Hotel berhampiran Iglesia Santo Cristo De Esquipulas, Grecia

I read summer great reviews of this place and it did not disappoint. There are small trails on the property. Stunt get excited, they are small but you are not next to another building! The pool is nice but not heated. If you are from the NE US, you are used to it. Or was refreshing especially after being in the sun for a bit. The hotel is nicely kept but more of a local style which I prefer more than the standard hotel room. The room is beautiful and the bed is comfy. You can't go wrong here. Many people I met do the same thing, spend the last night in Costa Rica before flying out. Very secure, not much near, but the best ends to your pura vida vacation.

This is a great place to stay near the airport. We were able to check in early which was great. Rooms are clean and nice. The front desk staff was super nice and gave us a good restaurant recommendation. The 24 hour shuttle to the airport was super convenient, especially at 3am. There is a convenient snack area in the lobby and a lively bar. I went to buy a small bottle of wine but it was $25 so I put it back. :) A big bottle of water was only $2.

PROS: Very clean, air conditioned and modern for a good rate. Wifi and decent breakfast included. The stromanthe triostar plants in the lobby were very nice. CONS: Staff is miserable and takes no accountability for customer service. Stephanie literally lies to your face and tries to overcharge you. Examples: -”oh your safe is broken? just reset with code 123456.” nope. the safe code was set by a previous guest and left open so this didn't fix the problem. We had to take all our valuables on a 13 hour tour because of this - very inconvenient. -”oh, you need another towel because we only gave you 2 despite 3 people in the room? we'll send someone up right away”. no one ever shows. when you call back, if they ever pick up, they say the same thing. -”your shuttle from the airport is confirmed and the driver will have a sign with your name on it” nope; after a long trip we had no one to pick us up. The driver didn't have my booking (he had another name on the sign), so he called the hotel and they confirmed nothing had been booked for us. -”well there's no booking because you obviously have to book it in advance; how would we know you need a shuttle?”. Excuse me? Yes, in fact, I did book it in advance and showed them the email chain (7 emails) with her own confirmation 3 days earlier! -”ok so you found the driver, perfect”. No, not perfect as we've been searching in the sweltering heat, walking up and down through the crowds for 45 minutes with a small child after a long trip. An apology, not a dismissal would be more appropriate in this situation. After speaking to the driver and Stephanie (we are still in the heat outside the airport), Stephanie who confirmed the booking by email then blamed her colleague who in fact didn't book it, And, they still charged us $16 USD for it - which was like rubbing salt in the wound. -”it will be an additional $20 USD for the shuttle” - when they previous told me $16 USD (thankfully in writing) -”it will be $16 USD to have a child in the room” - when my confirmation clearly shows children stay free (thankfully in writing) -guests aren't ”allowed to use the stairs”; long wait for the elevator