244natashah
13 Julai 2024
Where shall l start? Should you visit this resort, take time to look around. Not everything was explained. The hotel building itself needs an upgrade. An injection of money is needed for the upkeep of the building and its fixtures and fittings. Example: chipped floor tiles, carpet needs replacing or at least washing, light fittings broken or hanging off the walls, light sensors not work, parts of building need cleaning and painting properly...... Wifi is more miss than hit. You may find some staff are happy to help, attentive to your needs, and know how to interactive and serve, and some are obviously not. I found a couple of bar staff ignored myself and my husband on sepate occasions although we were next in line to be served and served people behind us intead. An older bald head barman was clearly bias in his ways. I raised this with what seemed to be the bar manger or supervisor who tried to squash my complaint by saying 'maybe l didn't smile enough'. This was a very rude and ignorant response. Got a half hearted apology and said he had 'sorted it out' with the bar man. The food is repetitive but lots of variety. Loved the fresh fruits and salads. Thank you to the waiter who works breakfast and lunch in the second service station nearest the entrance to the food hall. Very quick efficient and always polite and tops up your glass. Maid service was vey good, thank you Marion. The entertainment team worked hard to keep visitors happy and entertained. If you expect alcohol, it is limited. The severing cups are also small, like children beaker cups. I suggest bringing a water bottle. I would not rate this hotel 4 star, however, l dont know what criteria makes a 4 star hotel in Tunisia.
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