Hotel Guildford dengan Tempat Letak Kereta

This hotel is amazing! The rooms are modern and clean with beautiful mountain views. The staff is friendly and accommodating. Location is perfect with walking distance to mall and lots of restaurants. We will definitely be back!

Vanessa is one of the best friendliest front desk staff always happy,smiling, shes a very good asset of the company,but don't get me wrong every one of them are very good worker,housekeeping as well,they're all very friendly,anything you ask for you'll get it right away, this is the reason I'm always staying here,whenever i shows up they're all happy as well of my presence,they're an extension of my family,especially Vanessa

We had a solid experience at the hotel, having enjoyed the 24 hour gym, consistently friendly service, and large room packed with amenities such as a mini-fridge and a microwave. Thoughtful details like including hand sanitizers and sanitation wipes in the rooms and providing free bottles of water were unexpected and much appreciated. Thank you to the staff for the wonderful experience!

My favourite hotel in Vancouver area! I've stayed at this hotel about 12 times over the last 5 years. I always keep coming back. The location is outstanding. It's easy to get around all areas of greater Vancouver. The community center next door is an excellent facility with a great pool. The bar/restaurant next door is top notch and is handy to go for a bite to eat or a drink. What sets this hotel apart is the great customer service headlined by my man Peter. I stay at around 30-50 hotels a year and the only person I remember is Peter. I'm not alone. I've met people at the hotel or restaurant that know Peter and speak highly of his dedication to his job. His friendly demeanor punctuated by his ”Hey neighbour” whenever you cross paths with him coming in and out are always appreciated. Looking forward to my next stay!

Booked a room at this hotel on a third party website (Hotwire) where the details aren’t disclosed until after the booking. My concern and frustration with this hotel is with regard to their deposit policy. The lady I spoke to at this hotel refused to honour my prepaid reservation because I don’t have a credit card. She showed zero empathy and had the audacity to suggest I check in alongside an individual that has a bank issued credit card. She further stated that “every hotel in Surrey has this policy” - which is false considering I have stayed at numerous neighboring hotels on a sporadic nature over the past few years where a debit card was sufficient. I asked the lady “why” in which she didn’t elaborate on a response. She further told me it’s only her job “to enforce the policy, not create it”. Wow! Quite frankly this is discrimination and a very shameful business practice, especially considering this policy makes no sense whatsoever. If someone is willing to tender a deposit via debit card, it makes no difference whether it’s a credit or debit account. To say that your software can’t process a refund for the deposit is outright nonsense. All things considered, nonsensical policies and dismissive, vile customer service.