My husband and I stayed at this property for three nights in the first week of October, 2022 booked through an agency in India. We reached Wilderswil at about 6:30 PM and were fascinated by the beauty of this village and of the inn as well. Conveniently far from the bustling town of Interlaken but also close enough to public transport that can get you there in under 20 minutes. The natural beauty here is enough to make you forgive the flight of stairs you have to lug your international luggage up- Ah what’s a rustic inn without some deficiency in technology? No problem. There was a warm welcome note from Erica and Bernard Muller (the inn owners) in the room and I looked forward to meeting them during our 3-night stay. Alas that was not to happen. The bathroom is quite minuscule and the shower only has a thin curtain to keep the water out, so you’re bound to end up with some spillage onto the floor. So as much as I hated to not continue using the same towel for all three days, I had to use it to soak up the water on the bathroom floor. We headed out that morning on our adventures making it a point to leave a ‘Clean my room’ tag outside the door as we left, and handed over the room key at the reception mentioning we’d like the room cleaned. We came back to the same messy room, linen unfolded and wet towels on the bathroom floor. Oh well, the housekeeping must have misunderstood the tag to be ‘Do not disturb’ as can occasionally happen. So we call the reception to ask for a couple of fresh towels sent up and a Ms. Fabian, flatly refuses. She says, we didn’t go into your room since you indicated ‘Do not disturb’ and now you can’t have fresh towels. “ Why do you need a fresh towel everyday? I don’t” she says when we insisted on one. At this point, I completely lose it and walk down the flight of stairs to the reception to demand some towels and Ms. Fabian says, she trusts her housekeeping more than customers when they tell her the DND sign was hung up. ‘It doesn’t matter what you tell at the reception, it matters what sign was out’. She goes on to tell us how ‘certain kind of people’ is always complaining. When probed as to what kind, she asks me where I’m from and then there you go! She probably didn’t understand the concept of ‘denominator’ as most people at the hotel were South Asians. I go on to explain to her that my degree in physics allows me to understand and explain to her that a short pavement and a negligible curtain cannot keep a turbulent stream of water from a hand held shower from at least minimally flooding the bathroom (condescending yes but wait for it!). She says she is too qualified to talk to ‘the likes of you (me)’. A few minutes later (as if upon someone’s instruction) she comes up to the room, fresh towels in hand saying she would like to ‘apologize for her honesty about us people’. All in all that ruined an exhilarating day we had and we were discussing options to move elsewhere, given the fact that agency had already made a f
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