Hotel berhampiran University Centre, Guelph

We hard a large group and this was the perfect hotel. Room are well appointed with Kitchen items (dishwasher with a pod, dish soap, containers, pots, pans, strainer, cutting board etc. Bathrooms have pumps for S&C, hand soap, cream and body wash. Beds are comfortable. Breakfast was great lots to choose from (Eggs, hashbrowns, waffles, bagels, bread, yogurt, bananas, apples, cereal, oatmeal... you will find something you like. They even have a great little store. I've never seen a hotel have so much selection like this. Was perfect when you we were running late for a game and you need Gatorade and some snacks. Pool was clean and nice, would like a hot tub but that's just me being picky. Even with a packed hotel.. it didn't feel like it. I've stayed at over 5 hotels in this area and hands down this is the best. It has everything and more. Paying a small bit extra was so very worth it.

The hotel is in a decent location, plenty of food options around. The room was standard, clean, bed was fine.. had a microwave and fridge. The breakfast was good for something quick to eat, the kids liked the cinnamon waffles. The only issue I had was with the older lady at the front desk. I tried to check in an hour early as my wife was not feeling well, she indicated no rooms were available. She stood in her office and behind a glass barrier. Even when I told her I had a hearing impairment she did not come to see me at the glass. She ended up finding us a room, thanks. The same woman was at checkout, we had asked for a 12 pm checkout as we were in a hockey tournament and our game was not until 4pm. She said ok but the maids kept knocking on our door and asked us to leave, when we called the front desk she changed her mind and said we had to be out at 11. I checked the booking for the next night and the hotel was empty. Don't tell us one thing and do another, really? I just found she put a sour taste in our mouth from the moment we arrived until the moment we left. Poor management in my opinion.

It was great staying there. Staffs were nice, and the room was clean enough. I would love to stay again!

This was a quiet and clean place to stay. The staff was courteous and helpful. I would recommend this hotel, for its convenience to the highway and restaurants in the area. This place had all the comforts to make your stay enjoyable!

We had booked the small ‘Jack’ room on-line for one night at this very Scottish bed and breakfast style inn. When we arrived we decided to stay for two nights and upon viewing the Jack room quickly realized that it would not have done for one night and certainly not two. It is tiny, plain, has no extra room even for a chair and has no control over air con or heating in the room. Luckily, the Harrett jacuzzi suite in the Carriage House annex was available for two nights so we treated ourselves. The room is large with a huge four poster king. It was a bit odd having the tub in the corner of the room, and the sink and toilet around a little corner but still quite open so not very private, but quite ok for us long-married types. Sparkling clean, delightfully quiet, lovely bed linens all contributed to a relaxing mini-vacation in Fergus.

The place is spacious, very clean, nice view on the 18 floor, have all amenities stove , fridge, washer, dryer , gym and swimming pool. The host very friendly and was nice. I will definitely go back again . Also the price is reasonable and affordable, it is like a condominium, not like a hotel. Thank you.

Our check-in and out was easy, very nice staff. We have stayed here previously and had always had an above average experience, this time we found the hotel dirty and rooms not cleaned to other Delta/Marriott standards. We understand that due to the pandemic staffing shortages have occurred, and this may be the case here. The room was a king sized bed, nice shower/bathroom set up. The pool was busy and the hot tub closed, also the gym appeared closed as well, likely due to COVID restrictions. The main issue was the lack of vaccuming, old nail clippings on the floor and dirt visible. The dresser was very dirty inside so we laid the drycleaning bag under our belongings. There was tape on the ceiling, not sure what that was about. We would stay here again, I am not sure I would seek it out as we did before. Very convenient location to restaurants and shopping.

I’m not hard to please. I like clean rooms, nice amenities and good customer service. This HI lacks on all. We checked in for a five day stay by a harried dad comforting a toddler in his arms. We came home yesterday to the room not being supplied with coffee/towels toilet paper and thought it was a one off. Met the housekeeping staff at 420 pm In The hall and got said items. Today we came back to our room after a long day to find no housekeeping again. Down to the desk I go, told due to COVID, housekeeping only available by REQUEST! No fresh towels. No garbage emptied. No toilet paper. No coffee… I’m on the app… no mention of said rules on it, no mention by the dad at checkin and no mention on my email. Fine, I request for tomorrow, ask for towels and coffee. Was delivered without facecloths, have to ask housekeeping in the morning and we go to bed. 11:40pm room phone rings and front desk is asking if they gave me keys when they delivered towels. So now it’s 11:36 pm, I’m tired and cranky and making this review while all details are fresh. Will not book here again and sorry I’m here for another night.

We went to this hotel as a team, after the hotel listed themselves as a ”preferred hotel for the tournament” Which is very confusing to me because they clearly do not want any families there as a group. The amount of times that security had interactions with a group of grown adults, was insane. During daylight hours (3:30-7:30pm) we were told to move locations, then we were then told to leave that area, several times. We tried to be respectful of other hotel guests by staying outside also because it was a gorgeous day, the staff told us we needed to go indoors to the lobby. Night two, we are putting our kids to bed and security wouldn't leave our floor. First they told us that we cannot sit quietly in the hall, just my husband and I at 7:45pm, we had to stand. So we stood up, 10 minutes later we were told we needed to get out of the hallway and go to the lobby because it's a walkway. We tried to explain to the guards that our kids are young and we would not be leaving the hotel room door, but that they cannot go to sleep with us sitting in there. There was a language barrier and after a bit more of a civil conversation, they proceeded to tell us that we would be charged for a noise complaint charge because apparently we had four warnings, we were unaware of the first two or three. The rooms are nice, hotel is new. The breakfast is terrible, eggs were like rubber. I will never understand why hotels that choose to be tournament hotels don't catch on to put us in an actual block of rooms to lessen any potential complaints from other guests. To top it all off, there were 3 homeless men that were in the bush at the back of the parking lot, they came into the lobby and were approaching some of our team girls who are between 11-13 years old, when security was asked about what was being done about this they said ”they had no idea but that they believed it to be okay, no police were called” Thankfully, we had a friend who is a SWAT officer onshift nearby, he came by to check it out and it turns out that all of these men have warrants out for their arrest. How unsettling for all of these parents with young kids, and it seems the hotel didn't think it was an issue.