Hotel berhampiran Kolam renang Mbahrul, Kabupaten Gresik

Sangatttt cozy dan pelayanannya ramahh sekali

I’ve been staying in Khas Gresik Hotel three times. At first and second I have really good impression staying here. All of the staff are friendly, helpful and nice. But last night, on my third stay I GOT VERY UPSET. I booked a room for my father then he stayed in the afternoon until 7pm and kept the key at receptionist. I called the hotel around 10pm and told one of recetionists named Mamik (female) that the room key will be taken again by my relatives in the name Latif / Sana. But it didn’t work well. My relatives got some trouble in taking the key at midnight, he should have to call me 3 times asking for help meanwhile I was already asleep. That the receptionist (male) didn’t give the key although he mentioned his name Latif and room number. Also the receptionist asked for my relative id card. I really understand if this is for security reason but why it should be this complicated meanwhile I ALREADY TOLD ONE OF THE RECEPTIONIST BEFORE THAT THE KEY WILL BE TAKEN MY RELATIVE AND I ALREADY MENTIONED THEIR NAME! Oh, it turned out the hand writing on key card was Sana / Tasik instead of Latif / Sana. Who is Tasik? I didn’t mention that name. SO DISSAPOINTING!

Hotel in industrial area, situated in small shopping center mall. Very convenient, with fitness room, swimming pool, spa, the best Hotel in the area. Good room, also good breakfast, I can recommend this Hotel 100%

Ascott waterpalace hotel lobby is located in front of PTC west lobby. I entered the wrong lobby, apartment lobby so need to turn around. After taking the parking ticket, I parked my car near lobby and started started the check-in process. The check-in process takes about 30 minutes because it explains many rules that must be obeyed and the procedure for replacing the parking ticket with a parking card after check-in and replacing the parking card with a parking ticket at check out. Fortunately, the check-in process was carried out in a sitting position with a comfortable and soft chair. The hotel lobby is on the left while the apartments are on the right. The interior and furniture are still very well maintained and good even though the corridor leading to the room feels stuffy and hot. Executive rooms have kitchen facilities, living room, dining table, bedroom and bathroom. Cooking utensils and cutlery are very complete. Microwaves, electric stoves, sinks, dispensers, kettles, pans, plates, glasses, spoons, forks, soup bowls, and washing machines are all complete and functioning properly. The room is really suitable for gatherings event and cooking together. There are 2 TV's in the living room and bedroom. Wifi and TV service is also very good. Amazingly, I paid close attention to the cleanliness in my room, with a large room size, I didn't find any dirty or stained parts at all. The bathroom is equipped with a bath and shower. Amenities are produced by Budi Jaya Amenities which contain 100 ml (normally only 30-40 ml). the sachet uses brand twinnings. The public facilities are top-notch and very complete, starting from a clean kids club, a special hotel pool complete with a gazebo even though the pool size is not too big, a business center, a gym with a life fitness brand and complete equipment (although a bit dark), and there are 4 pools available integrated with apartment facilities (1 pool is being renovated, rotating pool, kids pool, and standard pool). I think they should improve the breakfast quality, taste are pretty below the standard and the food variants are also very minimalist. Even though coffee uses a coffee machine, there is only black coffee. Others are pudding, cake, cereal, juice (orange and kiwi). Sausage, vegetables, noodles, fried rice, chicken, fruit slices, soup, porridge, omelette. I've only tried a bit of everything and have no interest in adding more. On the other hand, the lack of breakfast is very reasonable because the price difference between breakfast and room only is only Rp. 40.000,00

sangat bagus. Lokasinya di tengah-tengah bandar, dan hanya sedikit syampu dan sedikit sabun diperlukan.

This time I stayed for 1 month. Breakfast was more to local spread. Cleanliness was good. Plus point is that the shopping centre is next to the hotel where I can most necessities including some medication with supermarket at the basement. Numerous fast food with Indonesia, Japanes & Chinese eating place. Recommend a good convenient place to stay.

The hotel is well located inside the big shopping mall of Surabaya downtown, hotel service is generally good, English of staff are great as well, just the hotel amenities during our stay were not satisfactory, especially the air-conditioning which was not stable...one room is too cold even after regulated where another room was stable. In addition, some amenities were not be fixed before offering the guests, such as some electrical sockets were broken and the door of the bathroom had terrible cracked sounds, other hotel necessities were provided only upon requests, such as shaver and cream; soaps, shower gel etc.... the priced charged was a bit higher than expected with this service. However, the breakfast buffet was the best offer and the feedback from the hotel chef, managers were fast and quite helpful which earned back a little good impression from us during our stay.

BILIK: Biliknya baik-baik saja, seperti yang digambar. AC Sejuk. Semasa memasuki bilik yang ditempah, 2 botol air mineral bersaiz sederhana disediakan, sayangnya satu lagi tinggal setengah, dan satu lagi masih ditutup. Keadaan tilam juga tidak kemas. BILIK: Ketika memasuki bilik mandi, ada bekas sabun bar di wastafel, tong sampah di bilik mandi juga mempunyai sisa tisu yang belum dibuang. # Pada masa akan datang, mungkin ada lebih banyak perhatian.

Bersih, terawat... Pertahankan. Kl bisa ada promo yg murah dong