Ramee International Surat

The shower doesn’t have the hot water, and also the hair dry need to ask them to get it.

Upon arrival, we discovered bed bugs in our room! Shockingly, staff attempted to address this issue by sweeping the bugs off the bed with a brush! The provided bed linens were filthy, and to top it all off, our room's fridge malfunctioned, causing our food to spoil. We attempted to address these issues, but it resulted in a disruption lasting until 2 am. They offered another room as an upgrade, which did little to alleviate the situation. The manager, Waseem, was dismissive and unhelpful. He refused a refund, despite the severity of the problems. His excuse? We supposedly appeared "happy" the next morning (according to his staff), a claim we vehemently refute. Wasim Ahmed (manager) raised his voice during our interaction, demonstrating a complete lack of professionalism. Instead of offering a refund, his "courtesy" entailed a single free dinner. This insulting offer did not address the constant stress and inconvenience caused by their negligence. Somnath Majumdar also was not helpful at all and did not attempt to solve the issue. Our two rooms, meant to accommodate three guests each, were consistently left with only two towels. This was simply unacceptable, especially with a busy schedule. The only positive note worth mentioning was the staff at breakfast - Vaishali, Mihir and Rani. Ramee International fell woefully short of basic cleanliness standards and provided an abysmal level of customer service. We urge everyone to avoid this establishment. Save yourself the stress and find a hotel that prioritises guest comfort and well-being.

I liked Hotel and all its amenities. Best part is location is in centre of the cuty so you can reach anywhere with 3-5 KMs. Staff was polite and cooperative Food at thier restaurant " Its Mirchi" was so delicious and healthy. Overall experience good and will surely visit this hotel in my next visit

Just returned from a fabulous stay at The ramee international surat Unbelievable facilities, cleanliness standards unrivalled and the most welcoming, helpful and diligent staff. At check inn we were attended by Mr. Ranjan his team Mr Gaurav, Swati , Pawan, Arjun who was very kind to explain every detail about the property. He gave us a detailed tour of the property to make our stay more comfortable. The ramee hotel facilities were endless and there are so many places to eat / things to do in the resort. The hotel staff were all fantastic and we were given outstanding service at all times. Absolutely nothing negative to say about a great 5 star experience - with lots of fun, enjoyment and energy. Will unquestionably return.

Our stay at The ramee international hotel surat met superceded our expectations. Am amazing team working tirelessly to make the whole stay enjoyable from the moment we checked on till we checked out. A special thanks to Mr. Ranjan ,Gaurav, Swati who always greeted our requests with a smile 😃. Kudos to the team!

Staffs are not trained especially front desk manager mr ranjan behaviour was too rude his nature was too bad even no one is their to escort me or carry my luugage but food was average and noone tell me about all the ameneties futherall i dont want to visit again

It was an amazing stay at ramee international hotel Absolutely sublime a nice place for relaxation and the ambiance is so calming and soothing best for a getaway from hectic city life. The check-ins and checkouts were smooth and Hassel free Mr. Taukir and Mr. Gaurav were nice and very helpful gave family like help Thank you so much #913

It was our one night stay at ramee international hotel surat and it was our wonderful experience. Smooth and relaxing stay experience from checkin to checkout thank you specially to Mr.Taukir and Mr.Gaurav for upgrading our room and giving us best stay experience and thanks to all the hotel staff for their services.

Housekeeping is excellent and service are influence Karan is pollite and available at any time Nature smooth and hope that service will be always keep it very hard and smoothly work and every employee of this hotel is very smooth with visitor