Hotel berhampiran Jinniuling Park, Haikou

The breakfast variety is very comprehensive and tasty, definitely matching a 5-star hotel standard! There is a great mix of international, Chinese, and local Hainan cuisine. We loved the small bowls of Hainan noodles, which they rotate daily; I enjoyed a different type of noodle on both days. Since I did not have a Chinese phone number, I faced some problems paying a special promotional breakfast price for one of my children. Ms Lisa Wang kindly helped me resolve it. She was there on both days and remembered my payment issue from the previous day! This hotel is perfectly suited for families with young children. Our kids loved the amenities so much and there was plenty to do, meaning they were never bored. We went to the outdoor water playground every day. On Level 2, there is an indoor playground for kids, a mini obstacle course, and four VR arcade machines—the kids had so much fun! Ms Jiang Yulu and Ms Alice Tang were on duty there, and they were incredibly patient with the children. They even kindly allowed my kids to play multiple VR game rounds because my little boy was crying after playing one fewer round than his sister. At the basement level, the kids could visit the gym, the indoor swimming pool, a mini indoor water playground, and play table tennis or Chinese chess. On our last day, knowing that we were checking out, Ms Lisa immediately arranged pick up for our luggage from the room so that we could head straight to the airport right after breakfast. It was a wonderful stay at an excellent hotel with super friendly frontline staff—from the cleaning ladies to the housekeeping team. All of them greeted us with a smile. The housekeeping lady on the 15th floor (during my two night stay) constantly checked in with us whenever she saw us in the corridor to ask when it would be convenient to make up our room. We had to keep changing the time with her because the kids were having so much fun with the hotel's family-friendly facilities! Every night, we came back to an immaculately cleaned room, along with a complimentary night-time dessert for two people.

Booked 3 rooms with family and a 10mths old infant. - Great service by reception staff: offered welcome drink and patient to answer our queries and accommodated our request for rooms to be same floor or near each other - Spacious, clean and quiet room which offered full set of basic toiletries along with four complimentary bottles of water and some biscuits. Would be good to offer coffee sachets. - Appreciated the comfortable cot setup for 1 of the room. - Location: not the most ideal as might not be easy to locate for some drivers, 12-15mins drive away from Qilou Old Street.

We had a wonderful stay at Novotel Haikou West Coast. The room was very clean and comfortable, and the facilities were well maintained. The location is peaceful yet convenient, and the staff were friendly and attentive throughout our stay. Overall, a great choice for families looking for a relaxing and enjoyable stay.

Not for fussy traveller. The room is as per description and room size is decent. The best is the Japanese style heated toilet bowl. You can lullaby yourself to sleep since is a hanging bed. Location is great as is near the old street and night market.

Hotel is standard and breakfast is kfc breakfast. Hotel location is great and convenient to arcade street. Too bad we have to cancel the rest of our booking due to change of plan. Thank you for your kind understanding.

We had an incredible stay here for my 30th birthday. They decorated the room for me and sent a cake to our room which was a lovely touch. The rooms are stunning, the staff are so lovely and helpful and the view was amazing. We also loved the hotsprings and waterpark area. We had dinner at the BBQ buffet which was great value and lovely food. We can't wait to stay here again soon!

We had a fantastic 4-night stay at this beautiful new hotel in Haikou. The property is modern, well-maintained, and offers excellent facilities that made our family vacation very enjoyable. What truly made our stay memorable was the exceptional service from Brandon. As it was our family's first time visiting Haikou, Brandon went above and beyond to provide us with valuable local recommendations, helpful travel tips, and advice on places to visit and dine. His knowledge, patience, and genuine willingness to help made navigating the city much easier and enhanced our overall experience. The warm hospitality and personalized service we received made us feel truly welcomed throughout our stay. We would like to extend our sincere thanks to Brandon for making our first trip to Haikou such a wonderful one. Highly recommended, and we would definitely stay here again on our next visit to Haikou!

Hotel was good value for money and located around lots of malls and cafes which was great. Maybe a little outdated and not as clean as I would have hoped but it was a nice stay nevertheless. Highly recommend the breakfast if getting there early too!

Good location. Very attentive and supportive staff. Overall a good an relaxing stay. They do pay attention to small details (the carpets in the elevator get changed three times a day (with Good morning, good afternoon and good evening written on them) The quality of food can improve at the breeze restaurant. The breakfast is underwhelming. And the BBQ for the buffet dinner is well below par. Jade restaurant offers really good dishes and the lounge bar offers decent cocktails.

Hotel has 6 floors with 1 lift. Average size room. Big windows, Queen bed with 2 pillows, 2 bedside tables. 1 round table with chair. Std amenities with paper cups. Laundry has 1 washer and 1 dryer. Separate bath/toilet, bath, face towels. Floor towel mat. Small area but OK. Water flow out and wet toilet area although separated. No rain shower. Big slippers. Adequate hangers and hooks. Power sockets not well placed. Good location opposite People's Park. Buses to everywhere including railway station and airport. Plenty of food stalls, restaurants, convenience stores, shopping malls nearby. Very popular hotel. Breakfast simple but good.