Hotel berhampiran Publix Super Market at Colonial Promenade at Craft Farms, Gulf Shores

When we went to check in the told me room wasn’t ready so we decided to go do some things with kids and I called clerk and told them it would be later before we come back and checked in he said that was fine. Well we got back at 11:00 pm and he gave us our room when we went in I couldn’t believe what I saw. Beds were *****ped with all dirty linen laying in floor and on couch . Clean linens laying on counter , garbage cans over flowing with garbage, garbage all over floors and in sinks and table room hadn’t been touched. When we told clerk he said he didn’t have any other rooms the. He said he could do a room with a king bed there was 6 of us then he said he could do a room with 2 queen again there was 6 of us I told him that wasn’t big enough for us that’s why I reserved the room I did. So I asked him could he do two rooms and he said no so my kids were fussy cause they was so tired I told him if he give us sheets we would make beds up and clean room up and he said ok and offered to come help but when I requested a refund cause of what we had to go through they refused and said they will give me a refund of 46.00 but that’s it. Then they start calling me arguing with me telling me they offered to cancel the room with no penalties and I refused and that was a straight up lie. Never again will I stay here and I hope they get better housekeeping and breakfast was horrible they didn’t even have milk for the cereal.

Great stay! We had a room with a kitchenette and two queen beds. The room was spacious, and everything was clean. There was a full sized fridge and a 4-burner stovetop. The beds were so comfy! The room was a little bit older, but everything was functional and served it’s purpose. The property was quiet and family oriented. The only semi-complaint was that the pools were freezing. Obviously, most of that was due to it not being super hot yet, but even the hot tubs weren’t very warm. Unfortunately, we weren’t able to enjoy the indoor pool because that one was like ice. But again, if the weather would’ve been warmer, it probably wouldn’t have been so cold. Would definitely stay here again!

The hotel was amazing and you only had to cross one street to be directly at the beach’s entrance. The breakfast selection was a bit lacking (think cereal, oatmeal, and muffins) but was sufficient enough to fuel the day. The floor of my room was very grainy with sand but that’s to be expected as a beach hotel. Housekeeping was excellent about providing requested sheets, towels and toilet paper in a timely manner. One inconvenience that feels worth mentioning is that their was only one easily accessible plug close to appliances so we could not have the fridge, microwave and tv plugged in at once, however this was not a problem in other trip-goers rooms so perhaps this is just a single room problem. There are a few of outdoor seating spaces that provided a great relaxation spot. The photos below are some of the photos taken of the view from the hotels staircase. The pool was a great escape and a great place to bring kids when the beach is not possible. This hotel was also extremely understanding and accommodating for a child with limited movement ability. If you are not looking for anything too fancy but a decent place to stay while in Gulf Shores, this is definitely a spot that I would recommend.