Kyriad Marvelous Hotel (Guangzhou Baiyun International Airport)

HOTEL REWARDS This is the place to stay if you want a real feel for the warmth & charm of Rome & its people instead of a cold impersonal hotel. The owners & staff make you feel like part of their family and give wonderful support in every need of your visit ex. tours.& transportation. They speak very good English and their breakfast & coffee are excellent and will accommodate any request if possible. Excellent location, superb services, helpful staff, waht else do you need? Will definitely come again to this place. Very satisfied with the cleanliness of the hotel, the size of the room, the helpfulness of the staff at the front desk (all of them during our stay), they even go out of their way to guide you through the places to visit in Rome. The breakfast was to our expectation. The area is central even if one wishes to walk around. The only thing is that the room is hot, does not have enough light and no air comes in even if you open the window as it is sourrounded by buildings.

Good breakfast. Airport transfer a bit difficult if you don't speak Chinese.

**Disappointing Stay and Missed Airport Fetch at Kyriad Marvelous Hotel (Guangzhou Baiyun International Airport)** I recently stayed at the Kyriad Marvelous Hotel (Guangzhou Baiyun International Airport) for two nights. Unfortunately, my experience fell far short of the positive reviews I read online, which makes me question their authenticity. **From the very beginning, the check-in process was unpleasant.** The staff displayed a rude and unwelcoming demeanor. When they provided the initial Wi-Fi username and password, it turned out to be incorrect. **We returned to the lobby to address the Wi-Fi issue.** Instead of simply providing the correct credentials, the staff member became impatient and took our phone to set up the connection themselves. When we politely requested the username and password for our computer, they responded with a dismissive attitude, stating they "already set it up" and questioned why we needed the information. We explained the initial credentials were wrong, and they finally provided the correct username and password written on a piece of paper, further demonstrating their lack of courtesy. **Housekeeping was another area of disappointment.** After our first night, we requested room service. Despite confirming our room number and promising to clean the room later, housekeeping never arrived. Returning to the hotel in the evening, we found our room untouched. We ended up having to replenish our own water bottles and toilet paper. **The airport fetching service we booked was another source of frustration.** We arrived in the lobby early for the arranged pick-up time. However, when the pick-up time approached, we were informed that the car had already left for the airport without us!** There was no apology or explanation for this missed pick-up. Thankfully, another driver was present in the lobby and was able to arrange alternative transportation to ensure we reached the airport on time. This incident was a stressful and concerning experience. Overall, my stay at the Kyriad Marvelous Hotel was a frustrating one. The staff's unprofessionalism, the lack of housekeeping service, the missed airport pick-up, and the initial Wi-Fi problems significantly detracted from the experience. **In light of this experience, I would strongly advise potential guests to manage their expectations and consider alternative hotels near the airport that offer reliable airport fetching services and provide a more welcoming atmosphere.** 我最近在凯悦奇妙酒店（广州白云国际机场）住了两晚。不幸的是，我的经历远远不及我在网上阅读的积极评价，这让我对这些评论的真实性产生了怀疑。 从一开始，办理入住手续就令人不快。员工表现出粗鲁和不友好的态度。当他们提供初始的 Wi-Fi 用户名和密码时，结果是错误的。 我们回到大堂解决 Wi-Fi 问题。与其简单地提供正确的用户名和密码，员工变得不耐烦，拿走了我们的手机，自己设置了连接。当我们礼貌地请求计算机的用户名和密码时，他们以一种不屑的态度回应，称他们“已经设置好了”，并质疑我们为什么需要这些信息。我们解释说初始用户名和密码是错误的，他们最终在一张纸上写下了正确的用户名和密码，进一步显示了他们的不礼貌。 客房服务也令人失望。第一晚后，我们要求客房服务。尽管确认了我们的房间号码并承诺稍后清洁房间，但客房服务从未到来。晚上返回酒店时，我们发现房间没有被打扫。我们不得不自己补充水和卫生纸。 我们预订的接机服务也让人沮丧。我们早早到达大堂等待安排好的接机时间。然而，当接机时间临近时，我们被告知车辆已经离开机场而没有带上我们！对于这次错过的接机，没有任何道歉或解释。幸运的是，大堂里还有另一名司机，他能够安排替代交通工具，确保我们按时到达机场。这次事件让人感到紧张和担忧。 总的来说，我在凯悦奇妙酒店的住宿令人沮丧。员工的不专业、缺乏客房服务、错过的接机和初始的 Wi-Fi 问题都严重影响了体验。 **鉴于这次经历，我强烈建议潜在客人管理好自己的期望，并考虑选择机场附近的其他酒店，这些酒店提供可靠的接机服务并提供更友好的氛围。