Hotel berhampiran Guildford Town Centre, Guildford

We always come to this hotel when we want to spend a romantic night. The room interior is modern and pretty. Just sad that this hotel does not provide tooth brushes unless you ask them for it. (So before we head to our room we tell the front desk to give us the toothbrushes). I also booked this hotel on my birthday :) The guy who works at the front desk is very very kind and patient. I totally recommend this hotel

Location is really good. The hotel is just within a 10-minute walk from Gateway station. Besides, there’s a supermarket and several cafeterias nearby. The front desk and staff are very helpful and friendly. The rooms are cozy and super clean. Breakfast is standard continental breakfast. The drawbacks are that there’s no bottled water and slippers in the rooms, and that the hotel is very close to the road. Noise from outside may be disturbing in some rooms. Overall experience is pretty good. Decent 4 out of 5.

I have been a regular guest at this hotel both for business and pleasure, for the last 5 years plus. The hotel management and staff always go out of their way to accommodate me and provide me and my family with the best service possible. The rooms are extremely clean, comfortable and tastefully decorated, and the hot breakfast is excellent. This is an unbeatable location with easy access to Vancouver, YVR, and the US.

Thank you for the opportunity to describe my Inn at the Quay experience. I was booked for a day procedure at Royal Columbian Hospital at 6:00AM on Saturday May 20. Because I was travelling from out of town and had to be driven home (as a requirement of the procedure) I elected to travel by train to Vancouver and then New Westminster on the day before, Friday. On Tuesday May 16 I booked a room at your hotel for the night of the night of Friday May 19 for $389.00 ex-taxes. My plan was to take a cab to the Hospital and then my daughter was then going to drive to town to pick me up and drive me home after the procedure on Saturday. After travelling to New Westminster I had time to kill because I called the Inn at the Quay to see if I could get an early check in but was told that you were very busy and that was not possible. The hospital recommends attending with only your care card for security reasons. For this reason I had my BC Care Card and the credit card I used to book the room in my cellular phone case. During my wanders I lost my phone. Fortunately I had a significant amount of cash so I got a cab immediately and attended at your hotel. I explained my situation to the clerk on the desk and she said that she could not check me in without the credit card I used to book the room. I asked her if you would charge that card with the room price if I had not shown up and she agreed that that was the case. When I asked if she could just charge the card and let me stay she said that the situation was different and was against your policy. I questioned her further and she summoned a person form the back office who agreed that the situation was completely different and actually said “Sorry, we can’t help you.” When I suggested cancelling the credit card transaction and paying in cash that suggestion was also turned down. Reason was lost on these two minions that are trained to be slavishly obedient to your rules and policies. I am sure that if you question these two they will agree that I was polite and courteous throughout our encounter. After several attempts at circumventing their indifference I felt that I should leave before I started to get mad. As a competent, attentive and businesslike hotelier I am sure you are aware of the saturation in your market on any given day. If you harken back to May 19 you will recall that all of the other hotels in New Westminster and as far as Port Coquitlam were completely booked. No matter, I was able to avail myself of a comfortable chair in the admitting lobby of the Royal Columbian Hospital from 4:00PM on Friday until 6:00AM the following morning. Except of course when I had to leave the admitting lobby while the janitors polished the floors. Because the Emergency Room lobby was full I was able to meet some of the interesting local street residents that were outside at 2:30AM. The questionnaire you emailed me “after my stay” to comment on my experience does not have sufficient space to fu

When we checked into the Ramada by Wyndham Coquitlam, the front desk clerk did not tell us that we would have to go outside, through the parking lot to get to the indoor pool. She also did not tell us we would have to go to the front desk to get towels for the pool. We had to ask another guest how to find the pool, we went there, only to have to return to the front desk to get our towels. She should have asked if we were going to use the pool, tell us where it is, and give us the towels as we were registering. We found out from other guests instead. Once we got to the pool, we found that the hotel had rented out the pool to a learn to swim class of a half dozen screeching, screaming 'tweenagers' who splashed constantly. The pool itself had such a hot temperature, it was anything but refreshing and definitely not relaxing with all that noise echoing in the pool room. Our room was on the first floor and the hallway from the front desk of this 'non-smoking hotel' was extremely smokey. I am allergic to smoke and this made it very uncomfortable for me. My daughter suggested that the staff 'outside smoking area' is likely near the clean air intake for the air conditioning system. That needs to be changed! I would not recommend to people to stay at this hotel at all.

Bersih dan bersih, dengan mesin kopi, selipar, dan lain-lain, daftar masuk pada pukul 15:00, ada ruang untuk kami check-in lebih awal pada pukul 10 pagi. Oleh kerana kesukaran mengendalikan bagasi, kami meminta untuk menukar tingkat pertama ketika kami mendaftar masuk. Kami segera menukar bilik. Kakitangan kaunter penerimaan tetamu sangat bertanggungjawab. Hangat dan baik, menginap di sebuah hotel di Kanada untuk pertama kalinya semasa wabak, pengalaman yang sangat baik, terima kasih!

The property is in great condition and very clean, comfortable rooms and nice amenities. What really made the difference though was the staff as everyone we interacted with from housekeeping to front desk to the breakfast room staff were all incredibly helpful and friendly. Great experience!

This is our second year in a row booking at the Element Metrotown Burnaby for our soccer tournaments. Roxanne in group bookings was super helpful and awesome to work with because she helped me organized the accommodations. I had no idea what I was doing. Rafael at the front desk was friendly, helpful and he remembers everything. The location was excellent with many food options, groceries, and a mall. The rooms were spacious and gorgeous with great views. The kitchen with full fridge was very convenient for 4 occupancies. The beds are also very comfortable. We will definitely return to this hotel.