Hotel Fairfield by Marriott di Greece

NO - no - NO!! Nothing short of a 5 out of 5 rating...maybe a 6 , 7, ,8 out of 5. HAMPTON GREECE, NY: IMMACULATE - safe - well lit - QUIET - modern - the room - SPOTLESS / CLEAN - every thing working - TREMENDOUS - BREAKFAST: outstanding - get this: NO finding fault - NO COMPLAINTS.....and the HIGHLIGHT: THREE (3) game changers -STAFF WORKERS: Check-in a ”SPECIAL LADY” - NAHKIYA (KAHYAH) - pleasant - welcoming - professional - TREMENDOUS first impression; BREAKFAST: a beautiful lady named ”KIA” a non-stop - hard working - run-run-running filling/refilling ALL the items AND with a gorgeous smile and ”cool” disposition throughout her DO-EVERY THING” crazy morning duties - FANTASTIC ! - IMPRESSIVE; CHECK OUT ..the sad part: one more ”LADY” - BREE making sure our stay was ”what WE expected” and letting us know our stay was ”much appreciated” - SPECIAL ! All - in - all HAMPTON - GREECE, NY should honor: NAHKIYA (KAHYAH) - KIA - AND BREE as these 3 (THREE) VERY SPECIAL LADIES exemplified what HOSPITALITY - FRIENDLINESS - SINCERITY - and HARD WORK and CARE - CARE - CARING make people like us ”want” to RETURN....Again, the property / rooms / breakfast OUTSTANDING !! Steve and Barbara B. - ELMIRA, NY

We were very happy with the Holiday Inn. The people at the front desk were professional and friendly. The room was large and clean. There is a microwave, refrigerator, and coffee maker in the room. The next morning we went down to breakfast. There was a wide array of items from cereal, to eggs, to bagels/toast, to juice, and coffee. There was also a fascinating machine that makes two pancakes in under a minute. They were delicious. When we left that morning we were wished well by the front desk person. By the way, there is an Olive Garden next door and across the street are other restaurants. Down the road is a gas station.

I thoroughly enjoyed my visit to this exceptionally clean and modern hotel. Staff I encountered all were very professional. I had the opportunity to meet Steven, the hotel Manager and found him to be very friendly, knowledgeable and helpful as well as very professional and a truly perfect leader for such a property. Any time I return to stay in Rochester, I will always stay at the Rochester Airport Marriott. Thank you for everything!

Apabila anda menginap di Woodspring Suites Rochester Greece in Rochester, anda akan berada berhampiran dengan lapangan terbang, dalam lingkungan 10 minit memandu dari Universiti Rochester dan Strong. Hotel ini berada 15 km dari Institut Teknologi Rochester dan 12.3 km dari Lake Ontario.Gunakan kemudahan sesuai yang disediakan, yang termasuk akses Internet wayarles percuma dan mesin layan diri.Kemudahan yang ditampilkan adalah termasuk tempat simpanan bagasi, kemudahan dobi dan lif. Tempat letak kenderaan sendiri percuma terdapat di tapak hartanah.Selesakan diri anda di salah satu daripada 122 bilik berhawa dingin yang menampilkan televisyen skrin rata. Akses Internet wayarles percuma membolehkan anda sentiasa berhubung, manakala program kabel disediakan untuk hiburan anda. Bilik mandi dilengkapkan dengan gabungan pancuran/tab mandi dan pengering rambut. Kemudahan yang disediakan merangkumi meja dan kerusi meja, manakala pengemasan disediakan setiap minggu.

I am a Diamond member via Hilton Honors. We booked a 3 night stay Friday thru Monday on points for first 2 nights and paid for the Sunday night. The hotel took the total cost of the three night divided it by 3 and charged me $223 USD for a Sunday night stay even though the hotel was completely empty. Upon check out I questioned the front desk and told them that if I had booked Friday and Saturday on points and then made another reservation for Sunday paying at the members rate, it would have been much cheaper. The attendant agreed, but couldn't figure out how to correct it and advised me to call Hilton Honors to resolve and she would make a not on file. I have called Hilton Honors several times and no one can seem to help and advised that someone would call me back, that was a few months ago. Today I called Hilton Honors and they said there was no case file, of course. Todays agent (Theresa) agreed that If i had booked as described I ”probably” would have got a better rate. I asked why you wouldn't just extend a diamond loyalty member the best price, she couldn't or wouldn't answer that. I asked for a supervisor to speak to and she advised there isnt any??? Really.... everyone has a supervisor at a call centre and I was willing to wait. Rude, unwilling to satisfy a loyalty member and a general ”it's your fault for booking that way” attitude didn't feel good either. Hilton2 Suites didn't care, Hilton Honors doesn't care about customer service and I will assume if any Hilton people read this they won't care. Sad ending to what was a good relationship for personal and business travel. I'm done with this hotel and Hilton overall. They have the absolute worst customer service and there are plenty of other choices of hotel chains offering better loyalty programs and I bet they call back their customers to resolve issues. If you stay at this hotel and have a billing issue, GOOD LUCK

Terletak di Rochester, Homewood Suites by Hilton Rochester/Greece, NY berada dalam lingkungan 15 minit memandu dari Lake Ontario dan Strong. Hotel ini berada 12.2 km dari Universiti Rochester dan 18 km dari Institut Teknologi Rochester.Jangan ketinggalan menikmati begitu banyak peluang rekreasi yang disediakan, termasuk kolam renang tertutup dan pusat kecergasan 24 jam. Ciri-ciri tambahan di hotel ini termasuklah akses Internet wayarles percuma, kedai hadiah atau gerai surat khabar dan televisyen di ruang bersama.Sarapan bufet percuma disajikan pada hari minggu dari 6:00 hingga 9:00 dan pada hujung minggu dari 7:00 hingga 10:00.Kemudahan yang ditampilkan adalah termasuk akses Internet (berwayar) kelajuan tinggi percuma, pusat perniagaan 24 jam dan daftar masuk ekspres. Ada rancangan acara di Rochester? hotel ini mempunyai ruang berukuran 570 kaki persegi (53 meter persegi) yang terdiri daripada ruang persidangan dan bilik mesyuarat. Tempat letak kenderaan sendiri percuma terdapat di tapak hartanah.Selesakan diri anda di salah sebuah daripada 95 bilik berhawa dingin yang menampilkan dapur dengan peti sejuk dan dapur. Katil anda disediakan dengan peralatan tempat tidur premium dan semua bilik dilengkapkan dengan katil sofa. Akses Internet berwayar dan wayarles adalah percuma, sedangkan Televisyen LCD 32-inci dengan program kabel disediakan untuk hiburan anda. Kemudahan yang disediakan merangkumi peti besi dan meja serta telefon dengan panggilan tempatan percuma.