Hotel berhampiran Afo Baratza, Guipuzcoa Province

I was emailed a code to get into the property, there was no one on reception to welcome me. I booked in a hurry and my bad, didnt realise this is a digital property, I have never heard of such a thing. I managed to get into the building, found the room numbering system very confusing, the lovely cleaning man who spoke no English assisted me to my room where we discovered my door code would not open the dorm room door. After ten tries he went and got a card and I managed to open at door. It was at this point that an ungodly stench, reminiscent of a football team locker room after a game, hit me in the face. It was absolutely disgusting. There were five sweaty guys in their marinating in each others stench. It was after midnight, I was exhausted, I went to bed. Immediately in the morning I went to the front desk and asked to be moved, there was a bit of mucking about because the lovely girl there was only admin and had to call someone else who had to call me back...the answer was pretty straight - You booked a share room, deal with it. I asked for a refund and was told No. I took breakfast which was extremely basic. I had to return to the room, opened the curtains and the window as wide as it would go to air the room out. I'd say this place isn't bad unless you have an issue, then you are on your own. The facilities are pretty average. They have only one washing machine and dryer for the entire hostel and the bathrooms on my floor, the toilet was half broken and only one out of two showers had a door that locked. It is quite far from the center of town. To top it off, I had twice emailed the hostel to advise I have a disability and require a bottom bunk and to ask if they have a private fridge where I could store my medication. They never responded and my meds need to be in the fridge, I had no choice but to leave them in the very small and hardly sterile or secure, common room fridge. When I retrieved the bag on the last day, more than half my medicine was missing. Very expensive and much needed medicine. I came away with a six month supply, now reduced to six weeks and I can not afford to replace them. Not a happy camper but what can you do ? I left but hey, it is cheap and you might have a better experience.

Situado en el polígono industrial, pero cerca del pueblo. El hotel con buen aspecto. Aparcamiento propio. Servicio de recepción amable y simpático. Las habitaciones grandes junto con el baño. Servicio de habitaciones perfecto. Muy buen bufet desayuno. Dispone de cafetería con terraza, menü y platos del día. Muy recomendable.

Mooi oud hotel. De plek aan de rand van een industrieterrein is wat vreemd, maar wel een mooi park ervoor. De kamer was goed in orde en in stijl ingericht en sanitair was oké. Alles was aanwezig. Je loopt vanuit het hotel zo het stadje in. Wij hebben hier op aanraden van de dame bij de receptie goed gegeten, omdat dit toen niet mogelijk was bij het het restaurant bij het hotel. Wij zijn hier 1 nacht geweest en hebben geen gebruik gemaakt van het ontbijt.

Chambre super. Lit très confortable. Très propre. Salle de bain parfaite. Avantage distributeur de boissons chaudes gratuites . Isolation nickel on n'entend pas le bruit de la route. Seul petit bémol le parking est toujours plein. Pas facile pour se garer.

Amazing experience with friendly staff and outstanding service. The massage and the spa with the lasso were high quality. Location is cool between beach mountain and easy commute to centre of San Sebastián. Would highly recommend to anyone!

The location is good if you have a car, is not close (walking distance) to the city, but at the same time really good location. Service is just fantastic, everyone was nice with us and welling to help if we asked for something. the Snack bar (cafeteria) staff is the best of the best, as well as the housekeeping staff. The only bad thing was the AC, we have no idea if it was ”warm” because the new ordinance or because something else, but unfortunately the hotel's location is so close to a highway, the room was quiet and good, but we try to sleep a little bit cooler, and with the window open was just imposible

We had an excellent stay in this lovely hotel. Spacious rooms, a beautiful view, great food and wine in the restaurant and most of all an extremely warm welcome from our hosts. This was an ideal stop before the ferry in Bilbao the next morning.

¡Estancia fantástica! El hotel la verdad que es genial, habitaciones súper amplias y limpias con un baño enorme (en mi caso fue habitación doble) equipado con toallas, secador y gel/champú líquido para la ducha. La cama era muy cómoda, tanto el colchón como las almohadas, y por la noche había un silencio absoluto (incluso un sábado noche). En cuanto al servicio, excepcional. El personal muy atento al teléfono parecía estancia y te solucionan cualquier duda que puedas tener. RECOMIENDO llamar al hotel cuando se encuentre 4-5 dias previos a la entrada para facilitarles un correo electrónico y que os manden enlace para hacer el check in, ya que este se efectúa de manera virtual y a través de trip.como no te llega el enlace de registro en ningún momento.No hay recepción física, el hotel funciona por códigos y es un sistema súper cómodo. El hotel se encuentra en una zona súper buena, con uno de las mejores tascas de la ciudad a tan solo 4 pasos en la misma acera. Volveré a alojarme sin lugar a dudas cuando vuelva por la zona