Hotel SpringHill Suites by Marriott di Teluk Green

Issue #1: There was no hot water the first morning that I was there. As I rode the elevator to the breakfast bar, others voiced the same complaint. The comment from the front desk was ”a lot of people take showers at the same time in the morning so that's why the hot water ran out”. Which the response from us on the elevator was ”isn't that what happens in hotels? We need to get our shower to get ready for our day ahead?” I had to contact a friend in the Green Bay area and ask if I could come to her house to use her shower. The second morning, I waited until later to use the shower, but it was a barely warm shower and the water turned cold within a few minutes. Issue 2. The beds in my room were so bad that I could see springs poking out of them. They were like craters! I was traveling with a senior citizen who has some back issues. She was unable to stay with me room because the bed mattresses were not only very uncomfortable, but even unsafe. I ended up using the coach in the living area of the suit to sleep on. Issue 3: Noise level. The acoustics are poor in this hotel. It was a full house every night but everyone was well behaved. There was no big loud group of any kind there to party for some sports event. But ordinary conversations could be clearly heard intelligibly from my room. even being as far away from the door as possible. There is a good inch gap from the bottom of the door to the flooring which could be one reason. But I could also hear people talking at normal conversational level in the room next door. If this is where you staying during a Packers game weekend, be prepared to hear lots of noise. I am a 25 year Marriott loyalty customer. This is the only Marriott property that has not met Marriott's standards in my 25 years of staying on Marriott properties. While I found the housekeeping service and breakfast attendant extremely pleasant, competent, welcoming, and helpful, the front desk seemed to be unempathetic of their hotel in need of much updating and proper maintenance. It does appear that work is being done as they were recarpetting the stairwells, so perhaps this is part of the updating process. However, no one should pay $168/night to stay in a hotel that does not have hot water, and beds that are unfit to sleep. To the point that I had to leave the hotel to get a hot shower and the other person in my party was unable to stay with me.