Hotel berhampiran Trading Treasures, Guildford

Great location, friendly staff. Met our expectations. Decor is a little dated and old and the hotel restaurant and bar were closed for renovation which is a pity, but the hotel was convenient to walk to food outlets, trains and attractions.

this is a relax space for slowing down life speed. good environment although there is not much facility but the atmosphere is good to rest and reset body. there is a restaurant provides food daily without going far away in good price and quality. comfortable bed inside room and tidy. a coffee machine with free coffee for guests is warmly welcomed. highly recommended and considered will come again with my family.

My room faced the pathway leading to the car park and was very noisy with many people talking outside. Other services were very good, and I hope my room will be better one if I book again.

We stayed a few nights here due to the UniSport Nationals. The hotel was modern, breakfast was decent and cooked to your liking, and the location was perfect for what we were after. Staff were friendly and welcoming, and there are enough amenities even during holidays to keep you looked after.

We had a booked in advance a couple weeks ago and my partner and I arrived at the house a couple of hours after the check-in date. We rang the doorbell and while waiting several minutes outside for someone to let us in we get a call from the house (we were standing outside in the cold I don't know why they wouldn't let us in?) and they told us that due to some hygiene reason we couldn't stay in our room that night. I offered to come in later but they flat out said no to that. It was very inconvenient as it was a late Saturday afternoon and they hadn't even bothered to contact us before we reached the location. The person on the phone was good enough to offer to book another place to stay nearby but it was all done on the phone and was quite confusing and honestly very frustrating. If I hadn't arrived at that time I would have checked-in much later and would have possibly not been able to book anywhere close-by making this a huge inconvenience. This could have been saved if they had just called us earlier.

We had a really good time at the Vines. Our rooms overlooked the vines courtyard which was gorgeous! Kangaroos are the highlights, making their appearance everywhere you go especially early in the morning coming to say “good morning” 🥰. Yes it does need a little bit of work in its maintenance. We did have a few hiccups with housekeeping and relaying your concerns to front desk was not pleasant but it got dealt with in the end. I would not penalise this beautiful place just for these little mishaps which can be solved with better training. The location and the setting is truly breathtaking and my son thoroughly enjoyed himself. My sister flew out from Melbourne for a week to come there. Being in the medical field, it was very serene -the perfect place to charge your batteries! and we all can’t wait to be back.

I have stayed at the hotel over the past 15 years and it has gradually become a little run down here and there but the worst change is the service, nobody has a smile or greets you as a guest, your just another inconvenience for them. I stayed in a ”Deluxe” King room last week and the Bathroom was dirty and the Shower over Bath is a disgrace (see photo). I don't think I'll be staying again until some marked improvements have been made.

河景房，遠遠能看到city，酒店是新裝修，看得出房間設計比較考究，用料都很好，厚重的門，銅質外觀的五金件，日式的茶具餐具，房間雖然不算大但是配備了置物架，空間反而顯得很充裕，服務生和前台都友好貼心，總體不錯，在perth算性價比極高了。 槽點：水槽太小，洗臉要湊在龍頭邊上；走廊是開放式設計，有一晚風特別大，整夜呼呼吹着房門難以入睡；早餐選擇不多而且食物品質有待提高。

Lots of the reviews here, I believe, are reviewing Mercure on Hay (the newer, more upmarket hotel and possibly better of the two although I haven’t seen it), whereas lots of reviews in Mercure Perth on Hay are referring to Mercure on Irwin. I’ve compared the photos and the hotel details and official photos are definitely that way round. SO… this one, Mercure Perth (which is on Irwin St) is the bad one. It’s awful. It’s tired, badly fitted out, dingy and I hope never to stay here again. My room was down a corridor of *****ed (and stained) carpet that made me feel nauseous to look at. The room was ok, the bed comfortable, but more stained carpet, and lots of things didn’t work. Several light bulbs were broken, lots of curtain hooks missing, the room safe didn’t work, the bath had a rusty patch in it. The aircon was too cold for me and I followed the instructions to turn up the temperature but it didn’t warm up. Two phone calls and three hours later, someone attended my room, told me the air con wasn’t adjustable as it’s one temperature for the whole building so the instructions were incorrect. He turned it off (supposedly) and I then spent my stay with no aircon although the room was still cold and not stuffy and the control panel didn’t say ‘off’ so I think the whole thing was just BS and they couldn’t be bothered to deal with it or give me another room. Staff care factor of the attendant was zero, and of the front desk staff, close to zero. I got woken up in the early hours of the morning several times by skip bins being moved around in the laneway outside (very loud chains being dropped in the skip bins and noise reverberation). The next night the fridge started making such a loud noise in the middle of the night that I had to turn it off and use the spare towels to absorb the water as it defrosted. I’m just curious why Mercure keep this one running. Perhaps it’s set at a different price range but it’s not doing their brand any favours with two Mercure hotels so close together, especially with all the reviews mixed up.

Very friendly staff,& best check in I’ve had in a long time at any hotel.very close to everything and easy to get to