Las Terrazas de Abama Suites

So first of all I’ve stayed at ritz Carlton Abama which was perfect then last time stayed at terraza de Abama which again was great then this time on booking I was emailing your bookings team and they were responding until I asked for a note to be left in the room and asking to book the kids tent and nothing back , then on arrival the woman didn’t seem to know what was going on and I do believe she was new at her job and nervous so that’s fine , I stated my car was parked in kids camp and my son would be attending there she then booked me in took deposit made note of kids tent for me etc no problems until in my room and time to drive back down and get my son from kids camp and can’t enter car park as permission not given on electric key , so that was an inconvenience , then we all back in the room I try to make a frofy coffee and bugs and what looked like insect eggs came out of the coffee machine which I have photos of ! So I cleaned and didn’t use the milk frofer again ,I found a sharp piece of glass which I have a picture of that was by the tv in front room and thank god none of my kids has hurt them self on it ! then on checking out I have something I had already paid for in advance added to my bill for some reason and soon telling staff about the insects in coffee machine they didn’t seem apologetic or bothered , I then asked can I leave my vehicle in car garage until leaving later that day as my baby and son wanted to play at the pool , they said yes no problem the electronic key will work etc , later walked up the massive hill with my son got to garage only for the key not to work and had to phone reception explain everything go through details and wait for key to be added again , I just don’t feel this is all good enough for a resort of this calibre !

The place is falling apart - literally. Endless problems in our apartment and the pools are in such a state of disrepair the entire family has cuts over their bodies and feet. Apparently the pools are due for repair next year but that doesn’t help anyone coming before then. The apartment looks beautiful but 7 items were damaged and required maintenance during our stay. In the end we simply gave up. Was once a great resort (been 3 times) but won’t come back.

We are delighted with the room, comfortable beds very beautiful terrace with standing views to La Gomera, sunsets and basically everything within the resort is so pretty and well designed. Staff was extremely friendly and helpful, making our stay even more enjoyable. There are three restaurants, all of them were very good, tasty and high cuality food. Free shuttle to the beach and inside resort. We will definitely be back. Thank you!

Such a beautiful complex but disappointing reception/admin I have stayed here twice and both times have been amazing, on our second visit the jacuzzi didn’t work, I was promised a refund this was nine weeks ago and I am still waiting I have called reception numerous times to be told they will pass on information to accounts but still nothing I called reception today only to be told it’s nothing to do with them I need to e mail I am appalled at the customer service and lack of empathy seeing as I not only have I not had the refund but to how much it has cost keep calling them

We loved our stay here - it suited us as a family perfectly. The tropical gardens and setting of the hotel is beautiful. It’s quiet and peaceful and the views are amazing! The choice of three pools was nice and we swam in all three. We self-catered most of the time, which worked ok. Limited choice of restaurants on site. You definitely need a car to travel. We used the hotel shuttle down to the beach a couple of times which was very convenient. The Abama beach was very good, not too busy and ideal for our boys. The hotel staff were very friend and helpful. Everywhere was clean, modern and tidy. Housekeeping and grounds staff do a fantastic job. We would definitely return here if we came back to Tenerife Thank you for a wonderful and memorable holiday!

Really nice place. We've stayed once in the Abama Ritz Carlton and twice in the Terraces. Terrace apartments are roomy with good facilities, including a jacuzzi. There's a shuttle service to a nice beach. Good restaurants but expensive and you need to book them well in advance. La Caleta, a local town, has great restaurants. The terraces have access to different pools. Nice golf course as well.