Fillmore Hotel (Hangzhou West Lake Lakeside Jiefang Road)

The room is very spacious and clean. Reception is friendly and the check-in , check-out process is seamless.

The breakfast was good, and the hotel room was super big, clean, and comfortable. I also really liked having a balcony. However, the room next to mine was extremely noisy throughout the night. They kept opening their door and seemed to be arguing, which really affected my sleep. The location is also not very close to the MRT station, so getting around takes a bit more time. Overall, the hotel itself is nice, but better noise control and a more convenient location would improve the experience.

We loved this hotel!! The design is so amazing. The 24/7 butler service gives it that 5 star feel. Staff are all super attentive and welcoming. Every question we had was swiftly answered and resolved. The breakfast is so varied too. The room was so spacious and felt like home away from home. Location is 10/10. So many places to eat, just a 30 minute walk from the west lake and hefang characteristic streets The cleanliness was 9/10. Only but of feedback was when I wanted to extend my stay by one night (because we loved it so much) I did it by trip.com but one of the attendants led me through a few hoops and made it a bit complicated. Still 5 stars though.

Spacious and nice room, great breakfast, good customer service, highly recommended. Good good good

A very satisfying stay ! Great value of money ! The staffs were helpful, room is spacious, comfortable couch and bed, breakfast has a decent of good varieties. I took a night bus from the airport (20rmb) and dropped off at the hospital drop off point which is opposite of the hotel and the hotel is just within less than 10 walking distance. The hotel staff helped me to place order for parcel pickup for the delivery to my next hotel destination. I had way too many parcels to carry with me. They have the robot to help you carry food delivery and small parcels too. I didn’t find the hotel location to be inconvenient. It’s nearby some nice parks and canals. I took didi (cab) too and chose the side entrance as pick up point and main entrance as drop point off.

Overall a very good experience as the room is spacious and modern. So a pleasant stay, will come back again if have the chance ;)