Hotel berhampiran Iper La grande I a Grandate, Grandate

We booked a double comfort room but we’re put in a disabled access room. Neither of us have mobility issues and are supposed to be on a romantic weekend away and we thought by booking a 4 star hotel we would get the romantic atmosphere advertised on line. We asked about room service when we arrived as it was quite late and were met with a response of “nothings open” despite the website advertising 24hour room service with no extra charge and free water from the mini bar. When we got to our room there was a notice on the side with information about the room service hours which also stated there would be a 3€ charge just to call down to room service, as well as a note on the mini bar stating a 1.50€ fee for water. Our bathroom does not have the bidet that’s stated in the room description online and the toilet is raised far too high for either of us to use comfortably. The rest of the bathroom is completely bare, with not so much as a shower curtain. Our safe does not work, despite someone coming to change the batteries inside and still no resolution to our issue! We have only one bedside table and had to resort to using the cheap plastic chair as a replacement on one side of the bed. The receptionist was less than cooperative when we went down to discuss our feelings/options and we were met with “we don’t change the bookings this is what you booked”. After showing her our booking and where it stated what we paid for she responded with “we’re full so we can’t move you unless you want to sleep separately or if someone cancels” . We feel as though we have been lied to and don’t feel as though we have been provided with the service that we have paid for. Having seen the room pictures online of what we had actually booked we are completely disgusted and can’t help feeling a bit discriminated against due to us being a same sex couple. It’s our first time in Milan and this has truly tainted our view and will probably not be coming back at all.

The only positive aspect of the hotel was its convenient location and the availability of a free parking spot. However, it failed to live up to its price tag and its supposed 4-star rating. I also felt that the hotel displayed a somewhat greedy approach to pricing. Unfortunately, I made a mistake during the booking process by reserving the room for only two adults instead of including our 4-year-old child. Curiously, I discovered on the hotel's website that this oversight didn't affect the price. I contacted the hotel three times to rectify the error, but each time I received a different response. Initially, they claimed they could update the booking at no extra cost. Then, they mentioned an additional charge of €15 per night to make the necessary adjustments. However, when I followed up with an email, they suddenly demanded €30 per night for a correction that should have been complimentary. This behavior came across as both greedy and unhelpful. Although breakfast was included in the room rate, it was far from impressive. Each day, the options were limited to a monotonous offering of eggs and ham. It certainly did not justify the cost. Additionally, the room itself appeared worn and damaged, as evidenced by the attached pictures. I am genuinely perplexed as to how this hotel managed to attain a 4-star rating. Overall, I cannot recommend this hotel due to its lackluster service, questionable pricing practices, and underwhelming breakfast selection. The condition of the room further diminishes its credibility as a 4-star establishment.

Cheap and nasty. We had booked some weeks ago, but when we arrived at 8.30pm, our rooms had not been allocated. Staff were unhelpful. There were no cups, glasses or tissues in the room and the minibar fridge was not working properly. The bathroom bench was badly cracked and the soft plastic bedhead was gashed. The carpets were old, very faded, thin and stained. There were no tea or coffee making facilities, either in the rooms or in reception. We asked for some cups, as there was nothing in the rooms for us to drink from, and were grudgingly given 2 flimsy disposable plastic cups, yet we found out next morning that there were plenty of glasses right next door to reception in the breakfast room.

I was on a Northern Italy Lake Tour with my mom and best friend with 25 other people. This hotel was the second stop of our trip. The travel company selected the hotels, so we were at the mercy of where they put us. If you like rock hard beds, wafer thin pillows, scratchy rough sheets, semi clean rooms, abrasive and rude staff, then this is a place for you! The two stars are for excellent wifi connection and speed and friendly housekeeping staff. This is clearly a very busy hotel. Every time we went through the lobby there were groups checking in. The sign said the air conditioning in the hotel would be on until 10/22, and we checked out before the 22nd and it was never on. Rooms were stuffy and hot. We had to ask about opening the window, which we had to sign a waiver (understandable - there are no screens). Each bed had one very thin pillow. When we asked for 3 more (one for each in the room) the look of dismay and surprise from the person at the front desk was almost comical. The fridge in the room was stocked daily, but never was cold enough to even chill the bottles. We had the same waiter two nights and he was miserable, unfriendly, inattentive and just down right rude. I tried to be friendly to see if it would help - and it didn’t. When asking for directions at the front desk the person seemed annoyed that we asked, was very curt and snotty. Even when looking at other staff they all looked miserable - no one smiled. At least the housekeeping ladies were pleasant and greeted you with good morning and a smile. Not an overly welcoming experience and I couldn’t wait to check out and continue on our trip. If I was to come back, I certainly would not book to stay here.

This hotel far exceeded our expectations (not that they were bad). From the ease of booking to the minute we checked out, everything was superb. Any queries before we arrived, where answered by email quickly by Mike the office manager. We had a late flight and arrived after office hours, this wasn’t a problem at all. We were sent an email with clear instructions on how we could get our keys. The rooms are large, bright, very very clean and have more than you need for your stay. The bed is really comfortable, the bathroom was fully tiled with a large powerful walk in shower. We had requested an iron and ironing board as we were attending a wedding while we where there, this was brought to our room within an hour of the request and was with us to use for our 4 day stay. The room has a Nescafé coffee machine, you can also get hot water from this so easy to make tea too. Pods and teabags supplied. The TV has Sky, obviously most channels in Italian but some you are able to change to English. Breakfast was lovely. Buffet style continental breakfast as well as bacon, sausage and scrambled eggs. If you want a big plate just ask. It’s an English thing. Mike is an asset to this hotel, any advice or questions, just ask. He organised for us to hire a boat on the lake for the day, found out the bus times for us so we could get to where we needed to get the boat (the buses are an experience in themselves). Nothing is too much trouble for him at all. Thank you for help with everything that made our stay so memorable. Would we go back? Yes in a heartbeat

Abbiamo soggiornato presso la struttura, camera molto spaziosa, struttura ristrutturata da poco, pulitissima e molto silenziosa. La sera abbiamo cenato presso la trattoria, ed oltre ad una rara gentilezza abbiamo trovato dei piatti davvero ottimi! Voto eccellente solo perché non posso dare di più 😉

Besonderes Hotel mit schöner Lage über der Stadt und einem Blick über den Vareser See und die Berge. Man fühlt sich 100 Jahre in der Zeit zurückversetzt, ohne auf den heutigen Komfort verzichten zu müssen. Leckeres Frühstücksbüffet! Kostenlose Parkplätze direkt am Hotel. Wir waren in den letzten Jahren schon öfters hier und genießen es jedes Mal sehr. Der Zimmerpreis ist zwar deutlich gestiegen im Vergleich zu den Vorjahren, aber wir werden trotzdem wiederkommen :).

Well located hostel in Como, walking distance to ferry terminal and the town. Friendly staff to welcome and provide information. We had a private room as we travelled with children. The bunk beds were comfortable and sheets/towels were clean. Our room was down a quiet end of the hostel. A well equipped kitchen and terrace for eating outside was lovely. The hostel has a good atmosphere with lots of people enjoying themselves!

Buona struttura, in posizione strategica. Colazione ottima e pulizia molto buona. Ampio parcheggio. Purtroppo però la struttura è molto trascurata, ho prenotato 2 camere matrimoniali e vale quanto segue per entrambe le camere: ventola aerazione bagno non funzionante, forte odore di umido in tutta la camera, cassa della porta del bagno con legno marcio a causa della vicinanza alla doccia. Ho regalato il soggiorno ad una coppia di amici che viaggiava insieme a me, abbiamo dormito comunque bene ma la figura non è la stessa che faceva questa struttura un paio di anni fa.

Not so convenient in terms of location but the hotel room makes up for it. Breakfast has a good selections of food. Would come back again