Hotel berhampiran Monolito Zorrotzarri, Guipuzcoa Province

Friendly hotel in an absolutely beautiful location. We arrived on bicycle, and they were very accommodating about storing our bikes in the garage. The hotel is a very short walk from Arantzazu monastery and at the base of beautiful hiking trails. Breakfast was not fancy but satisfying. The hotel porch was busy when we arrived on a Sunday afternoon but was quite peaceful once all the day tourists left.

Wow! The hotel was a dream, the room was amazing with the most stunning views across the roof tops of the town towards the misty cloud topped mountains in the distance. The hotel manager Inigo was super lovely, really friendly, helpful and so sociable he made the stay in an already perfect setting 5* I can recommend eating at the hotel one night rather than always venturing out it was really lovely and the birthday cake with candle & the whole restaurant singing to my best friend made his night. The grounds are kept beautifully and as an eco site surrounded by fruit trees, a really lovely place to enjoy a glass of wine ( which the manager Inigo made some excellent suggestions of) and to sit back and just enjoy the breathtaking scenery. All of the hotel staff were lovely without exception ( quite rare). Recommend the drive to Donostia ( San Sebastián) lovely day out, also to Bilbao for the Guggenheim Museum but coming back to this gem nestled in the foot hills is what made it special

We had an excellent stay in this lovely hotel. Spacious rooms, a beautiful view, great food and wine in the restaurant and most of all an extremely warm welcome from our hosts. This was an ideal stop before the ferry in Bilbao the next morning.

I was emailed a code to get into the property, there was no one on reception to welcome me. I booked in a hurry and my bad, didnt realise this is a digital property, I have never heard of such a thing. I managed to get into the building, found the room numbering system very confusing, the lovely cleaning man who spoke no English assisted me to my room where we discovered my door code would not open the dorm room door. After ten tries he went and got a card and I managed to open at door. It was at this point that an ungodly stench, reminiscent of a football team locker room after a game, hit me in the face. It was absolutely disgusting. There were five sweaty guys in their marinating in each others stench. It was after midnight, I was exhausted, I went to bed. Immediately in the morning I went to the front desk and asked to be moved, there was a bit of mucking about because the lovely girl there was only admin and had to call someone else who had to call me back...the answer was pretty straight - You booked a share room, deal with it. I asked for a refund and was told No. I took breakfast which was extremely basic. I had to return to the room, opened the curtains and the window as wide as it would go to air the room out. I'd say this place isn't bad unless you have an issue, then you are on your own. The facilities are pretty average. They have only one washing machine and dryer for the entire hostel and the bathrooms on my floor, the toilet was half broken and only one out of two showers had a door that locked. It is quite far from the center of town. To top it off, I had twice emailed the hostel to advise I have a disability and require a bottom bunk and to ask if they have a private fridge where I could store my medication. They never responded and my meds need to be in the fridge, I had no choice but to leave them in the very small and hardly sterile or secure, common room fridge. When I retrieved the bag on the last day, more than half my medicine was missing. Very expensive and much needed medicine. I came away with a six month supply, now reduced to six weeks and I can not afford to replace them. Not a happy camper but what can you do ? I left but hey, it is cheap and you might have a better experience.

Chambre super. Lit très confortable. Très propre. Salle de bain parfaite. Avantage distributeur de boissons chaudes gratuites . Isolation nickel on n'entend pas le bruit de la route. Seul petit bémol le parking est toujours plein. Pas facile pour se garer.

The location is good if you have a car, is not close (walking distance) to the city, but at the same time really good location. Service is just fantastic, everyone was nice with us and welling to help if we asked for something. the Snack bar (cafeteria) staff is the best of the best, as well as the housekeeping staff. The only bad thing was the AC, we have no idea if it was ”warm” because the new ordinance or because something else, but unfortunately the hotel's location is so close to a highway, the room was quiet and good, but we try to sleep a little bit cooler, and with the window open was just imposible

We had planned to stay at the Parador, but it was fully booked, so we stayed here for 8 nights instead. Despite its four star rating, Hotel Rio Bidasoa was about half the price - so our expectations were not great. The hotel is well located with a convenient car park, and the reception area is welcoming (as were the staff). Buffet breakfast was generally good, and the bedroom was spacious, well equipped and air-conditioned. My primary criticism is that the building is bland and characterless. Internal decor (particularly in the bedrooms) lacks warmth and colour - it feels spartan and utilitarian despite being very clean and well appointed (TV, Nespresso machine, fridge, safe etc). Also - be warned that the laminate flooring seems to amplify and transmit sounds between rooms - you could literally hear a pin drop!. Despite the negatives, this is a good hotel and it offers great value.