Vienna Zhihao Hotel (Guangzhou East Railway Station)

Vienna Zhihao Hotel (Guangzhou East Railway Station) Reviews

Vienna Zhihao Hotel (Guangzhou East Railway Station)

No.433 Yanling Road, Tianhe District, Guangzhou, Guangdong, 430000, ChinaView Hotel Details
Vienna Zhihao Hotel (Guangzhou East Railway Station)
Vienna Zhihao Hotel (Guangzhou East Railway Station)Vienna Zhihao Hotel (Guangzhou East Railway Station)Vienna Zhihao Hotel (Guangzhou East Railway Station)
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Vienna Zhihao Hotel (Guangzhou East Railway Station) Guest Reviews

4.6/5
Very Good
1224 review
Verified reviews
Location4.6
Amenities4.6
Service4.7
Cleanliness4.6
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All reviews(1224)
Positive reviews(1178)
Reviews with photos/video(409)
Classy environment(104)
Friendly front desk staff(79)
Convenient parking(64)
Large rooms(62)
Quiet & comfortable(60)
Delicious breakfast(50)
Easy to get around(49)
Perfect for business trips(28)
Negative reviews(46)
Ottman
Superior 2-bed Room
Stayed in Dec 2024
Solo travelers
13 review
4.0/5
Very Good
Posted on Jan 26, 2025
Good location, near the west train station, I suggest choose a room with the window
Response from Property: Dear customers, Xiaowei is committed to providing every guest with considerate and warm service, but we know that there is still a certain gap from the full 5-star standard in your mind. We will continue to work hard. Xiaowei looks forward to your next stay~~
Guest User
Guestroom (Double Bed)
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Sep 8, 2024
服务：nice！
Response from Property: 尊敬的客户您好，感謝您在百忙之宗為我們留下好評，有朋自遠方來，我們定會好好接待噠~小維們會再接再厲，以更優質的服務回報廣大賓客，希望從我們相識的這一刻，這一秒，您的出行生活中始終有小維的陪伴，陪您品味這個世界，陪您享受生活中靜謐的時光，一路隨行。期待您的再次光臨！祝您生活甜蜜~
Dean71
Executive Suite
Stayed in May 2024
Business travelers
11 review
4.7/5
Amazing
Posted on Jun 17, 2024
This was the third time I've stayed at this hotel. I tried a different room type this time to compare rooms. It was advertised as having a minibar/refrigerator in the room and it also shows one in the photos as having one. But there was not one in the room. The television would not work and I even had a Chinese friend look but couldn't get it to work so alittle disappointed about these two factors. Apart from this, the room was very good, comfortable and spacious. I might select this room again as it saved me money as well.
Response from Property: Dear customer, thank you for choosing Vienna Classic Hotel (Guangzhou East Station). We are glad that you have a pleasant stay in the hotel. Thank you for your support and trust in the hotel. Thank you for your valuable suggestions. We will continue to work hard to provide you with a more comfortable and warm stay experience. We look forward to your visit again!
Abhi chatterji
DOUBLE EXECUTIVE Room
Stayed in Mar 2024
Business travelers
73 review
4.5/5
Great
Posted on May 4, 2024
Nice hotel with big abs clean rooms and great staff to ensure all your needs are taken care off, but the location is little off the grid and also in some rooms the windows have been purposely made opaque from the inside, so can’t see anything out of the room, wonder why though???
Response from Property: Thank you for your feedback. The hotel is located slightly off location, and we have chosen a quiet environment amidst the hustle and bustle. The room windows are covered with film, considering that the windows of each room are close together. In order to protect the privacy and safety of guests, some of the room windows have been treated. Please understand, thank you!
Vickie Teh
Superior 2-bed Room
Stayed in May 2024
Business travelers
15 review
5.0/5
Outstanding
Posted on Jun 11, 2024
Clean and fast check in. Good sleep
Response from Property: 親愛的客官大人，十分感謝您對我們酒店支持，您的肯定是我們最大的動力，能讓您住的舒心也是我們最大的責任，再次感謝您，歡迎您常回家看看，小維在這裏祝您工作順利，步步高昇！
Guest User
Superior Queen Room
Stayed in Jan 2025
Couples
2 review
5.0/5
Outstanding
Posted on Feb 15, 2025
Very good！
Response from Property: 小維非常感謝親您的高分評價呢，能夠得到您這麼高的評價小維很是開心喲，小維好感動！小維的辛苦努力總算沒有白費呢！小維很高興我們酒店的環境能讓您如此滿意，我們一定為您和您的家人朋友提供最貼心的服務和最周到的設施，歡迎您的下次光臨！
Mahmud
Superior Queen Room
Stayed in Dec 2023
Business travelers
5 review
4.0/5
Very Good
Posted on Jan 24, 2024
very good
Response from Property: 感謝您的肯定，您這麼喜歡就給個5分唄！5分是小維永遠的追求，小維心裏苦，小維不説，小維哭倒在牆角！期待您常來，我會努力爭取您的5分!
Guest User
Superior Queen Room
Stayed in Feb 2025
Other
7 review
5.0/5
Outstanding
Posted on Mar 11, 2025
Facilities: The room is spacious and bright Sanitation: Clean Environment: Nice environment Service: The front desk service attitude is very good, and the hotel also changed a room that is better than the one I booked
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your support to our hotel. Your affirmation is our greatest motivation. It is also our greatest responsibility to make you feel comfortable. Thank you again. You are welcome to come home often. Xiao Wei wishes you good luck in your work and a step-by-step promotion!
Guest User
Superior Queen Room
Stayed in Feb 2025
Couples
1 review
5.0/5
Outstanding
Posted on Mar 9, 2025
The room is clean and spacious. The front desk service is very good and any problems are handled promptly.
Original TextTranslated by Google
Response from Property: Thank you very much for your high evaluation. I am very happy to receive such a high evaluation from you. I am very touched! My hard work has not been in vain! I am very happy that the environment of our hotel can satisfy you so much. We will definitely provide you and your family and friends with the most considerate service and the most thoughtful facilities. Welcome to visit us next time!
Guest User
Deluxe 2-bed Room
Stayed in Feb 2025
Business travelers
1 review
5.0/5
Outstanding
Posted on Mar 9, 2025
Overall it's very good! The toilet doesn't have a bad smell from the floor drain, which is very good! Unlike some hotels, you can smell the bad smell of the floor drain as soon as you open the door! The staff has a good service attitude!
Original TextTranslated by Google
Response from Property: Thank you very much for your high evaluation. I am very happy to receive such a high evaluation from you. I am very touched! My hard work has not been in vain! I am very happy that the environment of our hotel can satisfy you so much. We will definitely provide you and your family and friends with the most considerate service and the most thoughtful facilities. Welcome to visit us next time!
Guest User
Deluxe 2-bed Room
Stayed in Jan 2025
Family
1 review
5.0/5
Outstanding
Posted on Feb 27, 2025
We booked three rooms, and the front desk helped us upgrade to an executive room free of charge. It was quite comfortable for our family to have a place to drink tea.
Original TextTranslated by Google
Response from Property: Thank you very much for your high evaluation. I am very happy to receive such a high evaluation from you. I am very touched! My hard work has not been in vain! I am very happy that the environment of our hotel can satisfy you so much. We will definitely provide you and your family and friends with the most considerate service and the most thoughtful facilities. Welcome to visit us next time!
Guest User
Standard Queen Room
Stayed in Jan 2025
Business travelers
1 review
5.0/5
Outstanding
Posted on Feb 20, 2025
The hotel staff has a good service attitude, the environment is good, and the room type is upgraded for free, which is quite good
Original TextTranslated by Google
Response from Property: 小維非常感謝親您的高分評價呢，能夠得到您這麼高的評價小維很是開心喲，小維好感動！小維的辛苦努力總算沒有白費呢！小維很高興我們酒店的環境能讓您如此滿意，我們一定為您和您的家人朋友提供最貼心的服務和最周到的設施，歡迎您的下次光臨！
Guest User
Superior 2-bed Room
Stayed in Jan 2025
Family
1 review
5.0/5
Outstanding
Posted on Feb 6, 2025
The room is spacious and clean, the front desk service attitude is very good, parking is convenient, and the breakfast is rich. It is worth recommending!
Original TextTranslated by Google
Response from Property: Dear customer, thank you for taking the time to leave us a good comment. We will definitely give a good reception to friends coming from afar. This is what we service providers have always been pursuing, and it will also become the driving force for us to continue to work hard and make progress. We look forward to serving you next time!
Guest User
Superior 2-bed Room
Stayed in Dec 2024
Business travelers
5 review
0.5/5
Posted on Feb 1, 2025
This is the first time I give a bad review on Ctrip!!! Because I am a trouble-averse person, and considering the current business environment, it is not easy for every hotel business. But this experience in Vienna shattered my three views! 1. The hotel smells very strong and exudes a musty smell; 2. The decoration style is shabby; 3. The sanitary environment is extremely poor, and the floor is stained. I can't complain about the rest. I strongly recommend everyone to avoid pits! !
Original TextTranslated by Google
Response from Property: Dear customer, thank you for visiting Vienna Classic Hotel (Guangzhou East Station). We are sorry that we did not bring you a perfect stay experience. We will rectify the problems you raised immediately. If you have any questions during your stay, you can contact us at any time. The hotel housekeeping center and front desk colleagues are dedicated to serving you 24 hours a day. We look forward to your visit again and wish you a happy every day!
Guest User
Deluxe Suite
Stayed in Dec 2024
Family
6 review
5.0/5
Outstanding
Posted on Feb 2, 2025
I didn't expect the suite to have two bathrooms. It's really spacious. One for men and one for women. The bed is 2 meters long, with two TVs and two long sofas. It's very convenient for a family to travel! The car is parked in the hotel parking lot. When you go out, take a Didi. Occasionally, you can walk a few hundred meters to take the subway. It's quite convenient. Remember to take a Didi when you come back from outside, don't take a taxi (because the location is not easy to describe). Because there is a bathtub in the picture, I brought three bathtub bags and laid it out. I also brought back the rose petals on the table in the western restaurant. Unfortunately, I didn't have time to take a bath...
Original TextTranslated by Google
Response from Property: Thank you very much for your high evaluation. I am very happy to receive such a high evaluation from you. I am very touched! My hard work has not been in vain! I am very happy that the environment of our hotel can satisfy you so much. We will definitely provide you and your family and friends with the most considerate service and the most thoughtful facilities. Welcome to visit us next time!