Hotel berhampiran TUMI Store - Greenwich, Greenwich

Last minute booking and the front desk service was amazing and will come back again!

Typical newly-renovated Courtyard property, so, fine, you think you know what you're gonna get (if you've stayed at a Courtyard before). I'll lead with compliments to the staff: all pleasant and chill. A particular shout-out to the Assistant General Manager Lorbie Salvador -- fantastic. She really gets it, and is great (amidst a system that can seem inconsistent or inefficient at times). Now, some mixed-review details: Renovations are currently ONGOING (6/19/23). I received an email 2 days prior to check-in that the front entrance is off-limits due to driveway reconstruction. Gotta enter via side door. So if getting rained-upon as you schlep from car to building with your stuff doesn't bother you, then fine. I dig staying dry under a covered driveway, but maybe that's just me. Just would've liked to know ahead of time (like, when I booked?). Hope that's done when you book. Our suite was indeed spacious and clean. Drapes and blackout curtains very effective, if difficult to adjust. Don't be deceived by listings/reviews/pictures that indicate a pool. NOPE, NO POOL. I inquired directly and was told they haven't offered it for 6 years! And a tarp covered the firepit (I THINK that's what it was) smack in the center of the deserted courtyard. Not great optics. At least the exercise room was real. If it matters, this IS/IS a pet-friendly hotel. I'd seen conflicting info on that. Now...the pricing. Surprisingly high for the time of our stay, in ALL aspects, for a suburban hotel located hard by the intersection of two interstate highways. I booked well in advance for an event (like, 5 months prior) and periodically tracked the rates for typical fluctuations/specials/etc, and they only climbed. Biz must be good; they claimed a sellout and that's likely true. But, hoo boy, those firm rates did surprise me. As did the $6 bottle of water in the room. And the ONE tiny crappy coffee packet (for a suite with TWO occupants). Again, bad optics at best. Starbucks and food served in the lobby cafe are no bargain. Breakfast for 2 (eggs-n-such) with coffees were pretty good...for $40 + tip. Just stuff to bear in mind so you're not surprised. Not knowing what other accommodations are nearby, I guess I'd return if I had to.

While out for the evening or during breakfast in the lobby, $1500 cash was taken from my luggage, buried in a pocket, in our room. The manager blames me for not using the hotel safe and failed to provide promised proof of reporting the loss to their insurance company. Of course they don’t believe me but I don’t have time to file such claims. During check-in, two large conventions were also checking in, and the lobby noise was so loud it was nearly impossible to communicate with the desk agent. The breakfast was only for convenience and mediocre at best. And they were slow to refill. I’m surrendering my silver status award points and will look for accommodations elsewhere from now on as I don’t feel safe at this hotel and don’t trust Hilton in general. Their “investigation” came up empty. A case filed with the Connecticut Department of Consumer Protection was unsuccessful because of course the big guy denies and wins. Would give them no stars if I could.

This Courtyard exceeded our expectations in virtually every way! Must be recently renovated as everything was super clean! The valet guys were especially accommodating to our every need. 120V outlets available in the garage if you byoc but no destination charger. Starbucks available via room service or in the Target around the corner.

+Lobby staff & management were very friendly, efficient, and negotiable with our extended stay. Always quick to address any concerns or questions. +Cleaning staff came daily unless asked otherwise, keep rooms very clean and tidy. +Close to downtown area - around five minutes driving, around 15 minutes walking - with lots of parking space available. +Free breakfast in the morning! +Good, strong WiFi connection available - very briefly lost Internet once in two weeks. +Dog-friendly with reasonable rates! Hotel, as a whole, seemed dated as others have said. My partner and I made many a joke to it looking like The Shining. We didn't mind, but something to note. The free breakfast had a limited selection. Don't expect full buffets, just something to get you through the morning 'til lunch. We didn't get the chance to use the facilities (laundry, gym), but they were offered. -The beds were hard and were uncomfortable to us. We needed to purchase a foam mattress to make sleep more bearable, as our hips and backs started to hurt after the first two nights. -The elevators broke down more than a few times during our stay. Thankfully they worked on check-out day, otherwise we would have been in trouble! OVERALL: For the price and location, we were very happy with our stay! Love the staff, attentiveness and consistency. Just wished they had better beds and less temperamental elevators. Even with the dated appearance, if you need a place to stay, this place does the job for a price that won't burn your wallet. We recommend!

Glad they started serving hot breakfast, wish they had more options though ! I normally never have issues with hotel but this time I had a crazy person following me and my son and he made my stay very uncomfortable he was even arrested the next day grateful for that but still ruined my stay !! Just be aware of your surroundings cause it's a very secluded location ! Pool is nice and cold lol not heated opens later in the day never Early.

Nama meja depan james sangat membantu dan tahu arah tempat untuk mendapatkan makanan

Stayed for family visiting. The hotel restaurant was non-existent but the hotel staff was friendly and helpful. It is a good location close to downtown Tarrytown with plenty of restaurants to select.

It was a good location and the rooftop was beautiful!

The event Staff, notably Kimberly Ann and Leo are _extremely_ kind and helpful. Kimberly Ann is the definition of aplomb, and if you're planning a wedding or other event, you can count on excellent food and extremely kind attention at every step of the way, from layouts to vendor coordination, to menu planning -- the whole shebang. The Kitchen was very thoughtful and accommodating with regards to various dietary requests, especially for the GF and Vegan contingent at our wedding. The environment and ambiance were great too, but really, the food was the star of the show. The only issue we had was that we were relatively sure we had asked for leftovers from all the buffet items to be sent up to our room, which didn't happen, but when asked about food, the team was happy to send up a lobster salad and Charcuterie plate which made for excellent 2:30 AM fare for the happy couple who, like all the rest, barely got to eat at our own wedding. Absolutely everyone who attended and stayed on premises was overjoyed with the rooms and service. I wish they offered something in between the included breakfast and the 4 course prefixe brunch, but man, it was in fact delicious.