Hotel berhampiran Haarlem Railway Station, Haarlem

The hotel was fine but for early flights leaving from the airport, the breakfast isn’t available until 7am. I made the error of booking the room along with breakfast for two which we couldn’t use. The staff presented us a breakfast box with mostly bread and water and only a serving for one instead of two. I asked the staff if the breakfast could be returned and deducted from the payment but they would not comply. The usual buffet breakfast might have been nice and worth the money but the “breakfast box” for 20euros was not.

Super seperti bilik dan disyorkan tinggi di Amsterdam. Hotel ini berhampiran dengan Amsterdam Sloterdijk dengan jarak berjalan kaki kira-kira 5 minit. Walau bagaimanapun ia tidak berdekatan dengan Amsterdam Centraal tetapi ia masih sangat mudah untuk pergi ke Central melalui bas 22 dan kereta api antara bandar. Bilik ini sangat besar dengan kemudahan dapur yang lengkap, peti sejuk dan mesin basuh pinggan mangkuk. Katil sangat selesa dengan tilam saiz raja dan kami tidur dengan lena setiap malam semasa penginapan kami. Hotel ini sentiasa menginap di wangian bau yang harum dan kami sangat menyukainya dan pasti akan mengesyorkan kepada orang lain dan akan kembali untuk menginap.

這次來荷蘭之前選了很久的酒店，阿姆斯特丹的酒店真是貴啊！比歐洲其他城市都貴好多…最後還是咬咬牙定了洲際，住了八天。真的很不錯，離地鐵站很近，走路半站地有一個很大的超市可以補給。去幾個重要景點的有軌電車在門口也都有站。一定要訂運河景觀房，雖然貴一點，但是窗外的景色真是太棒了！前台的小姐姐非常熱情，還送了地圖，仔細拿着地圖幫我講了主要的景點。

I’m surprise that for this hotel service and courtesy of staff is better than their 3* hotek in London The front desk staff were really helpful & friendly . We arrived late at night without dinner and the front desk share the apps for food delivery which we ordered pizza at 11pm . Location is good . Enjoy the view while walking to city central . Rooms is really clean & bigger than holiday inn. Simple healthy breakfast with nice environment . Completely satisfied with the service of this hotel . Highly recommended

I couldn't be more pleased with this hostel! I highly recommend it. The hostel, including bathrooms and showers, was very clean. The beds were super cozy and comfortable and offered some privacy. Staff was super sweet and helpful. Bonus points that the lobby always smelled like toast or freshly baked cookies! Also, the bike rental service was fantastic. One suggestion for improvement is that it would have been nice to have some wall hangers in the room. Since there were none, people resorted to hanging stuff from the bed ladders or just putting it on the floor.

Great location situated beside the train&bus station, with a short walk to Voorburg town

Minibar leer, das übliche Wasser ( als Diamant Member ) nicht auf dem Zimmer Bei der Nachfrage am nächsten Morgen bekam ich die Antwort das es Wasser nur am Anreisetag gibt Die Minibar kann nicht gefüllt werden, weil dafür das Personal fehlt, so die Erklärung des Duty Managers am heutigen Morgen! Die Rezeptionistin war zudem sehr arrogant Ich denke es ist in der Verantwortung des Hotels, dafür sorge zu tragen das bei der Anreise alles stimmt , in unserem Zimmer war jedenfalls nichts Meine Frage warum man eigentlich kein Willkommens Geschenkt gibt, wurde damit beantwortet, das man zu viele Diamant Member hat und dies nur bei Gästen macht die mehr als 5 Tage bleiben Wir hatten ein Upgrade bekommen, aber nur in ein Zimmer mit Blick zum Innenhof obwohl alle Zimmerkategorien frei waren Begründung….. zu viele Diamant Member Ich denke Hilton versteht den Begriff Honors selbst nicht mehr Beschämend finde ich aber, dass nach meiner Beschwerde bei Duty Manager, noch nicht einmal eine einfache Entschuldigung von Seiten des der Hotel Leitung kam Offensichtlich hat das Hotel es nicht nötig Ich für meinen Teil werde das Hotel nicht mehr besuchen und kann es auch nicht weiter empfehlen The price for the room had been more then 300 Euro ! Of course without parking ( 30 Euros ) No more comments

Absolutely fantastic hotel about a 10/15 minute walk from The Hague Central Station, paid a bit extra for room with a Parliament View and it was worth it to be looking out overlooking the lake and old Binnenhof buildings! Spotlessly clean throughout the hotel and for the entire stay. Room was large with a very comfortable bed and extra couch. There was a (practically) full kitchen in the room too - with all the glasses, cups, plates, bowls, etc you might need - but we didnt really need to use it as we mostly ate out. Very good wi-fi in the room and a decent selection of English TV channels too. The continental breakfast was delicious and they changed the selection each day, it was nice that you could eat your food in the main hall or in some of the period side rooms. Very close to the historic city centre and plenty of places to eat near by. Would highly recommend.

This modern hotel has a split personality. Some elements rate 5 star some 0 or minus. My wife and I stayed for three nights in their only disabled access room in June, it costs about 200 euros per night excluding breakfast. We were delayed arriving so didn't check in until around 2300. Check in staff were very good and we went up to our room. It had been made up (maybe?) but not cleaned! Excretia in the toilet bowl, bits of second hand toothpaste in the sink (which was blocked up). Complained to the night porter who came up to the room just after midnight as was genuinely embarrassed. But, the hotel was full and this was the only accessable room in the hotel! The room was given a quick clean to get us through the night. The following morning met by the very good manager who again apologised cancelled the nights charge from the bill (we paid in advanced) and said he would rectify the situation. He (Jimmy) was ashamed and seemed quite frankly shocked. We went out for the day and came back to a very clean room. On our 2nd and final full day the room was not made up at all, beds not made, no towels no toilet roll coffee etc. Again complained to the two very nice young women on reception who were very nice and very apologetic. It was our last night and were given a free (and very good breakfast). Serving manager and staff could not have been more helpful. So, great location, really great staff, great breakfast, awful, awful housekeeping (apparently sub contracted out). Should you stay in the Mercure Den Hague? You choose! Incidently, I said I was going to put a review out and Jimmy the manager said ” You must be truthful”.

When we arrived the reception was empty. There was not even a welcome drink in the room. The cleanliness of the hotel in general and the room in particular left a lot to be desired. Nothing you would expect from a 5 star hotel.The room was horribly decorated. The rug under the bed was completely crooked, and a wooden lamp that almost pierced my eyes twice. Over the bed there was a button that said do not disturb with a night light so bright it was impossible to sleep well. The bedroom furniture was old and chipped.The bathtub had one of the faucets broken.The hotstone massage was one of the worst ever. Impossible to relax when the masseuse tries to make conversation and makes so much noise with the stones that it is impossible to relax even 1 min. The pool was okay. The rest of the SPA we did not try.We booked dinner at reception but when we arrived at the restaurant there was no reservation. The rest was across the street from the hotel, very uncomfortable having to go out to dinner in another building, especially on a cold and rainy day. But the worst was yet to come. We asked if it would be possible to make a bowl of rice or pasta for our 3 year old daughter but they refused. What restaurant, much more than 5 stars, refuses to make a simple rice for a child? Neither the poorest restaurant nor a 3 star hotel. Then we ordered fondue for two. When the waitress brought us the food came a plate with 5 small pieces of grilled meat and a tiny bowl of fries. When we said that it was not what we had ordered, but the fondue, they told us that the restaurant no longer made fondue. But then why was it on the menu? Why didn't the employee who served us the first time inform us that there was no fondue? As the dish that came was very little food for 2 adults and 1 child, we ordered another steak. Waiting another 30 min. When the waitress came with the plate, she dumped the fries all over the floor. We had to wait a little longer for the fries.The steak was good but for 30€ you expected a little more than 5 tiny strips of meat and a small bowl of pre-fried supermarket potatoes. Needless to say, our 3 year old daughter ate very poorly.Definitely untrained and very unfriendly staff.Breakfast was mediocre for a 5 star hotel. Breakfast at the level of a 2 star pension. 5 star hotel has absolutely nothing. At most 3 stars and already very forced. In the end they wanted to charge us 15€ for the car park when the reservation we made on booking.com said that the car park was free. As we complained about the bad service they did, they decided to withdraw the 15€ from the final bill and the two tonic waters we drank for dinner. Hotel not recommendable at all.