Hotel Gresik dengan Kolam Renang

I’ve been staying in Khas Gresik Hotel three times. At first and second I have really good impression staying here. All of the staff are friendly, helpful and nice. But last night, on my third stay I GOT VERY UPSET. I booked a room for my father then he stayed in the afternoon until 7pm and kept the key at receptionist. I called the hotel around 10pm and told one of recetionists named Mamik (female) that the room key will be taken again by my relatives in the name Latif / Sana. But it didn’t work well. My relatives got some trouble in taking the key at midnight, he should have to call me 3 times asking for help meanwhile I was already asleep. That the receptionist (male) didn’t give the key although he mentioned his name Latif and room number. Also the receptionist asked for my relative id card. I really understand if this is for security reason but why it should be this complicated meanwhile I ALREADY TOLD ONE OF THE RECEPTIONIST BEFORE THAT THE KEY WILL BE TAKEN MY RELATIVE AND I ALREADY MENTIONED THEIR NAME! Oh, it turned out the hand writing on key card was Sana / Tasik instead of Latif / Sana. Who is Tasik? I didn’t mention that name. SO DISSAPOINTING!