Hotel Chalet Mirabell

We stayed in the new suite the spirit of Meran. not only the reception and customer service was amazing before the travel, but also during our stay. it was s. Valentin weekend so I organised some flowers and wine. the staff was very understanding and super organised. they were always in contact with me for any questions or doubts. the room was so amazing we didn't want to leave and we were able to have breakfast in the room with only 20 minutes of notice (during the same morning). We travelled with a small dog and all the staff was amazing, very nice and very polite with any request or question we had. the food was also amazing, with a half board. we were impressed with the quality and quantity of the food and the wine selection. the SPA area is huge and very quiet. 2 outdoor swimming pools with the indoor entrance, saunas and a lot of relaxing areas. one small thing is that for the sap is a bit limited given the size of the structure but well designed.

Amazing hospitality and all staff super friendly. Great outdoor area and super relaxing place. I love the buffet and a la cart at dinner. Don’t miss this unique place you feel like home far away from home. A place to come back every moment. Thank you all

As a family with a 3 year old we had a fantastic time. The location was beautiful, spa and gym facilities exceptional and the service very good especially from Simon our waiter. Food was of a high quality and the kids club made our little boy feel very welcome. The kids club staff spoke good English which we have found rare for this area. The kids pool and slides were great for toddlers and the main pools beautiful and never busy. We did the llama walk which was fun and bike were also provided although recommend paying extra for the e bike which was great. We didn’t have a car but the bus goes up and down the mountain every 30 ish mins, stopping directly outside. However a car would be better in this area. The Sun Chalet room was to a high spec and beautifully presented with a great double bed hidden away behind doors for our toddler - would comfortably sleep two children and makes the room more private for the adults but also fun for the kids. The only reason for this not being 5 stars was that in July, our room was excessively warm and there was no aircon. On asking we managed to get hold of a fan, but despite leaving the windows and doors open it took a couple of days for the room to cool down, and even then was too warm for us. Only other watch out is there are lots of natural wasps/flies. Usually you don’t notice but having been stung twice accidentally standing on them - I’d recommend always wearing shoes around pools/garden. Overall a great stay in a stunning location with excellent facilities and would recommend to families and couples.

Back in 2020 we had amazing time here at Mirabell and decided to come back, however this will be the last time. The hotel spa is huge and really nice, some of the rooms are great, however some are super dark and inefficient ( if you like day light avoid Sonnen Chalet - it’s absolutely dark!) We booked spontaneously for 3 nights and from the beginning we said we wish to stay for 4, sadly there was no room available. Luckily on our way to Mirabell I received an offer via email to extend which I confirmed via phone immediately. Great! After arriving I wanted to check all the details rooms etc, however I’ve been told that the offer I received was not really an offer but “an option” as another client wanted to take 2 days to confirm if they will take the room? Even though I confirmed that we take the room confirmation was not possible because apparently they waited for someone with higher priority to confirm. Very nice way to treat your guests. The weather is quite nice so we decided to take breakfast outside - tables are prepared but there was no service outside for us - no one asks for coffee or even bring cutlery, however if another table decided to come then eventually someone passes to ask “all good with you?” Yeah all good, thanks for checking on us after an hour! Same applies for the pool - there is no way to order something at the pool, you have to go one floor up and pick up your drinks/food for down. Same as well for the terrace full of people around noon - no service available at all. If you want something you have to go inside and kindly ask if possible someone to give you whatever. Another ridiculous thing that happened - the turn down service. We travel with the dog quite often and we never had any issues with room cleaning or turn down service. On our first evening I put the sign for turn down service and left the room with the dog for like 2 hours. When I came back the room was still not ready, so I left the dog in the room. After 3 hours we came back and guess what - the room was still not cleaned. When I asked the reception why no one could tell. After some internal investigation the reception realized that they can’t clean the room if the dog is inside. Ok, I understand that, but why no one said that? All I’ve been told is that the dog costs extra 35 euro per night but no one thought of telling me that for 35 euros extra I will just receive less service! Disappointing. Ok, no turn down service but I needed new towels which reception promised immediately. 30 mins later I called and asked them to leave the towels because I already wanted to sleep. Real 5 stars… The day after I asked to speak with the management who basically told me that’s all normal, no service outside before 1st May even though the hotel is fully fully booked, he told me all my comments are basically invalid and was quite rude. Nice! So in the last minute the hotel got cancellation and suddenly there was available room for us, however we needed to move.

I visited before Christmas with my husband and 10 year old son and can’t wait to return. We absolutely loved the hotel, everything was 10 out of 10, the rooms, the service, the food, everything. We especially loved the fact that it was a family run hotel, we have already started recomending it to our friends and family!

(Photos only)