Hotel berhampiran Family Pet & Aquarium, Grovedale

We only had one night at the Golden Palms and we were pleasantly surprized. My partner booked it and when I saw the main road location next to a hotel I was a little worried about the noise level - I'm a very light sleeper. BUT there was no issues at all - unless you think some noisy lorikeets in the morning rate as a problem........ Our room was on the hotel side of the motel - not at the front. [Plenty of glasses & cups, but no plates/bowls - maybe available on request ??] Microwave/toaster/electric jug provided - there may have been knives/forks/spoons

The gentleman who works there is lovely. A warm greeting and helpful. We wanted to go in the po and he asked what my daughter’s favourite music was then put it on for her.

普通，比較乾淨

I came over and stayed for a work trip. I booked the Parkside Motel as it was only a 10 minute walk to work and the photos of the room online looked nice and clean. From the outside it was not overly appealing but the reception and room I stayed in was clean and tidy - what you would expect from a typical motel room. The first night was fine but the second morning I woke up in the middle of the night to see that my door had been opened and the swing chain on the inside was stretched to capacity. I knew the door was properly locked before I went to bed and the doors are opened by an older style key so no accidental swipe card could have been used. I went to check out the next morning as I felt uncomfortable staying there for the remainder of my trip (had 2 more nights). Lindy the Manager/owner instantly got defensive and rude and made me feel small for wanting to leave and said they would not offer a refund. There was no empathy or care for what happened, instead they were angry and somehow tried to put the blame on me. I rung Wotif who we booked through to advise the situation to try and get our money back. They said that the money would be returned once the Motel had confirmed I had checked out and why (I told Wotif what happened). Wotif rung be back advising they could not return the money as Lindy had denied my reasoning for checking out - stating that I told them nothing and simply checked out. It was a really horrible experience and would not recommend.

Stayed at Riverglen Holiday park many times and always clean facilities and friendly staff and boy didn't we get a shock when we booked in again, this time for 9 nights on a powered site to find that TASMAN have taken over the park and what a disgrace it is. The communal park facilities were not cleaned prior to our arrival and grass was all over the floor, the showers and toilets were not cleaned, the bins not emptied, very little toilet paper and there was something growing in the hand wash that defied any sort of hygiene. In this day of Covid still being very active in the community and absolutley no cleaning practices evident we had no choice but to leave this park after suffering very unclean facilities for 4 nights. We did advise management of the conditions of the facilities and got told that they would get to it when they hired staff. Not really good enough when we are paying top price for the use of clean facilities. We have asked for a refund of the 5 remaining nights we booked and paid for siting unclean facilities and we have not yet received any money from them. They gave us a written assurance that we would receive a refund and supplied a mobile number that is not connected and after over a week still no refund and calls not being returned. Shonky all the way in my book. We strongly recommend that you go next door or somewhere else! It is with a heavy heart that I write this under the name of Riverglen, we will miss that park.

We arrived quite late and the hosts were so accommodating and made our late check in a breeze. The room was huge and spotlessly clean, the grounds were immaculate and the pool/spa was brilliant. We've been lucky to enough to secure accommodation here on the 4th of March for the Foo Fighters gig and can't wait to come back, highly recommend this place to stay, it exceeds expectations in every single way!!

Clean cabins with good on-site amenities including a small playground and indoor pool along with a large park and playground across the road. Like any caravan park, the sites are very closely spaced but we weren’t disturbed by any noise in the evening and kids slept well. Was well located with cafe’s etc within easy reach

Stayed at this motel as it was the closest to the church where i attended a funeral . What a great surprise , i stayed in a thoroughly modern spa unit with separate lounge and huge bathroom . Fox sports on tv , comfortable lounge and all the mod cons. Only issue was shower was over the spa so care getting in and out. Hot breakfast was as good as it gets . Owners were more than happy for me to leave car there whilst i attended funeral. Will i come back . Absolutely