Hotel Cape Canaveral dengan Gim

We got stuck at an airpot in Charlotte after 16 hours of delays and multiple missed connections, called ahead to let them know we weren’t going to make it into town to be able to stay. Even though it was a non refundable rate, it is complete bull**** when it is completely out of our control. Between Trip.com and this hotel they completely stuck us for $200+ and probably rented the room anyway since they knew we wouldn’t be there. Sad, because we wanted to stay at this resort. Now we never will. The worst? They told us all we had to do was have trip.com call and they would refund it, then trip.com let us know that they declined…so either trip lord or they did. Either way, both lost customers today!

Hotel neuf, propre, calme on y dort tres bien. chambre spacieuse . A 20 mins du KSC . Et 15 mins de cocoa beach. Tres bien place . Petit dej pratique. Piscine non chauffee. Tres bon resto de poisson ( cher mais tres raffiiné) fat snok a 15 mins ou tiki bar grill à 4 mins en voiture sur le port ( bon marché) .

The accommodations were spacious. Before our cruise we booked a one bedroom. After cruise upgraded to a 2 bedroom. Because I am a reward member. Beautiful. Pool was great. Restaurant so so.. I didn't like to go to bar to order . Then food was brought. Refill on soda was very nice extra. Nothing around we had friends so they drove to dinner. We had no car this trip. So it's limiting. So gift shop. Be nice to have a minimal and a small novelty store for. Last minute souvenirs. I liked it altho our elevator was out near our unit the entire time.

The staff checking in was nice. Very helpful and explained everything about cruise parking and shuttle (they cater to the cruisers very well). The outdoor pool and bar area is one of the nicest at a Hilton outside the resorts. We checked into our room and the TV in the bedroom didnt work. Called down to the front desk 3 times to no answer. Finally went down. They sent someone from maintenance up. He determined the TV was dead. Since he could not replace it they moved us down 2 floors to a different room. We packed up all our stuff and moved. When we got down there the bathtub looked like a crime scene. There was red dried spots all over the bottom of the tub and the covering on the tub floor was peeling off. Called down to the front desk again and let them know. Instead of waiting we walked down. As we came into the lobby we heard ”yeah they are complaining again”. Like having a working TV or a bathtub that didnt look like it was a CSI episode was too much to ask. The maintenance person went up to our room and came back down and immediately went into the back room. He came out a few minutes later and told us that obviously that bathtub should not be used, however, they didnt have another room. So we could stay in the bathtub horror room and then in the morning could go back to the first room and shower. We declined this and just went back to the original room and slept there. The maintenance guy did say that because of the trouble he just talked to the manager and they would comp our room. We stayed with the non-working TV and it was fine. The rub, however, is that the manager never did comp our room. We paid with Hilton points and they where never refunded. I reached out to Hilton, they said I had to call the hotel. Ive called the hotel twice and left messages and never heard back. Shame cause the hotel had potential but with there being two problems in two rooms and no follow-up on promises, not worth the trouble to stay there.

Great location for those focused on kennedy space center or cruise tour. Large rooms with kitchen amenities. Reasonably priced laundry rooms. Adequate sports facilities with gym, swimming pool and basketball hoop. Free EV car charging station although there is only two available. Breakfast was good and what you usually get in residence inn in general. Very quite and comfortable beds Would have been better if there were more ev car charging stations, cleaner and larger swimming pool, but this is to get to 10/10 from 9/10.

Overall this is a great place to stay. We did the stay and park for a cruise we were taking with the terminal across the street. The room was great! Very clean, smelled good, beds were comfortable, bathroom and shower is large. Hallways, food area all great and clean. Only con I have is the staff. One lady in particular. Looks older, glasses, short yellow blonde hair. Rude is an understatement. While in line to check in she was on the phone with a customer and actually said, ”let me just stop you there, I don't need to hear anymore, you've called the wrong place, you need to call .....” then said, ”I already told you that you've not called the right place, I don't need to hear what you are saying”. Then after the phone call she looked at me and said, ”what do you need”. I said, ”well I'd like to check in”. She was not friendly or welcoming at all. I was highly disappointed. Her attitude actually had me commenting to my spouse that maybe I chose the wrong place to stay! Later in the day I came down to purchase something out of the snack/drink area and ask the young man at the desk if I could pay in cash or did I need my card and she interrupted her coworker and said, ”he doesn't take cash but I will so just bring it here”. I remained friendly and thanked her. We had stayed in another area the night before at a Holiday Inn Express and the difference between the two was the Hostess/front desk. This lady should not be behind the counter. She is rude and not friendly at all!

房間乾淨衞生，主要是太方便坐遊輪登船了，這個是距離碼頭最近的酒店，很推薦

因為要坐郵輪所以選這個離碼頭近，還是比較意外，比較新，安靜，空調不吵，床也比較舒服，房間還可以做飯，熱個東西，簡單的可以，但我們就一晚所以也沒用。還不錯，當然，酒店知道有郵輪所以就地起價也是夠可以，2-3000的價格，怎麼説衹能説性價比差點了。

Room was spacious , ambience is good. Location is good. But breakfast has very limited options, i feel need to be improved.