Hotel Dambulla dengan Gim

We stayed here for our honeymoon and couldn’t help but plan our next return before we’d even left. From your first steps onto the property you are met by lush, tranquil water gardens and beautiful wildlife (although don’t let that get to the peacocks heads!) You are greeted with delicious juice, a cold towel, and friendly faces right away. Then you step further into the property and see clay paths as far as the eye could see. The staff is exceptional - Dilanka, our butler, and Saseesh, our restaurant server, went above and beyond to make our stay special. Dilanka planned a dinner by the pool to watch the moon rise and Sasheesh remembered our water and food preferences from night one - not to mention had the friendliest smile we’d ever seen. David does everything he can to make you feel valued as a guest, stopping each night to chat with us even though they are in peak busy season.

Jetwing Yala is a remarkable hotel that seamlessly blends luxury with the breathtaking natural beauty of its surroundings. Nestled in close proximity to Yala National Park in Sri Lanka, the hotel offers an unparalleled wildlife experience, allowing guests to witness majestic creatures like leopards and elephants in their natural habitat. With its modern amenities, impeccable service, and eco-friendly practices, Jetwing Yala stands as a testament to a truly unforgettable and sustainable hospitality experience.

As someone who has visited quite a few places abroad and locally, I have never visited the hotel that was so well thought out from construction and where the owners put a lot of love and care into the creation of the property. That is tremendously let down by the distasteful lack of service and cost cutting by the management company, which in this case is Thilanka. Starting off with the welcome, the security attendant was not bothered and just directed us to another place. No welcome towels or ease of check in. As a local group we were treated as some sort of unwanted vagabonds. Upon check in, out of 6 rooms, 5 were checked in and a single was not. The front office manager Hasintha was rude and just said hotel policy is 2 pm check in. He did not offer any apology, any reason and he didn't make any effort to correct the situation. When we went to the rooms there was no linen, no bath mats, no amenities. We informed the reception and they reverted that the linen was in the laundry so therefore there aren't any towels! We made it a point to inform the GM and to try and rectify the situation. He did get the housekeeping to provide the linen. Along with a few amenities and this was appreciated. However this was followed up with even shoddier service from the hotel staff. The lunch was a cheap cost cutting approach of just a sri lankan lunch, with barely any meats. The same can be said for the breakfast, which was mediocre. The place is very overstaffed, but nobody is actually doing anything or making an actual effort. The management don't seem to be concerned. The 24 hour reception seemed to be closed at 10 30 pm. We were yelling for a staff member and a dishevelled individual came out, we requested for some water and he just informed they had run out of water! We were obviously irate so we started making a fuss, at which point he called the housekeeping department and we suddenly got water. The next day when we asked for toothpaste or a dental kit they informed they don't provide those. However for the foreigners they are provided with all the necessary amenities. I understand if they don't want to stock it, but if you call the reception and ask for a dental kit, it is completely unprofessional to refuse and just state that they don't issue them. The good things are about the property is the maintenance and the landscaping. However the service and food is what really destroys the reputation Its dissapointing because the property looks like it was a great property that is ruined by bad management. Cheap ideas like cutting off the air conditioning in the restaurant and just switching on the fans and opening the windows in the scorching weather is just short term gains, and affecting the future of the property. The construction and fittings have been done with care. However the property staff needs to have a major change in their approach to customer service.

Sundaras Infinity Jungles Resort is an absolute gem nestled in the heart of Dambulla, offering a tranquil escape with breathtaking views of the Dambulla Cave Temple and Sigiriya Rock. The resort perfectly blends modern luxury with nature, providing guests with an unforgettable jungle retreat. The jungle pool overlooking lush greenery is a standout feature, creating a serene ambiance perfect for relaxation. The rooms are spacious, beautifully designed, and equipped with all modern amenities, ensuring a comfortable stay. Guests will love waking up to the soothing sounds of nature and enjoying the stunning sunrise views. The staff at Sundaras Infinity Jungles Resort are exceptionally friendly and attentive, going above and beyond to make each guest’s experience unique. The food is another highlight, with a variety of local and international dishes served fresh, catering to all palates. For those seeking adventure, the resort offers convenient access to nearby attractions like the iconic Dambulla Cave Temple and Sigiriya Rock, making it an ideal base for exploring the region. Whether you’re traveling for relaxation, romance, or adventure, Sundaras Infinity Jungles Resort promises an unforgettable experience. Highly recommended!

The room was clean, spacious, and very comfortable. The food was delicious, with a variety of tasty options. The staff were incredibly friendly, and always ready to help with a smile. The swimming pool was a highlight—clean and well-maintained, surrounded by beautiful nature, creating a peaceful and relaxing atmosphere. It was the perfect place to unwind after a day of exploring. The entire experience was fantastic, and I truly appreciated the warm hospitality. I highly recommend this place to anyone visiting Dambulla for a relaxing and enjoyable stay.

We loved our 3 night stay here. The rooms are equip with all you need and are spacious and comfy. All of the amenities are replaced daily including drinking water. We also made full use of the excellent pool and gym. There is even a hot tub and pool table. The food was also excellent. Particularly our waiter Dulan was so friendly and attentive. Especially with our variety of requests! Thank you Dulan :)

This was the second time I visited Heritance Kandalama and it was better than the last stay especially I would like to mention the Guest Relations Executive Miss. Yoshina for taking care of our family and fulfilling all our needs with all the needed information with her efficient style and making the stay comfortable also big shoutout to the chefs food was beyond amazing and the restaurant staff was very active as well and also the suite was amazing with all the amenities that should be there in a room overall a 10/10 experience and a must visit place in Sri Lanka ♥️

酒店的位置比較偏僻，但裏面像莊園一樣。客房是類似於平層別墅的一張大床加一小床的房間，可以住三個成年人。房間衞生不錯，馬桶旁地漏容易積水。大床的床墊軟硬適中，落地門窗面向園內，景觀一流。雖然沒看到猴子來拍門，但各種鶯啼鳥囀不絕於耳，生態自然環境保護得很好👍早餐品種豐富，不衹是咖喱食物，還有不少培根燕麥類的，還有西瓜木瓜等熱帶水果。比較滿意的一次住宿