Tenseien

Ini BUKAN pengalaman yang baik. Bilik tatami tradisional kecil dan sempit terutamanya dengan katil futon yang terbentang. Tiada tempat untuk meletakkan bagasi kami kerana terdapat meja besar di tengah yang menjadikan susun aturnya sangat tidak praktikal. Bufet makan malam tidak sedap, makanan terburuk sepanjang perjalanan kami. Makanannya tidak panas, malah dulang makanan yang baru diisi semula hampir tidak panas (keselamatan makanan diragui). Sashimi tidak segar, sup miso suam-suam kuku. Kami sebenarnya jatuh sakit kerana makan di sini, saya muntah kira-kira 2 jam selepas makan. Kami tidak mahu mengambil risiko untuk bersarapan dan memilih untuk makan di stesen kereta api. Kemudahan onsen baik-baik saja, tiada yang luar biasa. Suasana dan pemandangan sekitarnya menyenangkan. Ini adalah penginapan Onsen/Ryokan terburuk kami sepanjang 28 hari kami di Jepun, saya tidak akan terlepas hotel ini.

Our experience staying in Hakone was perfect! We stayed at the Tensein in Hakone-Yumoto, an easy location to take the bus, car or train to some popular tourist attractions in the area. The check in itself was rather slow but the staff do their best to speak good English and discuss every detail about your stay with you. The room had everything we needed, the shampoo and conditioners provided was wonderful and there was a variety of products to use. On check in, the private onsen was given at 50% discount at 1,100 Japanese yen per use, we got 2 vouchers so used it 2 times (as we have tattoos we could not go into the public onsen). On check in you have to collect your towel and your choice of Yukata (traditional Japanese robe) which you’re welcomed and encouraged to wear around the hotel and gardens. The hotel is strictly no shoes, so upon arrival you leave your shoes in a locked box and keep the key. If you wish to walk around the beautiful gardens, there are slider type shoes available to slip on, as well as umbrellas to use if it’s raining. Outside they have a onsen for your feet to enjoy with a drink. All of the food and drink (apart from breakfast which was included) was put on our bill at the end. There was a wide selection of drinks, nibbles and food available for dinner and lunches at the dining room and there was a large buffet dining room for buffet breakfast and dinner (if you booked it). The hotel is just a short 10 minute walk to the town and 15 minute walk to the Hakone-Yumoto station. Visiting Mt Fuji is easy, with a bus ‘H’ running from stand 2 opposite the Hakone -Yumoto station. Get off at ‘Motohakone’. From there, you can take another bus and a train to get you to another town ‘Gora’ and surrounding attractions to enjoy.

We only stayed for one night.  This hotel is also used as a 1-day onsen for public so it was quite busy with a lot of people in the public areas and at the onsens.  The room was slightly smaller than expected.  The buffet breakfast and dinner were ok but nothing spectacular.  The area outside the hotel was very picturesque though, and it's only a 10-15 min walk to the nearest station and you will pass all the souvenir shops and little eateries on the way so it's quite nice. 

Absolutely gorgeous

The onsen is good! Buffet food with many varieties. There is a comic library. Interesting!

The service is nice. Hotline provide on time supporting

Awesome relaxing experience. The location is picturesque (like an anime). Everything was clean and nice. Private bath was awesome. Garden at the back is awesome. Can book massages. Our room had private washroom and heating. Food was just okay.

Absolutely love this place! The staff are very friendly, and the onsen is clean and well-maintained. There are 3 outdoor pools and 2 indoor pools, along with a steam room and sauna, which make for a relaxing experience. The facility is open for both day trips and overnight stays, but staying overnight is much better for a more chill and leisurely time. There’s a massage chair available, but it requires payment. Breakfast is also delicious and definitely worth it. The only downside is the location—it’s not very convenient and requires some walking. If you’re traveling light, it’s manageable. They do have a payable shuttle bus, but the timing isn’t great. Walking can be pleasant if the weather’s nice, or you can opt for a taxi. Overall, I’ll definitely book this place again for the relaxing atmosphere!

The rooms matched the description. Yukatas were available on every floor. The reception staff were helpful. The onsens met our expectations. However, I had significant difficulties with communication – the staff did not speak English and had very limited understanding of it. I had to rely mostly on a translator app, but even then there were some misunderstandings. The food was nothing special – just typical hotel fare. Unfortunately, during dinner, my wife ate sushi and suffered from severe food poisoning. I also ate the sushi but had no issues.