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5-bintang

Luxé, by the Charlee
4.3/534 Ulasan

Luxé, by the Charlee

Guatapé|3.75km dari pusat bandar
TLDR: un paved road, no hot water for more than 50% of our stay, inaccurate menus, no remote controls in room, not water at all, and then no hot water again! Horrible, horrible, horrible stay!!! Just a waste of money and precious vacation time. We got here 2 days ago and we were very tired after a 3 hour journey to get to the hotel from Medellin. Be advised that the road is not paved all the way to the hotel. One would expect a Marriott hotel to at least have paved roads but here one must severely lower expectations. When we checked in we found out the luggage trolley was not working. That’s fine we helped the bellboy carry our things to the room. We get to the room and our next door neighbors were having a little get together. Normally this wouldn’t be a big deal but the walls here are paper thin. We could hear cars pulling up to the hotel entrance from our room. We switched rooms and unpacked, ordered room service and tried to take a shower but there was no hot water. We were too tired to deal with that so we got ready for bed. 20 mins later we get a call to tell us what we ordered wasn’t available, a call we should have gotten maximum 5 mins within pacing our order. The next day we still had no hot water so we called maintenance at 10am. Maintenance spent the next few hours trying to fix it. We decided to change our plans and stay at the pool since we couldn’t shower to go out for the tours we had planned. We thought this would give them time to fix it. 6pm rolls around and still no hot water. At this point we demand a refund and they offer to upgrade us to a room with hot water. We take the upgrade and there are a few kinks like: two TVs in the suite but no remote controls, espresso machine that isn’t plugged in and we had to call maintenance because the plug is behind a huge bookcase. We go to have dinner and the cocktails on the menu aren’t available because they switched menus but they still give guests the old menus. Lo and behold, by 2pm the next day we have no water at all. The hotel claims a pipe burst and they had to have it fixed so water was cut. A few hours later the water is back but no hot water AGAIN! This hotel is located in a warm climate but it gets extremely cold at night so hot water is necessary. Now we’re sitting in our room waiting for hot water. In total we have spent more than 50% of our trip waiting for hot water. This is truly unacceptable from any hotel, even less from a Marriott location. We thought this would be a relaxing and run getaway but it has been awful, stressful and a waste of time and money. The hotel is beautiful and the food at the restaurant is truly delicious but this place does not have its act together. The staff truly tries and it’s not their fault that the place is such a mess, they didn’t build the paper thin walls, they didn’t decide not to pave, and they didn’t install insufficient water heaters. This was all the owners and management so I don’t blame the staff. I think this place was opened

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Hotel Berhampiran Tarikan Popular di Guatapé

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Letrero GUATAPE

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El peñón de Guatape

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Guatape Dam

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Guatapé

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Lihat Ulasan Tetamu untuk Hotel di Guatapé

Ingin menempah hotel di Guatapé? Lihat ulasan daripada pelancong sebenar untuk pilihan hotel terbaik.
Tau House
4.6/560 Ulasan
DO NOT BOOK HERE !!! Unless you check all the roads ahead of your trip!!!! YOU WILL LOOSE ALL YOUR MONEY! This place doesn't care about you at all, they know the roads to the hotel are sometimes impossible to transit or much worse closed and they are not sensitive in this regard at all. The Roads that lead to the HOTEL were closed on the date of our trip travelling with kids, and they didn't care at all, they kept all of our booking fees and didn't have the courtesy to refund us any money back. My family called and basically they hang up on us. No Customer service, No Refunds. They gave us an alternate route but unless you are willing to risk your life then don't do it. There is many other Hotels - AVOID THIS ONE.
Luxé Cabañas
4.2/5103 Ulasan
Great views in the rooms! The food is amazing and the place in general is very nice. The relationship between price and service is appropriate. It is a bit far away from the city and the airport so plan ahead before booking. Highly recommend!
Sotavento Cabañas
4.8/530 Ulasan
We celebrate my birthday here for a few nights and this place is absolutely magical. Peaceful, calm you will feel like you are in another world. The views are breathtaking, it’s hard not to feel like you are in paradise. We had breakfast in the patio each morning greeting the day and ended each night with the hot tub. The food is delicious, and they have a variety of selection. The prices for the food are also incredible reasonable for room service. The staff is incredibly attentive and helpful. Making sure we had everything we need it. Communication is great and they help with transportation to and from the town and other attractions. The rooms are spacious and luxurious. We had everything we needed. The mini bar is fully stock. Take advantage and take the kayaks out for an afternoon paddle. Highly highly recommend This beautiful place!!!
Luxé, by the Charlee
4.3/534 Ulasan
TLDR: un paved road, no hot water for more than 50% of our stay, inaccurate menus, no remote controls in room, not water at all, and then no hot water again! Horrible, horrible, horrible stay!!! Just a waste of money and precious vacation time. We got here 2 days ago and we were very tired after a 3 hour journey to get to the hotel from Medellin. Be advised that the road is not paved all the way to the hotel. One would expect a Marriott hotel to at least have paved roads but here one must severely lower expectations. When we checked in we found out the luggage trolley was not working. That’s fine we helped the bellboy carry our things to the room. We get to the room and our next door neighbors were having a little get together. Normally this wouldn’t be a big deal but the walls here are paper thin. We could hear cars pulling up to the hotel entrance from our room. We switched rooms and unpacked, ordered room service and tried to take a shower but there was no hot water. We were too tired to deal with that so we got ready for bed. 20 mins later we get a call to tell us what we ordered wasn’t available, a call we should have gotten maximum 5 mins within pacing our order. The next day we still had no hot water so we called maintenance at 10am. Maintenance spent the next few hours trying to fix it. We decided to change our plans and stay at the pool since we couldn’t shower to go out for the tours we had planned. We thought this would give them time to fix it. 6pm rolls around and still no hot water. At this point we demand a refund and they offer to upgrade us to a room with hot water. We take the upgrade and there are a few kinks like: two TVs in the suite but no remote controls, espresso machine that isn’t plugged in and we had to call maintenance because the plug is behind a huge bookcase. We go to have dinner and the cocktails on the menu aren’t available because they switched menus but they still give guests the old menus. Lo and behold, by 2pm the next day we have no water at all. The hotel claims a pipe burst and they had to have it fixed so water was cut. A few hours later the water is back but no hot water AGAIN! This hotel is located in a warm climate but it gets extremely cold at night so hot water is necessary. Now we’re sitting in our room waiting for hot water. In total we have spent more than 50% of our trip waiting for hot water. This is truly unacceptable from any hotel, even less from a Marriott location. We thought this would be a relaxing and run getaway but it has been awful, stressful and a waste of time and money. The hotel is beautiful and the food at the restaurant is truly delicious but this place does not have its act together. The staff truly tries and it’s not their fault that the place is such a mess, they didn’t build the paper thin walls, they didn’t decide not to pave, and they didn’t install insufficient water heaters. This was all the owners and management so I don’t blame the staff. I think this place was opened

Soalan yang Kerap Ditanya

Maklumat Perjalanan Setempat

Harga TertinggiRM 2,867
Harga TerendahRM 86
Bilangan Ulasan661
Bilangan Hotel431
Harga Purata (Hari Bekerja)RM 440
Harga Purata (Hujung Minggu)RM 481