Ulasan Mercure Hotel (Hangzhou West Lake)

The time I entered the first assigned room there's a strong trash odor right outside the room, there was an odor of trash so strong that I had to request for change of room (which i dont usually do). Staff explained and insisted that was smell of antiseptics even I expressed my disagreement, there's no way that I can't tell the difference. Anyways the staff assigned me another room on different floor, there was black shoe print mark on bedsheet (which i only discovered at night but I didn't bother to request room change again). Also upon plugging in the ironer that hotel provided me, the electricity in the whole room tripped that I had to call hotel staff and electrician to fix it. Further, staffs who make up room made great noise around 10am in the hallway that woke me up. In general both rooms maintenance were below average, there was spider net and marks on wall as well. The staffs were nice and sent complimentary fruits as apology but that doesn't change the fact that this hotel's hygiene is below average.

Room: The room is quite okay, not too small but not too big. We can open two 24-inch suitcases in the room. Air Conditioning: The air conditioning is the central type. You can adjust the fan, but the temperature doesn't seem adjustable. At first, we had to wait quite a long time to feel the cold air. Amenities: Every day, they refill two bottles of mineral water for us. They also provide new slippers, a toothbrush, toothpaste, and shampoo daily. Towels can also be changed every day. There are about 4-5 sockets in the room. The sockets are designed for international use, so you can use them without a universal adapter. We found out on the day we checked out that the drinks inside the fridge were free of charge (there was a sticker on the fridge stating this), but it was too late for us to enjoy them. You should check this before consuming any items. Shower and toilet: The toilet and bathing area are separated. The water pressure is strong, but there is only one hook inside the shower room, and it is quite high up (which might not be convenient if you want to bring your clothes inside to change). The toilet is a smart toilet with different functions like auto flush. However, the doors for the toilet and bathing area are semi-transparent (you can see inside, though not clearly). If you are staying with someone you are not familiar with, it might be awkward. Refer to the attached pictures for the toilet and shower area. Between the toilet and shower, they also use the same semi-transparent glass. Please take note if you are concerned about this issue. Breakfast: The room we booked included breakfast. The breakfast options are quite varied, from Asian to Western styles. However, there is a peak period during the morning breakfast hours when you might not find seats. Check with the reception about the breakfast peak period so you can avoid it and enjoy your breakfast. Transport: Although the metro seems quite near, it still takes about 15 minutes to walk to the hotel (we're not sure if we took the wrong exit or if there is a better option). Laundry: They offer a free laundry service. You can use the washing machines and dryers for free. There are three washing machines and three dryers. WiFi: They provide free WiFi, but if you don't have a local (China) phone number, you won't be able to connect to it. However, you can get help from the reception; they can assist you in connecting to the WiFi.

Hotel is generally clean and comfortable. Breakfast is good . Location easy to access tourist spots.

Recommended hotel in town

The staff upgrade my room . Staff are friendly. The room is clean and comfortable but the hotel is slightly far from west lake and subway fengqi station .

The location is great, close to everything. The room is big and clean. I will stay there again next time.

The staffs were very nice and the room has everything that was needed. Will definitely come back again if i visit hangzhou!

None the staff at front desk speaks English. The check in process is long and tedious because they want to check the immigration stamp but we told them there is no stamp, now everything is finger print. No body gets it, they use phone to translate. It is ridiculously awkward. I don’t like the elevators and the hallway. Also the hotel hallway smell urine. The room is smaller than I thought and the outside view is not impressive. Plus there is a huge temperature difference in the winter season, the hotel heater is centralized and very hot and not adjustable during the day when it is nice and warm outside. You can’t do anything for your room temperature…they gave you a fan!!!

Front desk staffs were very helpful and nice. However, was a lil disappointed with the supper as there’s not much food. Might be cuz of high expectations as we went to another Mecure in Chengdu which have lots of food and even free ice cream and afternoon tea everyday.

Fantastic hotel and wonderful staff, specially Dong Wang, he has amazing computer skills. I will come back again.

Hotel service and Morning breakfast is perfect and nice. Room design is nice too and shower facilities. Except room is quite dusty and found a mini cockroach after opening window for wind ventilation due to cold season. Here provides bus tour to attraction places too! Very convenience and time saving too!

The staff are very friendly and very helpful. Very patient and polite we we felt very well taken care of. Even the security guard are very helpful. They give us supper vouchers when we are hungry at 10 pm. Very attentive to every single request or comments we make.  The only thing I hope they can improve is the ceiling can be taller in the room and the toilet can be a bit more quiet. But everything else is good.

Comfortable room and amenities are adequate! The front desk staff are also very friendly. One of the staff (小孙）even gave us a gift during our checkout. Woud book again!

The check-in service, though a bit tedious (probably due to language barrier), is acceptable as the receptionists are friendly and service oriented. The facilities are clean especially the restrooms. Drinking water is provided and available at all times. There are convenient stores around the area, including pharmacy, restaurants, convenient stores and market. Breakfast is abundant. Excellent experience overall.