Hotel berhampiran The W Nightclub, Guam

AWESOME NEWLY RENOVATED BOUTIQUE HOTEL IN TUMON! Stayed at Hotel Tano for about a month, and the hotel was the perfect property for us while on remote work/vacation on Guam visiting family and friends over our kids summer break. The hotel had just completed their renovation and conversion to a newly renovated boutique hotel. We loved the modern design and concept of the property and of the Premier Suite we had stayed in. We also loved the view of Tumon Bay and It’s sunset from our suite. The property is also centrally located on Tumon, where we made the daily walk to Fujita beach which was about a 5 minute walk and the main Tumon shopping ***** which was about a 10 minute walk. Staff were superb, as others mentioned on here. They welcomed us with the Hafa Adai spirit, they were attentive to our family’s needs during our stay, and at times a couple steps ahead in insuring we had a great stay. They sure made us feel like family. These individuals includes (Brandon, Robinson, Sam, Rey, Oz, Misty, Josh, Jay, Mark, Sheryl, and Jamie) A couple specific individuals that made our stay extra special, were Oz and Misty. Oz Lobby Host, consistently greeted us as we departed the hotel to kick-off our day and welcomed us back in the evening as we returned back to the hotel from our fun filled day. Oz would also check in on us to insure we were having a great stay. Misty our room attendant, was consistent in servicing our room, and would consistently check in to see if we needed any additional room amenities during our stay. It was refreshing to come back from our day to a clean room. My kids also loved the care that Misty had put towards their stuff animals. Overall an AWESOME stay, and we are looking forward to staying again and will be recommending Hotel Tano to our stateside friends & family who are in search for a hotel on Guam.

This hotel is weird as hell. When you get there there is no concierge to guide you. The reception area is at the top so you are expected to figure this out yourself. The hotel staff not very friendly, any questions asked seems like an inconvenience to them. No coffee or tea in my room, had to get it from lobby the next day. The room itself was decent, the bed was uncomfortable, the room had a bath tub which is always a bonus for me. Other than that very average hotel, just make peace with the fact you get what you pay for.

My childhood memories are filled with fond recollections of the days when this hotel was known as Daichi, and the Seahorse was its neighbor. It's heartwarming to witness the tremendous growth in the form of the Crowne Plaza, now in its third iteration. Despite the substantial exodus of people from Guam and the challenges faced by the hospitality industry, my experience at the Crowne Plaza was nothing short of spectacular — even amidst the aftermath of the most devastating natural disaster to hit the island in over 20 years. During my visit, the hotel experienced sell out occupancy for several days before and after my stay. To complicate matters, some rooms were rendered unavailable due to storm damage. Yet, to my amazement, both of my rooms were seamlessly upgraded without request, including one room to a one-bedroom suite. This exceptional resource management and commitment to their loyalty program and customers leaves me truly impressed. The hotel honored all Diamond Elite benefits, and with the Club lounge temporarily closed due to the storm, we were accommodated with equivalent offerings in the Lobby lounge. The Crowne Plaza's complete makeover, featuring a contemporary design, elevates it to the status of a brand-new hotel rather than a simple update with - and this distinction is important - new yet outdated hardware. For example, their innovative digital elevator is a fresh concept on Guam, separating them from their local competition. I want to extend my sincerest appreciation to Abegail. Her exceptional service and assistance with check-in and resolution of an issue with our room rate demonstrated her expertise. I booked the best flexible rate and even that somehow doubled. Abegail took charge and resolved the matter. Her proactive approach and willingness to be our point of contact for any requests or concerns displayed remarkable initiative whilst juggling her duties at the counter. My gratitude extends to Abegail, the housekeeping, facilities, F&B, and the entire team for the outstanding care they provided during such challenging circumstances. A special thank you goes out to Tan Holdings and IHG for their continued investment in and commitment to the Crowne Plaza to ensure not just a future, but a brighter future, for Guam's hospitality industry.

Excellent location to relax and enjoy the ocean view from where we stayed. Since our vacation was during the Holy Week, the ocean breeze and the waves played ambient sounds for my early morning prayers from the hotels balcony. The whole day was spent strolling around the commercial places which was a stones throw away from the hotel. Nice place to window shop and to buy some stuff for souvenirs. Though I didn’t have much time to go swimming because of the unpredictable rain, I had spent my afternoons waiting for the twilight as the sky dusked and captured the panoramic sunset images in my brain. As for the food, I haven’t tried the hotels restaurant the whole time. It was more fun to explore a good deal of restaurants and diners nearby. Stayed 4 nights at Hyatt and the place is recommendable. Ideal place for family vacation if your goal is to relax, unwind and bond with family and friends.

I usually read reviews before booking a vacation hotel especially if it's an extended stay. However, since this is not my first time visit in Guam and well, it really is just a vacation in Guam (We are from Saipan), I didn't think much of it. As our vacation was nearing though, I decided to check on this hotel in TripAdvisor. Oh boy. After I read ”you get what you paid for” in one of the reviews, I got a bit worried. I wanted to cancel my reservation. My wife, however insisted to stay with this hotel. I am glad I listened to my wife :) Our stay here was not bad at all, as most review here. I am happy to recommend this place. It's not perfect but it serves our purpose comfortably. The room we had - 4207 was huge for 3 people. We had a patio view of the garden and poolside which was nice. There's 2 full size beds, an open space for living room, a dining table for 4 (or more), full size kitchen area, and two full size bathroom with entry sinks and closets. The overall suite was clean. No frills. The kitchen area have everything you need, pots, pans, plates, utensils, microwave, stovetop and fridge. The room service was also to our liking. They come daily with fresh towels and linens. The bathroom was clean, has removable shower heads with strong water pressure. They don't have toiletries for you so you have to buy or bring your own. Which was not an issue to us. For safety, the building have an entry door lock which can only be opened by our room card keys. There's also securities on foot and by car roaming around the facility. Our bed was comfortable but my son's bed was a little tilted on one side which didn't bother him much (maybe because he is lighter than me :/). I would have complained if it was the only bed. The location of this hotel is also convenient for us. If you want to walk, there's eateries and Circle K within a couple of blocks. By car, everything seems approx 5-10mins drive. K-Mart is only approx 3-5mins drive. Some issues: Our key cards didn't seem to work properly. We had to have it change and re-access 3x. One card would work while the other card won't or vice versa. A hassle to have it changed because we are three building over the main building where the reception desk is located. The ladies at the front desk on our first day was not friendly at all. No smiles to greet us. No welcoming feeling or aura. They actually look moody or a little angry. They also told us that they charge full day rate for an early check-in but we informed them that we spoke to Jason the day before and he said it's half a day rate. In the end, they gave us the half a rate begrudgingly. They didn't even give us a proper instructions on where to find the elevator or our building. We had to ask. After that initial bad impression, I got really quiet and worried walking to our building. There's that ”o-oh” feeling. Then we saw the old elevator with a light smell of trash(?). Another ”o oh”. But as soon a

체크인 할때 이용시설 설명이라던가 호텔정책같은건 설명 제대로 안해주더라고요 방청소 안하는대신에 바우처주는게 있는데 나중에 발견해서 못써먹을뻔 했어요 시설도 나쁘진 않았습니다 위치가 깡패라 그게 제일 좋았습니다

The breakfast at the hotel was a well-stocked buffet-style meal. They did make custom omelets. The breakfast included a wide range of meats each morning. There were breads, cereals, and pastries. Coffee, teas, and juices were included. The rooms are large and are well-appointed. The bed, pillows, and linens were outstanding. My room had a nice view of the pool and ocean. The internet worked well. The hotel is well located near the beach, dining, and shopping district. Other nightlife activities are in close walking distance. There was a large self-serve washer & dryer on-site.

-Check-in: Arrived at 3:30pm, Staff was nice but I think her shift was over and she was ready to leave because halfway she left me complete the check-in process with another agent without saying a word. Had to wait maybe 15-20 mins for our room to be ready. -Room: My family and I stayed for 2 nights at the Bayview. Rooms were nice but after a while my nose felt stuffy, then I saw how dusty the room was. I had to open the balcony door to let some air in because of the dust. On the 3rd floor, it's hard to get a good view because the concrete is so high, a short person like me had to tippy-toe to see over. Also, the balcony was kinda dirty from the grime on the tiles, it was really slippery so I told my daughter not to come out. The good thing was it was close to the pool and lounge. -Food: there really wasn't much places in the hotel to get food. We had club lounge access but breakfast was mainly just like ”continental style”. Didn't really mind it, as long as we ate. Cocktail time was confusing for us, we had to walk outside for our drinks, go inside to eat. So you'd have to choose to bring your food outside, or drinks inside. There were no drinks served inside so it was difficult especially when the weather was bad and I had my kid. Also, I was told different times for cocktail by front desk and the bar. They stopped serving drinks at 8pm, which is the time most people end dinner... Usually people drink cocktails after dinner so I was confused why they'd end at such an early time. Also there were only like 2-3 choices of food during cocktail time. So it was either, eat a REALLY early dinner so I can enjoy time with my other half for cocktail, or late dinner. I dont know it was very confusing. -Service: The service was okay at best. I asked for plates to eat takeout (they didn't have plates or cutlery to give, even from the lounge. It's like they didn't even try to find a way to help) So we had to walk back to the restaurant to ask. Then I saw housekeeping and kindly asked for extra towels, they just gave me a blank look and had me follow her to the storage room to get towels. I totally understand how it's not like a 5 star hotel, but i'd think a hotel that's closely tied to Dusit would get the same customer service / hospitality training. Like smiling at the guests or trying to help us solve small problems, or even communicating with other departments about times / schedules. Overrall, we enjoyed ourselves at the pool and room.

Three stars generally, but gave them four stars because of the very friendly and accommodating staff. While some of the sanitizing could have been a bit better, especially since Covid-19 probably made us hypervigilant, they were always happy to grant our various requests and went above and beyond to make sure our extended stay was as pleasant and convenient as possible.

투몬 시내랑은 거리가 좀 떨어져 있어서 렌트를 하지 않는다면 조금 불편하긴 하지만, 리조트를 내가 빌린 것 마냥 조용하고 편하게 이용하고 싶으신 분들에겐 아주 좋은 선택지예요:-) 스탭들도 매우 친절했습니다. 리가로얄에서 2박 후 두짓비치로 옮겨 2박을 더 했는데, 두짓비치는 너무 시끌벅적한 느낌이 있었어요. 인피니티풀은 예쁘고, 룸 오션뷰도 매우 좋습니다. 조식같은 다이닝은 이용하지 않았구요, 룸 컨디션이나 시설은 좀 낙후되어 있긴 합니다. 하지만 기대를 안하고 갔는데 생각보단 훨씬 좋았어요. 너무 습하지도 않고 적당히 깔끔해서 좋았습니다. 가성비 좋은 호텔이에요!