Hotel berhampiran Lowe＇s Garden Center, Guadalupe County

Now both elevators are out of service when only one was broken when we arrived. The bed is comfortable but the sofa and chairs are not good for sitting more than a few minutes before it is a bother. The pool lock is broken and a family not staying here got out of their car in their bathing suits and treating it like the community pool. There are ****s overgrown through the fence and spa appears to have been broken for months. I gave two stars because the place is clean inside and the staff is very nice but they have no authority to how money on maintenance is spent. I image the people that are in charge of the maintenance budget are very unorganized and have no construction and maintenance skills. This place has so much potential being in a wonderful area. If the place was maintained better it could really fill up and be successful but going by the number of cars in the parking lot last night at check in, this place is failing horribly.

We stayed here for 2 nights for a family reunion we were attending. For the most part the hotel was clean and the staff was friendly. In our room the coffee tray had open condiments for the coffee, which was a little disappointing. Seems like housekeeping that day was not focused on small details. Overall we enjoyed our stay and will probably stay again in the future.

Excellent Stay! Would recommend. Nice Pool and the breakfast was hot.

Everyone was very friendly and helpful. Would recommend

This hotel was great! Upon check in the staff was extremely welcoming. My king bed room was spacious and gorgeous. The room and hotel in general was very clean. The staff ensured to call if I needed anything, and sure enough whenever I called they assisted me efficiently and quickly. Great price as well. Highly recommend! Great location too. There is a dunkin donuts, movie theatre, raising canes, and more in the same lot.

The bottom line of this review is that Comfort Suites and Booking .com are liars and place profit over any sense of human compassion. Their character has been reveled and it is NOT good! San Antonio Texas was hit with an unprecedented snow storm. Homes lost electricity for DAYS! Our home lost electricity for 60 hours! (2 1/2 days) Outside was single digits and our home was 40 degrees I decided on our 2nd day to get a hotel room for the night. We needed a hotel close to home, because the roads were dangerous. I got onto Booking.com App and chose this hotel. There were 4 rooms left for the night. I decided to get a room. I looked at my husband and asked him ”it is the 16th correct? and he said yes, it is the 16th” I went ahead and booked a room for that night specifically picking the 16th as my date. Here is where I think is my mistake: I picked the ”no cancel” option because we were freezing in our home, and I knew we desperately needed a room. Warning: Always pick the cancel option no matter what!!! I was packing up and decided to call the hotel to see if our room was ready early since we were freezing in our home. The hotel said we had no reservation for that night but the 26th of Feb and that there were no rooms available for the night! and they would NOT cancel! I know I picked the 16th and NOT the 26th! This is where I feel that Comfort Suite and Booking.com are Liars and believe they bumped me up to the 26th. Profit over people. The hotel told me to talk to Booking.com, and Booking.com told me to talk to the hotel. No help at all! We spent the night in our freezing home again for the night. The room was already costing us over $100.00, so why would I try to spend another $100.00+ at another close hotel, just to be bumped again. So we hunkered down again. I tired to cancel with booking.com (I have used many times before) and they would not help, and told me to contact the hotel, and they did not help. Long story short, my husband and I just spent our obligatory night, Feb 26th at this hotel that is 2 minutes from my home. We checked in at the hotel, and the clerk butchered our last name and giggled. I was not in any mood for anyone to drop the ball on customer service and I was NOT impressed. The hotel itself is nice, room was nice, sheets and bedding are soft and amazing. Pillows are great but are too big and we both came home with a neck ache. Bottom line is that I am glad that our obligatory night at this hotel is OVER!!! I am absolutely done with Booking.com! and Comfort Suites. I will look to find great customer service where they know they are dealing with human beings who need help! You hear of wonderful stories of communities coming together to help each other out in emergency situations. This is a story of people in our community that did NOT help out at all and left a 60 year old couple freezing in their home for the night. Not refunding our money

Wonderful spring break family trip March 2022! Some slowness on food/cleaning up the downstairs lobby lounge side areas but they were adjusting & training staff to adding back more options from the pandemic