Hotel berhampiran AWO Schatzinsel, Grenzach-Wyhlen

I had booked 3 rooms for myself and my family for 6 nights to visit the lovely city of Basel and the rest of Switzerland. Even though the country and city were beautiful there were a few things that were not acceptable. Firstly, I was disappointed that there were no complimentary water bottles in the rooms, unlike any other Marriott rooms I have stayed in. During our stay, Sarah was always kind enough to provide water bottles when asked which made our night. However when I asked for water again on our 3rd night via the Bonvoy App, someone very rudely rejected my request, as you can see in the below screenshot of the message from the app. It was not pleasant and made me feel very uncomfortable to ask for a bottle of water. Being a Platinum member I did not expect to be spoken to that way for a bottle of water. Secondly, on my last night, I spoke with Sarah regarding my F&B credit that I chose upon check-in and it was mentioned that I was entitled to 10CFH per person per room per night. I double checked if it could be accumulated and then used in one go and I was told I could, so I decided to have dinner with everyone on our last night. When I checked-out, a man who came from the restaurant and checked out my rooms, I confirmed with him if I could get my F&B credit applied and he said yes, he rushed my check out and went back to the restaurant. When I received my final invoice online a few hours later with only say 1 day's F&B credit applied and not all for the 6 nights I was led to believe I could have. I was told I could get 10CHF per person per room night which is 20 x 3= 60, 60 x 6 = 360 CHF F&B discount as per Sarah and that she would write notes on my reservation so that the discount could be applied. If you see my invoices attached below, only 20CHF was applied for the whole duration. Can you please apply the discount that I was verbally told and confirmed several times as I was ordering the food and as I was checking out and compensate/refund what was charged on my card? I am very upset that there was not cohesive communication between the receptionists, I was being given incorrect information every time I spoke to a different person at the Front Desk. Thirdly, I was only told by Sarah that my postcards would be sent complimentary as I asked how much it would cost, she mentioned it would be complimentary, yet I received a separate invoice for the postcards. I would not have minded paying however telling me it's free and then charging me is unfair and not truthful. Is it how Courtyard Basel treats all their guests? I would like to be compensated, if it was verbally spoken it would be, it should be free, not charged when I am not aware. Lastly, staying for 6 nights you'd expect the room to be cleaned not just tidied... however none of the water bottles that were finished and empty were removed from the room. for 3 consecutive nights, the empty water bottles were left in the room which by the time we left had accumulated into a pile o

The service was perfect and I enjoy my stay. The facilities is ok and I enjoy the food too.

Everything is fine but just the room was small. We were most pleased with the free public transport ticket given to us. :)

The rooms are absolutely fabulous. I had booked the basic room and it was huge. Really affordable as well for the location. Although, it is still around 20-25 min walk away from the main tourist attractions.

Chose the hotel as it was in an excellent location for us as we love to travel. I wanted to see the Rhein again in Germany my son wanted Switzerland so the perfect compromise. Everything was great. The rooms were clean and spacious, staff on reception were helpful especially the male member of staff. Very polite and helpful even when very busy. I didn’t have breakfast so can’t comment. There’s supermarkets/shopping centres/ buses and trams on the doorstep and the nicest views on the Rhein.

I travel a lot and usually dont care about the exterior of the Hotels but the inside and staff is important. Worker at the desk was very polite and skilled when i checked in. When i entered the room... abt 300 Euro a night! To say its old to say nothing - like in the old good USSR times in Moscow, Sankt Petersburg, DDR side of Berlin! 40 years ago, what a nostalgic feeling, smell of old carpet, never cleaned AC. Had to open window to get fresh air insine. Paint art on the wall by Natalie Goller - Innenraum Rußland. Was für ein Zufall! For 300 Euro a night! First evening at the Restaurant i choose Wiener Schnitzel with salad and French fries 🍟. My first Wiener Schnitzel ever and never ever if this piece of smashed to 3 mm dry pork was the real Wiener Schnitzel then sorry... Only good thing was the salad. At the hotel restaurant For 300 Euro a night! Breakfast was outstanding, nothing special at the hotel restaurant For 300 Euro a night! Asked in the morning if they do laundry the answer was - no, but whae i asked again at the desk in an hotel for 300 Euro a night the lady called someone and repeated what he heard on the other side of the line - laundry is the responsibility of the guests. Means do your self At the hotel For 300 Euro a night! Finally me and the lady on the desk figured out that the hotel does outsource the laundry to a third party company. Duration - few days, At the hotel For 300 Euro a night! Complimentary water only upon arrival, At the hotel For 300 Euro a night! Kettle, tea in room? Deam on! At the hotel For 300 Euro a night! What doesn't kills us makes us laughing 😆 At the hotel For 300 Euro a night!

We booked in Basle as a return to when my wife and I were both there seperately in the early 70's. A chance to return to some memories. Chose this and found a comfortable, clean, modern and well run hotel. Easy to find as well. Met Carlos at check in, very helpful chap (thanks). Pity about parking to hotel distance, bit of a damp trek challenge in rain, but free for duration of stay and there is a drop off a short distance to the side. Could do with easy covered access from there. Got city passes so free bus and trams to scoot round on. Room was spotless, great bed and shower and mainly very quiet even on road side. Kettle too, a must for us English and our tea. Had a bit of search for a local restaurant, be good to have one in hotel for the weary traveller. Bar sadly closed 1st night. Breakfast was ample, all you can eat, and theres a facility to pack a breakfast to go. All in all very happy with our 2 nights, and would revisit. (For travel there is a bus then tram direct to city centre, and they run regularly).

Vriendelijke dame aan het onthaal om in te checken. Mooie en nette kamer. Ruime badkamer met een goede douche. Snel warm water. Goede bedden. Airco aanwezig. Lekker, verzorgd en gevarieerd ontbijt. Niet ver van de autosnelweg en toch rustig gelegen. Je hoort niets van lawaai van buiten. Wij hebben hier overnacht toen we op doorreis waren vanuit Italië. Enig minpuntje: de barfrigo koelde niet.

Waren in diesem Hotel mit eine Gruppe Ende Juni Nous y étions en groupe fin juin. Sauber, geraümiges und bequemes Zimmer, angenehmes Ort, herzlicher Empfang, verfügbares Personal, reichhaltiges Frühstück, sehr gutes Restaurant Propre, chambre spacieuse et confortable, agréable, bon accueil, personnel disponible, petit déjeuner copieux, restaurant très bien Flat für die Anzahl der Parkplätze, aber alles gut gelaufen Bémol pour le nombre de places de parking, mais tout c'est bien passé Sehr gute Adresse, zögern Sie nicht vorbeizuschauen Très bonne adresse, n'hésitez pas à vous arrêter