Hotel Ginowan dengan Gim

The service was absolutely wonderful. We were upgraded to a club room—-and that included access to the beautiful infinity pool on the 14th floor—-absolutely worth any extra that you might have to normally pay when staying there. The club was stocked with delightful little snacks and a decent light dinner. Every room has a view of the ocean. We were on the 13th floor and now I’m convinced 13 is a lucky number. The morning buffet has a fantastic selection of Japanese and western foods—-loved the dragon fruit and the local jimami tofu. The infinity pool on the second floor also includes a dry sauna, a steam room, and ice room (with fake snow coming down) and a hot stone bath. The hot stone bath was lovely and surprisingly comfortable (use a towel for a pillow)—-plus the fake fireplace adds a lovely orange glow to the room.

子どもが*アレルギーがあって、ソフトクリーム食べられるか確認してほしいと伝えると、*入っているのでたべられませんと言われました。後からソフトクリーム機に成分表示されていることに気づいて乳製品のみでしたので再度店員に確認したところ、*入ってますと言われました。*の表示ないのに入っているんですか？もう一度確認お願いしますと言うと*入ってるので食べられませんと。何回も聞いたので店員さんの態度も悪く感じました。しつこいとは思いましたが再度確認してくださいと伝えて、結局*は入っていませんでした。デザート・食事に殆どが*が入っている中で、ソフトクリームが食べられることは*アレルギーの子にとっては大きなことです。*入っていると伝えられた若い女性店員さん、２人からは何の謝罪もありませんでした。たかがソフトクリーム食べれるか食べれないかと思うかもしれませんが、食べられないの一言が本当にがっかりします。アレルギーのない人には乳製品と*の違いがわからなかったかもしれませんが、これをきっかけに把握してほしいです。

Absolutely loved our 5 night stay at Moon Ocean! We were there for a business trip and the location was convenient to the 2 locations we needed to attend. Our room was awesome - plenty of room and loved having a bath and balcony with views. We were on level 3 so view from balcony not as great as from higher up as trees got in the way, but still gorgeous. Air con in both lounge room and bedroom which both worked well. Housekeeping did an immaculate job of servicing the room every day, and each time they left 2 new bottles of water. One odd thing about the rooms - we had a microwave and a single hot plate, but there were no plates, pots, cutlery, utensils, dish washing detergent or tea towels in the room. We didn’t need them and I’m sure you could ring reception for them as they were very helpful, it just seemed odd. The pool & hot tub hours were quite restricted for summer which we found odd. We got the buffet breakfast included with our accommodation for convenience, but breakfast didn’t open until 7am so we found that tricky on days we had early starts. However the day of checkout when we had to leave before 7am to get to the airport we asked reception and they put together a takeaway lunch box for us that we collected at 6:30am on checkout which was amazing and so appreciated! We dined in the restaurant a couple of times for dinner and enjoyed lovely meals. However last orders are taken at 8pm so sometimes that was too early for us and we missed out. All of the staff were super friendly and helpful. Plenty of car parking available if you have a rental car. There is a little supermarket just down and across the road open 24hrs (walking distance) which was very convenient. Another much bigger supermarket in the shopping centre by the main road (again walking distance), open late but not 24 hrs. We would definitely stay there again.