Ulasan Rezen Dong Hotel (Guangzhou Jingxi Nanfang Hospital Tonghe Subway Station Branch)

Jawapan daripada Pihak Penginapan: hank you so much for taking the time to leave us such a detailed and valuable review! We're thrilled to hear that you had a great overall experience during your stay with us.We're extremely glad that you appreciated the cleanliness, spaciousness, and modern design of our rooms, as well as the well - equipped facilities. Your recognition of our front - desk staff's thoughtfulness and enthusiasm is truly rewarding. It's our top priority to ensure that every guest feels welcome and well - taken care of from the moment they step through our doors.We also understand your concern about the water pressure issue. We sincerely apologize for the inconvenience this may have caused you. Our maintenance team has been made aware of the problem, and they are working diligently to investigate and resolve it as quickly as possible. We know that small details like this can have a big impact on your stay, and we are committed to making sure that it doesn't happen again.We're delighted that you found our location convenient, with easy access to restaurants, shopping, and the MRT station. This is something we've always strived for, to provide our guests with a hassle - free experience when exploring the city.We hope that you'll consider staying with us again in the future. We are confident that with the water pressure issue resolved, we'll be able to offer you an even more perfect stay. If there's anything we can do to make your next visit more comfortable, please don't hesitate to let us know.Thank you again for your feedback, and we look forward to welcoming you back!

Jawapan daripada Pihak Penginapan: Thank you very much for your wonderful comment! We're extremely glad to hear that you're satisfied with our hotel services. Our team has always been committed to providing polite and professional reception to make every guest feel at home. Keeping the rooms clean is also one of our top priorities, and we're delighted that it has lived up to your expectations.Regarding the breakfast, we appreciate your understanding of the limited choices. Nevertheless, we're happy that you still thought it was delicious. We will surely take your feedback into consideration and strive to enrich the breakfast options in the future.It's really wonderful to know that you'll choose to stay at our hotel again. We're looking forward to your next visit and will do our utmost to ensure that your next stay is even more pleasant.Wish you all the best and a happy life!

Jawapan daripada Pihak Penginapan: 非常感謝您如此細緻的反饋！很高興您喜歡我們的智能家居系統 “天貓精靈”，特大號床和多種枕頭選擇能讓您滿意我們也很開心，房間能給您乾淨寬敞的感受也是我們一直努力維護的。對於位置離市中心遠的問題，我們深知可能給您帶來了不便，後續我們會不斷完善交通指引等服務。健身房設施不夠完善，我們已經記下了，會考慮增添更多設備以滿足客人需求。沒有游泳池是我們的不足，我們也會將其納入未來改進的考量範圍。再次感謝您的寶貴意見，期待您下次入住時能有更好的體驗！

Jawapan daripada Pihak Penginapan: 非常感謝您對我們酒店的評價呀！很高興您認可酒店翻新後嶄新的狀態。對於您提到的建議，我們已經認真記錄下來了，考慮到房價因素，您希望配備冰箱的想法很合理，我們會根據實際情況進行評估和改進，爭取為您和其他客人提供更完善的設施與更優質的體驗。再次感謝您的反饋，期待您再次光臨！

Jawapan daripada Pihak Penginapan: 尊敬的客人，感謝您分享這次入住體驗！很開心我們乾淨的環境、禮貌友善的接待員，以及漂亮實用的房間，給您留下了不錯的印象。關於酒店位置較偏這點，確實少了些鬧市的煙火氣，但周邊靜謐的氛圍，也是很多客人喜歡的。我們後續會梳理周邊特色路線，為大家提供更豐富出行選擇。針對房間未配備保險箱的問題，我們已經記錄下來，後續會根據實際情況，為房間添置保險箱，滿足大家的安全需求。再次感謝您的反饋，希望未來您有機會再次入住，見證我們的改變 。

Jawapan daripada Pihak Penginapan: Thank you very much for your evaluation. We are very glad that you are satisfied with our service these days. We hope that when you think of Guangzhou or our hotel, it will be a beautiful memory. Looking forward to your next stay. Wish you all the best.

Jawapan daripada Pihak Penginapan: 尊敬的賓客，實在非常抱歉給您帶來了諸多不佳的入住體驗。關於酒店離市區較遠的問題，我們深知這可能給您的出行帶來了不便，後續我們也會持續關注周邊交通的發展，爭取為賓客提供更便利的出行建議。對於房間空間小的情況，我們會考慮在房型介紹上更加詳細準確，以便您能根據自身需求選擇更合適的房間。至於房間內的煙味，我們已加強對客房的管理和通風措施，也會加大對禁煙規定的宣傳和監督力度，確保為每位賓客營造一個清新的入住環境。而噪音問題，我們會安排相關人員對房間進行排查，尋找噪音源頭並進行整改，同時也會為住客準備耳塞等物品，儘量減少噪音對休息的影響。再次感謝您的反饋，您的意見是我們改進的動力，希望下次您入住時，能看到我們的改變，為您帶來滿意的體驗。

Jawapan daripada Pihak Penginapan: Thank you so much for taking the time to share your detailed and wonderful review of your stay at Rezen Dong Hotel! We are absolutely thrilled to hear that you had an overall fantastic experience with us.It's great to know that our check - in process impressed you with its speed and efficiency, and that our staff made you feel welcome and well - attended to right from the start. We take pride in providing a high - level of service to all our guests.We're delighted that you found your room to be spacious, clean, and well - equipped. We strive to ensure that every room offers a comfortable and relaxing environment for our guests. The location of our hotel is indeed one of its strong points, and we're glad it made it convenient for you to explore the city.Our on - site facilities like the fitness center and pool are maintained to the highest standards, and we're happy that you enjoyed using them. And we're especially pleased that you were impressed with our breakfast buffet. We work hard to offer a diverse range of fresh and delicious options to satisfy all tastes.We also appreciate your kind words about our free Wi - Fi. We understand how important a fast and reliable internet connection is for our guests, so we're glad we could meet your expectations in this regard.We're sorry about the street noise at night. Your feedback is valuable to us, and we'll look into ways to further improve the soundproofing in our rooms.Once again, thank you for your high recommendation. We're looking forward to welcoming you back to Rezen Dong Hotel in the future!

Jawapan daripada Pihak Penginapan: Dear guest,We are overjoyed to receive your kind review! It means a great deal to us that our hotel could play such a positive role during your brief visit to Guangzhou.We're glad you took advantage of our prime location, being conveniently close to the airport and well-connected to the city centre, allowing you to make the most of your one-day stay. It's wonderful that you were satisfied with the cleanliness and spaciousness of the room – we strive to provide a comfortable retreat for all our guests.We also appreciate your understanding about the language skills of our staff during check-in. Rest assured, we are actively working on enhancing our English proficiency to offer even smoother service in the future.Thank you again for choosing us, and we truly hope you had a great trip overall. Should you find yourself back in Guangzhou, we would be honored to host you once more.Best regards

Jawapan daripada Pihak Penginapan: Thank you so much for your wonderful review! We are delighted to hear that you found our rooms to be very clean, spacious, and well-appointed with modern amenities. It's our pleasure to provide you with a complimentary upgrade and late checkout, as we always strive to go the extra mile to ensure our guests have a memorable and comfortable stay.Your kind words are a great motivation for our team, and we look forward to welcoming you back in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Best regards,

Jawapan daripada Pihak Penginapan: 親愛的客人，太開心能得到您 “一定會再來” 的承諾啦！房間的乾淨與嶄新，是我們一直用心維護的成果，很高興能讓您滿意。您的肯定是對我們最大的鼓勵，我們會繼續保持高標準，甚至做得更好。期待您下次光臨，為您準備更貼心的服務，讓您每次入住都有回家般的温暖體驗。祝您生活愉快，萬事勝意！

Jawapan daripada Pihak Penginapan: 得知您整體的住宿體驗令人愉快，我們感到無比開心呀！我們一直致力於從各個方面為客人打造舒適愜意的住宿環境，提供優質貼心的服務，能得到您的認可，就是對我們最大的肯定啦。我們會繼續努力，不斷完善和提升，期待您的再次光臨，爭取下次還能讓您擁有同樣愉快甚至更棒的住宿體驗哦。

Jawapan daripada Pihak Penginapan: Dear guest,Thank you so much for your kind comment! We're delighted that you appreciate our hotel's location. Indeed, being close to numerous dining options is one of the highlights here, allowing our guests to easily explore and sample a wide variety of delicious cuisines.We'll continue to maintain and improve our facilities and services to ensure that you have an even better experience during your next stay.Looking forward to welcoming you back again soon! Wish you a pleasant life!

Jawapan daripada Pihak Penginapan: Your compliment means a lot to us! We are delighted to hear that you had a perfect experience at our hotel. Looking forward to welcoming you again on your next business trip. We will continue to strive for excellence to make every stay truly unforgettable.