Hotel berhampiran Edwards Royal Comfort Heating, Air & Plumbing - Greencastle, Greencastle

I had booked a room for my stay months ahead of time, got the confirmation email, and was set. When I arrived to check in on May 31st, the front desk worker told me that the hotel could not honor the reservation I had as it was for the weekly rate, and I had only booked for 4 nights. They forced me to cancel that reservation (that the Wyndham website ALLOWED me to make) and rebook a room - this added $200 to my original price. When I called Wyndham later, they told me that the hotel was not within their rights to not honor the reservation I originally had, even if it was a website or booking error. I had a confirmation number and had been booked for months. They opened a Customer Care ticket against the hotel, saying they would handle it. When I checked on this a day ago, they said that the hotel had told them they were trying to get me to call to handle it, though they never said anything to me. I am currently getting the runaround from them as they won't tell me when the general manager will be in when I do call, and the times they say that this person might be there, they are not and they are ”not sure” when the manager will come in. How do you not know when the manager will be on site? They said they would have them call me. This has also not happened. What a joke. Besides that, the room was terrible. For $95 a night I am not expecting a palace or even a super nice room. But my door barely shut/locked and I was on the first floor. The seal around the door was broken, so both light, bugs, and weather all came into the room. I was dealing with spiders all weekend. My shower had huge holes in the tub, and when turned into shower mode, only half of the water came through the head - the rest still came through the faucet. There was no hair dryer, and the vent in the bathroom didn't work. There wasn't even a clothing bar to hang anything up if I wanted to. Go somewhere else. This place is absolutely misrepresented in the photos online, and is really falling apart. The parking lot is pothole city, there's a huge dumpster currently blocking several spaces, and there is no ice OR vending machine. There's hardly a breakfast offered, and they do nothing about noise from other patrons if you complain. I will definitely NEVER be staying here again. They have officially lost my business. Spend an extra $10-15 a night and go to Super 8 or Red Roof or Econolodge if you are going to Cloverdale.

We needed a place to stay last minute due to I 70 being shut down. Jacob did a great job at not only getting us a room but also giving us alternative directions to Richmond. In addition he gave us information on a way to cancel our reservation that we could not make due to the I70 shut town. So after a crazy day with hours on the highway Jacob was wonderful and went above and beyond. Thank you so much for wonderful customer care.

I was in town for work and didn’t get to spend a lot of time in the hotel, but I was really impressed with the property. The bathroom was spacious and comfortable. The bed was AWESOME! I didn’t get a chance to try the breakfast, but it smelled wonderful. Next time I’m in town I’ll gladly stay here again!

Booked a cpl rooms for my wedding party, then thought to talk to a manager about possible group rate for my wedding party from out of town. While waiting for her to respond via email or phone I was left with no choice but to go ahead and book additional rooms. Now the room rate had gone up 80% from what I could’ve booked them for before talking to manager. When I informed the manager about this while booking again, all I got was, I’m sorry but nothing I can do. Here’s 20% off. Due to their incompetence and lack of communication it cost us substantially more to stay here.

Even tho it was late Renee' greated me with a smile and a warm welcome, and a cold bottle of water. My room was lit upon arrival which was very courtious. My room was spacious and clean. And the bed was amazing. I know it is petty but unlike other places I have stayed I was able to program the fan so it ran all night stifeling any noise and allowing for a very restfull sleep. I will be staying here for work all week. Even tho breakfast does not start untill 6:00 it was out and ready to go at 5:30 when I left what a wonderful surprise. Please dont allow the fact that this is an older building detur you from staying here. You can tell that the hotel has went to great lengths to update the rooms. Including a lit mirror in the bathroom.