Hotel Hancock County dengan Spa

In January I rented 2 rooms for this past weekend off of trip.com as a nonrefundable booking so I paid for rooms at time of booking and money was immediately charged to my account. Got to hotel for check in, Sherri(sorry if spelling wrong) asked if I wanted to use card on file and I explained I already paid. She said it was a hold for Incidentals so I said ok. She said the computer wouldn't let her use that credit card so I scanned a different one. I then checked my credit card app to see how much hold for incidentals was and it showed being charged for both rooms for a higher price than what I paid. I asked her about it and she said the second room was unable to charge the original card so it charged to that credit card. I first explained it was all pre paid and showed her where it came out of my account in January and on top of that it also didn't make sense that the hotel amount was higher than what I booked at on trip.com which I also pulled up and showed her. She said that my my fault for ”using a 3rd party” because they cannot guarantee rates booked through them. She said I would have to contact them and I asked if she was saying trip.com was a scam and she said it was possible (even though trip.com is a well known booking site and I've never had a issue before). I explained I only thought the hold was for incidentals as she mentioned and was not expecting almost $300 more to be charged and she said there was nothing that could be done as her manager was not in until Monday and the assistant manager had recently quit and they were not allowed to contact their manager on her days off for any reason. I asked multiple times for her to contact her manager since this was a signifant problem as I had not expected a extra charge for the weekend and because I was from out of state it concerned me no one in charge would be available for another 3 days and by then I woukd be gone. She continued saying she was absolutely not allowed to contact her supervisor under any circumstances. Another coworker with her agreed with her. I will say neither employee was rude, but it is ridiculous there is no one they could call to get help. They said corporate would not be able to be of assistance then either and only thier manager who was not available until Monday and they were not allowed to contact on her days off. Other than that (and the fridge not getting cold until the last day).... the hotel,pool, and breakfast were all very nice. Show less

Terletak di Weirton, Holiday Inn Weirton - Steubenville Area, an IHG Hotel berada di kawasan perniagaan, dalam lingkungan 15 minit memandu dari Franciscan University of Steubenville dan Astaka KeyBank. Hotel golf ini berada 2.3 km dari Weirton Medical Center - Main Hospital dan 4.6 km dari Pusat Komuniti Millsop.Pastikan anda menikmati kemudahan rekreasi yang disediakan, termasuk pusat kecergasan dan kolam renang terbuka bermusim. Kemudahan tambahan di hotel ini termasuklah akses Internet wayarles percuma, perkhidmatan rencam dan perkhidmatan perkahwinan.Puaskan selera anda dengan masakan Itali di Undo's Italian Restaurant, sebuah restoran yang menampilkan bar/ruang istirahat dan pemandangan kolam renang. Sarapan penuh disediakan pada setiap hari dengan dikenakan bayaran.Kemudahan yang ditampilkan adalah termasuk pusat perniagaan 24 jam, daftar keluar ekspres dan surat khabar percuma di lobi. Kemudahan acara di hotel ini terdiri daripada pusat persidangan dan 4 bilik mesyuarat. Tempat letak kenderaan sendiri percuma terdapat di tapak hartanah.Selesakan diri anda di salah satu daripada 120 bilik tamu yang menampilkan peti sejuk dan ketuhar gelombang mikro. Katil tilam berlapik anda disediakan dengan peralatan tempat tidur premium. Televisyen LCD dengan program kabel menawarkan anda hiburan, sedangkan akses Internet wayarles percuma membolehkan anda sentiasa berhubung. Bilik mandi persendirian dengan gabungan pancuran/tab mandi menampilkan kelengkapan dandanan diri berjenama dan pengering rambut.

Dengan penginapan di Comfort Inn, anda akan berada betul-betul di tengah Weirton, dalam lingkungan 15 minit memandu dari Astaka KeyBank dan Weirton Medical Center - Main Hospital. Hotel ini berada 4.6 km dari Pusat Komuniti Millsop dan 7.9 km dari Ohio River.Gunakan kemudahan sesuai yang disediakan seperti akses Internet wayarles percuma, televisyen di ruang bersama dan dewan bankuet.Sarapan segera percuma disajikan pada setiap hari.Kemudahan yang ditampilkan adalah termasuk akses Internet (berwayar) kelajuan tinggi percuma, pusat perniagaan dan daftar keluar ekspres. Tempat letak kenderaan sendiri percuma terdapat di tapak hartanah.Selesakan diri anda di salah satu daripada 79 bilik berhawa dingin yang menampilkan peti sejuk dan ketuhar gelombang mikro. Akses Internet wayarles percuma membolehkan anda sentiasa berhubung, manakala program kabel disediakan untuk hiburan anda. Bilik mandi persendirian dengan tab mandi atau pancuran menampilkan kelengkapan dandanan diri percuma dan pengering rambut. Kemudahan yang disediakan merangkumi meja dan pembancuh kopi/teh serta telefon dengan panggilan tempatan percuma.