Hotel Perniagaan Terbaik di The Hague

I love Novotel as a chain, and have stayed at this hotel before and was quite happy. This time I felt things were a little off and I wasn't as satisfied. I seem to recall getting a free bottle of water in the room, which it appears is not included anymore. No more individual shower gels and soaps, but now big pumps of soap, which is OK if you have the complete set of them. Yes, it's more environmentally friendly but it's also a sign of cost-cutting. Breakfast was more or less the same -- good choice and quality -- except on a busy weekend they seemed totally overwhelmed and people had to queue to get a table. On a quieter morning, I noticed a sign stating one can request omelettes and poached eggs from the kitchen, so I did, and this dish never materialized, which was a little awkward. The fresh orange juice machine is awful: constant noise and queues of people taking ages to each make one glass of juice, as it requires that the user slice the orange and then ram each half, one at a time, into the machine, yielding a tiny amount of juice. Repeat for 6 or 7 oranges to get a glass... It would be funny to watch as slapstick if it weren't so annoying to listen to. On the positive side, the rooms are still attractive, comfortable, and quiet.

This is an older hotel and the upkeep hasn’t been up to standards. The security chain on our door was missing, and the shower head in the bathroom was not appropriate for the shower stall, which has a half wall of glass separating it from the rest of the bathroom, with the other half open. Instead of directing the water straight down (rainfall style) the non-adjustable shower head spreads the water pattern out, which sprays water out of the shower stall into the other half of the bathroom. We had to use the flexible shower wand to keep from making a mess in the bathroom. Breakfast was good, but very crowded on Saturdays. We booked the room with dinner included, but there seemed to have been communication or procedural problems between the front desk staff (which were very nice, but the way) and the restaurant staff (also very nice) on how to use the coupons. We’re issued a multiday coupon, which the restaurant staff insisted they had to take from us on the first day for proof of service, so we had to go back and asked for individual coupons for each day. The location was a little far from center of town, so walking there takes 30-45 minutes. It’s close to parks though, so good if you like nature. In conclusion, it’s an okay place to stay, but not someplace to rave about.

I was staying 5 nights. I had originally booked for 3 but wrote to reception back in November I wanted to extend the stay to 5 nights. I did ask should I just make a new reservation and they said no, it was recorded. This was confirmed as was the new price. When I arrived at reception, they had no record of my 5 night stay and I had to find the email to confirm both the extension and the remaining nights to pay. The person was lovely and sorted it out, but I felt a bit strange about it. Then after the 3rd night I received an automatic check out message so I checked with reception and they thought I was checking out and I had to go through the whole thing again. I had already paid so I explained that too. Anyway perhaps a note could have been added or something on the system. The location was perfect. I felt safe walking around at night and it was very convenient for the Amare centre. The bed was very comfortable and the shower was hot and the shower was a good size. I liked they had some BBC channels. I think on day 4, the wifi was down. This is not reception’s fault but it was out for probably 30 hours. This seems quite odd in a major hotel for it to be out for so long. Unfortunate but it was fixed eventually. Staff were nice. Lifts worked well.