Lead with compassion
25 Disember 2024
This was my second Guangzhou hotel I booked after my family's 3 days tour in Yangshuo. Location wise is a bit far from places of interest and you need to walk a distance to Nancun Wanbo metro. Booked it as it is not too far from South Railway Station, where we alighted from HSR . So we ended taking didi during our 2 nights stay.
I must commend that the front desk and staff were helpful and sincere. We booked a family room for 4 adults and we found out that we need to ask for additional toothbrush, towels, slippers and mineral water bottles as the room only provides enough for 2. The family room is small for 4 pax, and i would recommend you take 2 rooms instead. Hoeever, it should be comfortable for 3 adults.
On the first night, the bathroom floor trap failed to function and clogged up, resulting the water to flow into other parts of the room. Desperately, we informed the front desk and it took them a while to come up and check on the sitiation. Fortunately, the front desk agreed to change another room for us.
One thing I like is that they provide free laundry service ( wash and dry). Leave your clothes in a basket outside the room in the morning and the washing lady will collect and return you in the evening. Otherwise you can go to L3 laundry room and do it yourself.
I would still rate the hotel positively as the staff showed good effort in their service.
Terjemah