Conrad Hangzhou

Terdapat banyak hotel di Bandar Baru Qianjiang, tetapi saya tetap memilih Conrad yang saya suka. Kali ini saya sangat kecewa. Dari garaj bawah tanah sehingga ke tingkat satu, pegawai loceng memberikan tangan kanan yang sejuk dan berkata bahawa dia mendaftar masuk di lobi di tingkat 27. Selepas tiba di lobi, penerimaan tetamu meja depan lebih sejuk dan tiada senyuman. Adakah anda tidak perlu berlatih sebelum anda mula bekerja? Adakah ciri perkhidmatan anda menunjukkan wajah mereka kepada tetamu? Apabila saya mendaftar masuk, saya bertanya nama siapa yang saya pesan. Adakah anda mempunyai sebarang peralatan mandian? Tidak memberitahu tingkat mana sarapan pagi itu, dan pukul berapa sekarang? Jangan tanya sama ada tetamu datang dengan kereta? Saya pulang dari makan malam pada waktu petang dan melihat seorang pelayan di pintu masuk lif di tingkat 27. By the way, saya bertanya di mana sarapan pagi itu dimakan. Pukul berapa ia tamat? Beritahu saya sebanyak mungkin sehingga pukul 11. 🤪Sebenarnya sampai pukul 10. Apabila saya tiba di dalam bilik, saya mendapati bahawa langsir ditutup secara manual untuk tingkap yang begitu besar. Tiada topi mandi di dalam peralatan mandian. Saya tahu bahawa ada tetamu wanita yang tidak membawa mereka ke sini. Kami memesan pakej dari Little Bear, dan saya tidak melihatnya di dalam bilik. Saya bertanya kepada meja depan apabila saya mendaftar keluar kemudian. Pelayan di bilik sarapan tidak begitu mahir, tetapi sikapnya sangat baik. Pendek kata, penginapan ini amat tidak selesa, yang telah mengurangkan imej jenama. Pengurusan benar-benar perlu diperbaiki. 🚗 Pengangkutan:

Kedai Hangzhou telah mengekalkan standard Conrad yang tinggi secara konsisten. Biliknya luas dan bersih, tempat tidurnya selesa, dan pengangkutannya sangat selesa (Raffles di tingkat bawah). Yang paling penting ialah kakitangan perkhidmatannya sangat baik. Terima kasih khas kepada Howard yang mendaftar masuk di kaunter penerimaan tetamu. Sangat prihatin dan di tempat, membuat saya berasa seperti di rumah! Tinggal lagi akan memilih Conrad!

Secara keseluruhan ia adalah hotel yang sangat bagus, lagipun, harganya berada di dalam. Tetapi sarapan pagi adalah sederhana, anda akan tahu apabila anda pergi!

Tiada masalah dengan hiasan kemudahan perkakasan dan persekitaran, iaitu concierge di tingkat satu tidak membawa sesiapa untuk berkhidmat, dan tiada bantuan untuk tiba di hotel untuk mengambil bagasi sendiri. Kedua, lounge eksekutif terasa agak tawar, tiada apa-apa untuk dimakan langsung, dan tidak berbaloi untuk menghabiskan wang untuk menaik taraf bilik eksekutif.

Sekiranya dapat dinilai 6-bintang, itu pasti tahap 6-bintang. Dekorasi, perkhidmatan, kemudahan, dan hidangan sudah melebihi tahap 5 bintang! Pasti mengesyorkan hotel ini di Hangzhou! By the way, makanan Jepun di tingkat 26 sangat enak! ! !

I stay here for one night on a recent business trip I would definitely stay again although they really need to fix the ceiling in the breakfast area as it makes too much noise when you move a chair

Love the modern & simple design. Team is helpful & friendly. Byredo amenities are super nice!

The hotel concierge was so helpful and checking was smooth and easy. I was easy upgraded to the River view which I wanted and I liked the view. What was not clear from the start was which dining room I was supposed to use for breakfast. On the most important note, I would like to Thank Chria who was working on the concierge on Saturday the 13th of April 2024. I needed help with getting a train ticket to Yiwu and he did everything for me from booking the car to Hangzhou East train station to Yiwu , got me the best available ticket to Yiwu. And when I was about to return, on short notice I contacted him to book a ticket for me, he did book for 18:06 but I was stuck in traffic in Yiwu , then asked him to cancel and purchase the 18:24 one..he did all these admin and even checked if I got to the hotel well. Until my departure, Chria was still checking if I needed any help, well done and thank you so much once again, Chria. Why I mentioned him specifically is on the day I was checking out, I asked another guy at the concierge to help me getting a train ticket to Shanghai, but he just told me to get a taxi to the train station and use my passport to purchase a ticket when I get there, that’s when I figured probably Chria was actually working beyond his job description and that was just excellent.

(XENOPHOBIC HOTEL, STAY AWAY IF YOU ARE NOT ASIAN) I stayed 2023 with my wife ( all amazing) then 2024 I take my mother and it was a nigh**are. First day we check they asked for 4000 RMB for deposit, I give them my credit card and they charged me 3 times, 12,000 RMB, they said it was a mistake, no problem after that. The second night the manager came to my mother room at night telling her to change room 3 times, then my mother called me and told me that the hotel want her to take her out of the room, and I told her to close the door and don't pay attention. Then the next night we were at breakfast time and a guy came to our table talking loud and introduce him as Jone Xu, he asks us when we will be depart, we told him we will depart at 10 am, then he begins to ask the room numbers and we asked him why all this question at breakfast time, he said its normal, we were the only one in the breakfast room with that questions, Obviously is not normal, I have been in many countries and this is the first time I got assault at breakfast time. we were planning to stay 2 more days but the xenophobic attack make us leave the hotel immediately. I wrote an email to Jone Xu asking him for an explanation on why all the assault to us, he did not answer, then I email the reception asking for the money back from deposit and also ask them for xenophobic attack and Kevin Yang respond for the money issue but never respond for the xenophobic attack. I will recommend if you are not asian to not stay at this hotel.