Hotel Tarrant County dengan Gim

Loved being near AT&T Stadium. The hotel is close to Texas Live with several dining and nightlife options available nearby. Free parking at the hotel is included with plenty of spots. Nice restaurant and bar onsite. Will stay here again.

My experience at this hotel was a good one. It's next to the airport and the hotel provides a shuttle service. The staff at the front desk are extremely friendly and helpful. The breakfast was good. The room was clean and spacious. I had a great stay.

#好評#對性價比，鄰近店舖，隔音，房內採光，防治蚊蟲措施，床品舒適度滿意；酒店不错，交通便利，周边也有不少餐饮

The Hotel Southlake needs to pay more attention to detail. When we checked in, we were told that the rooms wouldn’t be made up unless we requested it daily. I said I didn’t want to have to ask daily: I just wanted my room made up every day. So I said I wanted the room made up daily. On the first day, the room was made up. But on the second, it wasn’t, and I didn’t get back until 8PM, so by then, of course, it was too late for them to do anything about it. This is ridiculous: people who stay in hotels want their rooms made up daily, and they should not have to ask for that basic amenity or run the risk that they do ask and have their request forgotten about. The iron in our room had a strange sticky substance on it that I didn’t notice until I had it heated up and was pressing a shirt. I got this weird goop on my shirt, which I had to toss into a laundry bag and not wear. I took the iron to the front desk and told them it had a strange substance on it and that I wanted a new iron to be left in the room. When I returned some hours later, what did I find? The same iron, with most but by no means all of the strange goop cleaned off it. They couldn’t have found another iron, a clean one? I’ll stay somewhere else next time.

Room is huge (suite), comfortable and very very clean. But I do have a few complaints. First, the basic expectations were not met, like at least paper cups in the bathroom for brushing your teeth, now there is ONE paper cup in the coffee machine,... yes one, I will admit, there are to glasses but can't use them for coffee because they'll break. Big dinner table, long cabinet that looks like an old 70's stereo system, the kind where you lift a lid to access turntable etc. Also a decent counter under the TV with more storage under that. Decent desk with a chair, tell my why instead of placing the tiny mini fridge, coffee maker and supply tray on any of these available locations, they go and stick them on the lower cabinet, I'm an older person and having to squat down to make coffee or get things out of the fridge was a hassle. Room service prices are fair I guess but whatever you order, you'll need to pay a $5 fee on top of purchase price and they still ask for an optional tip starting at 18% but you can customize that

Upon check-in I was updated with a completely different room yet charged full price for a room that was far more expensive than just a Standard king size room due to their deluxe king rooms being unavailable for construction or whatever. To offset the price they offered us to free breakfast vouchers but then charge for one breakfast that was never purchased. Upon disputing this because we were to check out a day later instead we chose to check out early due to lack of towels lack of the AC working efficiently lack of anyone at the front desk multiple attempts were made. Then to call to dispute this transaction and get charged correctly for what actually I was provided with as in a room I was told not only do they do the holds for incidentals, which get reimbursed but almost 200 more in charges that were not made is not acceptable. I was being charged pretty much for using a compensation breakfast voucher that should’ve compensated $80-$90 dollar difference in room rates. Which then was charged for using the voucher, omg! The lack of respectful attention to this detail and also finding it OK to provide free breakfasts than charge if a voucher was used to make up a difference that really makes me upset and I’ve read other reviews where this is happened secondly to not be able to fix something as far as the rate goes when you’re advertising a room that is not available but yet you’ve already collected the money no unacceptable and then when called because we weren’t able to check out a day early there was nobody upfront multiple times, yet I was asked did I contact anyone which I did and now still here I am disputing this place is nicely decorated in the lobby, Horrible pillows horrible A/C, horrible customer service and lack of staff available. I will never stay here which is very sad due to the fact I have always in the past well I have people in town regularly for business would I ever put them in a place like this this place deserves below zero and the way the girl at the front desk spoke to me shouldn’t have a job there. Especially when I was there by noon actually prior to that by 10:30am Made multiple attempts to go up to the front desk to get this resolved due to the charge I saw on my card which was far more than just the $50 dollars a day holds, and the room charges at a rate that I literally should NOT been charged for DUE TO THE LACK OF ROOM THEY ADVERTISE ON WEBSITE AND THIRD PARTY WEBSITES. With that being said offering vouchers was a nice gesture but then going and charging for a breakfast when one voucher was used for a cup coffee and some fruit really?! I even returned at 3 o’clock thinking someone would be available and housekeeping was then in the room so let’s see what their engineer comes up with but I recommend no one stays at this place rude employees, and lack of respect

No improvement since last visit. Smoke smell still fills the Lobby from the open-flame cooking of Toro-Toro Restaurant. Great restaurant -- poor location choice. Hotel rooms are long-past due for gut renovations, as the rooms we have had on 2 visits confirm, which will cause us to stay elsewhere in the future. How old, stained, worn & chipped must furniture &/or bathroom fixtures become ”before” being replaced? All the staff were polite, courteous & helpful so no personnel complaints & housekeeping was basically OK. Attached parking garage is convenient since everything you want to do Downtown is within easy walking distance.

Terdapat sarapan ringkas semasa wabak! Perkhidmatan ulang-alik lapangan terbang bagus

My first time at this Courtyard Marriott. The staff couldn’t have been nicer or more professional. Mr. Lyons greeted me with a big smile and polite manner, he couldn’t have been more helpful. I enjoyed seeing that smile everyday he was there. The room was clean and spacious, The bed and pillows were the best! It was so comfy! Best sleep I’ve had in a while. All snuggled in the clean, comfy, cozy bed, with great pillows, the black out curtains closed and AC keeping the room cool in our 105 degree weather. The room had a refrigerator which was nice to have. The cleaning ladies did a great job and were so nice and helpful. I miss Mr Lyons smile and kindness. I would definitely stay again.