Ulasan Atour Hotel Pinghai Road, West Lake, Hangzhou

okokok

Good location, friendly and helpful staff, nice room. Definitely will come again.

It is a small hotel but very well located, close to Hangzhou Lake, the subway station, and a pedestrian street with all the department stores. The breakfast is delicious and varied. But negative point: the cleanliness of the pillows (blood stains...), dirty towels, etc. The staff is friendly but the receptionists are very young and lack experience, unable to give really useful advice.

Clean and comfortable

Very friendly counter staff who are willing to help tourists, answering questions like nearest food / restaurants, easiest way to get around etc. Very friendly serving staff at breakfast - even though we were pretty late (about 1015am), they were helpful and gave us heaps of food before they closed the counters for breakfast. They even provided takeaway box in case we couldnt finish what we took. Location wise is ok - about 700+metres away from West Lake, which is a bit of a walk in cold weather.

Good location - near to shopping streets mall and west lake. Well designed room layout . Laundry room was a plus for us as we re on long trip. With robot delivery to room service , it was pretty convienent for us to order anything. Only issue was the strong cigeratte smell along the corridor and it gets into our room.

Generally a very well located, clean, comfortable room for two. The only issue I would note is the toilet has a sensor for flushing, which leads to noisy flushing/beeping in the middle of the night, which would more than likely disturb your partner 🤣

Very good location, good service as well. recommended stay

Very good hotel with walking distance to the big shopping mall in77. Only 30mins to airport.

The hotel is close to metro Line 1 and lots of shops and restaurants. 2 shopping malls is on top of the metro station. West Lake is within walking distance. The laundry and gym are very useful. Breakfast is the usual Atour style, simple East/West combination of food. Good value for money.

New hotel with nice renovation, excellent service attitude and customer service

perfect location if you're travellig, just 10 mins ride to west lake

Very nice.

第二次入住亞朵，床墊一如既往的舒適，睡得很好。房間設計很棒很合理，雖然面積不是很大，但是各個功能區設定使用起來足夠自在便利，尤其看電視特別愜意。衞生也好，早餐時間很人性化，節假日到11點。地理位置優越，離西湖及銀泰商圈步行不到十分鐘。