Royal Halong Hotel

I have to say that I was very disappointed with my stay at the ‘five-star’ Royal Halong. We stayed at the ‘deluxe’ villas. Let’s first talk about the state of the property. It isn’t good. There was mould on some of the walls. The buildings looked degraded like they hadn’t been cared for for many years. Definitely far away from their peak. The staff were lacking. Computer says no was the mentality of most. English is also very limited. Though some, like the cleaners, we’re friendlier. Little things like being told we weren’t allowed clean towels. Even exchanging our old ones. Guests are only allowed one each per day. This is a ‘five-star’ hotel remember. I’ve had clean towels given with pleasure at two star hotels. Though the worst thing was that the advert is basically a lie. Those staying in the villas don’t have access to most of the facilities. We couldn’t use the spa, indoor pool, gym etc etc. This wasn’t stated at all until we checked in. We were very disappointed by this. There were however some good things. The breakfast buffet was decent. The location is quite good. The grounds are nice. The outdoor pool is quite big and suitable for swimming (if not quite as clean as we would have liked). Definitely the worst hotel of our stay in Vietnam. You could do worse, but you could do a lot better.

Good location. Friendly staff. Big room and clean. Great pool

하롱베이가 보이는 전망 좋은 호텔입니다. 5성급 호텔이며, ***가 같이 있습니다. 3층의 실내수영장, 헬스장 이용하기도 아주 좋습니다. 도심가에서 조금 떨어져 있지만 걷기 용이한 거리 입니다. 호텔. 규모도 상당히 큽니다.

越南第一站，非常好，首先前台小哥（信），中文交流順暢，人很好很熱心！第二，酒店禁煙對於帶孩子出遊或者不喜歡煙味的小姐姐們很友好。第三，酒店內部設施設定合理，配套設施都有中文提示！房間佈局舒服！下次還會考慮皇家下龍飯店！

출장겸 여행을 왔는데, 복잡한 호텔보다는 한적한 빌라여서 너무 좋았습니다. 다음에도 로얄 하롱을 예약한다면 꼭 빌라를 추천드리고 싶어요. 다만, 1층이라 창문 밖을 볼 수 없고, 쉽게 창문을 열어놓을 수 없어서 조금은 아쉬웠습니다. 하지만 다른 모든 부분은 만족합니다.

服務很好，員工親切，早餐不錯，住別墅房CP值高. 離夜市及主題公園沒有很遠，走路可到，唯一的缺點是沒有化妝台.