Gstaad Palace

One of the best winter / Christmas celebration we have had! Charming hotel, friendly staff and excellent f&b, especially on Christmas Eve. If we have any regret, it would be the dress code at the restaurant was not observed by some guests. It was a little unpleasant to see guests going in the restaurant with the same T-shirt and shorts in slippers in the morning. I lost my appetite two days in a row.

We have been unusually fortunate to now be on our second stay at this unparalleled hotel. The standards in Switzerland are already quite high. That this hotel is in Gstaad - indeed, in some ways it's the face of Gstaad - elevate the standards even higher. But among the excellent hotels in this picture perfect town, the Palace is the top of the top. We have been told by multiple staff members "we would do anything for our guests" and "once you've been a guest here you'll always be one in our eyes". And they mean it. The hotel itself is Swiss perfection, down to every last detail, but it is the staff who define the word hospitality in their professionalism and attitude and who provide the magic. Many/most of these staff work exceedingly hard, certainly those in housekeeping, at the front deck, at the concierge desk, and most of all, in the restaurants. They can be here from early morning till late at night. But despite this hard work they consistently excel in being gracious and positive - perhaps at least partly out of pride, knowing that within the world of hotel hospitality, the "product" they are putting out is as good as anyplace on the planet. Among these staffers, special mention to Ervin and Francesco, who treated us to a memorably wonderful dinner tonight and are warm, fun (!) and supremely professional people who personify the culture of this most special hotel. And of course, Valentine, the front desk manager, who exudes excellence in herself and her superb staff. Thank you to Gstaad Palace for being that place that gives one comfort that this level of excellence in hospitality really does still exist.

We stayed a week at Gstaad palace and overall we had a pleasant stay. What we liked: - very good service whether we were at the different restaurants, lobby bar, ski room or Spa. - Large Spa with sauna, outdoor jacuzzi, relaxation room, we enjoyed a lot after a day of ski - Ski room: great staff helping us to fit our ski equipment - restaurants: quality food at Grand Restaurant or La Fromagerie with great staff as well as at the breakfast with wide choice of food - amazing ambiance in the lobby bar with music bands playing every night What we did not like: We put a 4/5 as at check in we were confirmed a late check out (thanks to LHW membership), day before our check out, reception told us it was not anymore possible. For this level of hotel, Deluxe Palace, it is not acceptable, when you commit, you have to find a solution as we had to change our travel arrangement.

We had a one night stay in the palace for a work seminar, the place is absolutely incredible. Everything here is thought for your experience to be memorable. Staff is amazing and thoughtful, rooms are incredible. Will definitely come back if budget ever permits. And thanks Andrea for the tour

Hardly any visitor to Gstaad can probably escape the fascination that emanates from the symbol of Gstaad: the Hotel Palace - standing in a solitary splendour high above the village. Many will have secretly wished to live “up there” one day. For 25 years we have the privilege of being the happy owners of an apartment in the Résidence, an annex to the Hotel Palace. After spending many vacation days in this dream area, it’s high time to record our impressions in a written review. The “Palace” towers over Gstaad like a fortress from bygone times. As soon as you enter this place of harmony and peace you leave your daily worries behind and enjoy the perfect location with a fantastic view of the mountains as well as the unique interior and exterior architecture of the building. Everything in this house is perfectly designed with great care, the excellent standard continues in all areas - you feel like you have been transported to another world that ensures relaxation, enjoyment and friendliness. A sensational experience in the Swiss Alps in a great ambience with lots of charm and hospitality at the highest level! We love old hotels, their warmth, their history and their employees, who pamper their guests with dedication, attention and great expertise. Where else can you find that? The old Swiss hotel industry with its beautiful, palatial buildings and attentive service has unfortunately become a dying breed. Short-lived design and a sheer profit motive are increasingly replacing them and often leave dissatisfied guests behind. You can't relax and unwind in these houses anymore! Although the dilemma is well known, many hotel managers still chase after the supposed bargain and ignore true quality. Andrea Scherz, the owner of this gem in the 3rd generation, has managed to achieve the certainly not easy balancing act between awareness of tradition and future-oriented investment. It's really demanding to preserve what is proven and to enter new and unconventional territory courageously. Andrea Scherz has mastered this challenge in an exemplary manner. Culinary Director Franz Faeh, who leads the 50-person kitchen brigade with care and calm, deserves a special mention. He ensures that every guest finds what he likes on his plate at any time and wherever; even unusual special requests are fulfilled. His cuisine, which can be described as classic, is predominantly French-inspired, with a digestible, light "Asian touch" - the result of his many years of stay in various Asian countries. When in summer you sit down for dinner on the Palace's showpiece, the fantastic sun terrace, your gaze almost automatically wanders from the menu to the magical mountain backdrop - a feast for both the palate and the eyes. Our conclusion is addressed to all readers of our review: If you would like to experience the upscale hotel industry in an alpine area, stay at the Hotel Palace in Gstaad and you will be looked after with great attention, enjoying the fact that you don't

My family has been coming to the Palace for over forty years. In that time we have always loved the Palace's unique combination of luxury, family warmth and majestic views/ setting. Well, turns out even a great experience can still be enhanced. Reflecting on our latest stay here in January, in my humble opinion this is the best the hotel's ever been. It is a true gem! The rooms (especially the baths) have been significantly upscaled over the last few years and are spacious and stylish. Housekeeping was particularly sharp and diligent, with any request handled literally within minutes. The food, already a highlight, has also seen some remarkable improvements of late. Having opened up the culinary range to go beyond the (still great) Swiss and Italian classics to also offer a wide range of Indian and pan-Asian dishes means there's something new to discover literally every day. And as great as the restaurants and their dedicated staffs are, it's actually also very comfortable to simply stay in, as room service at the Palace has been improved to a remarkable degree in recent years, with a substantial cross-section menu and a wonderful, personable staff. And speaking of staff, I cannot emphasize enough how friendly, welcoming and diligent literally everyone we've come in contact with at the Palace has been. Thank you for a truly wonderful holiday experience!