Five-Star Bay Hotel (Hangzhou West Lake Hubin Yongjin Plaza)

Kemudahan hotel sangat lengkap dan moden, dengan pembantu pintar "Xiao Du Xiao Du" yang boleh mengendalikan pelbagai perkara. Lokasinya pula sangat strategik; hanya 7-8 minit berjalan kaki ke Tasik Barat. Restoran Haidilao juga terletak di sebelah, menjadikan urusan makan-makan sangat mudah. Untuk ke pusat beli-belah Intime, ia cuma mengambil masa 6-7 minit berjalan kaki, jadi membeli-belah juga sangat senang. Secara keseluruhan, kedudukan geografinya dan kemudahan akses pengangkutan adalah amat baik. Kakitangan kaunter hadapan dan kakitangan kebersihan juga sangat peramah dan memberikan layanan yang penuh perhatian.

this place is very strategic and close to busy areas, very useful for us as friends travelers! the hotel also offer free storage services so we could also shop around first 😆

Very clean room, air conditioner/ fan wasn’t functional, and the neighbours were smoking. But still excellent value for money. They force you to leave a 5 star review at the end of your stay which I don’t mind but I would have left 4.5 just due to the cigarette smell! Very friendly staff and helpful. They gave me a late checkout which was very helpful too

Our stay at five star hotel was really great. The service was incredible and Xiao Qing was really, really helpful and kind to us. I would stay here again when travelling to Hangzhou. The location is perfect as well, right between the beautiful West Lake and local shops and places to eat. Highly recommend.

very good hotel for family trip, i hope can comeback to the hotel again, very helpfull staff and warm

Clean, spacious and in a good location. Had everything we needed. Most importantly we could easily walk to the West Lake.