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4.6/5
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4152 ulasan
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Persekitaran4.7
Kemudahan4.5
Perkhidmatan4.7
Kebersihan4.7
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Ulasan kurang baik(112)
Jacqueline Voon
Delightful Twin Room
Menginap pada Okt 2024
Pasangan
4 ulasan
5.0/5
Luar Biasa
Disiarkan pada 20 Okt 2024
The building is old but indoor is well equipped. Prime location to XIHU and WULIN food STREET.
Terjemah
Jawapan daripada Pihak Penginapan: Thank you for preferring to stay at Hangzhou Haihua hotel,and thank you for your comments. We look forward to welcoming you and your family back soon.
Arborio
Wonderful Lake-View Double Bed Room
Menginap pada Sep 2024
Pasangan
3 ulasan
4.7/5
Menakjubkan
Disiarkan pada 17 Sep 2024
Fantastic location, great breakfast, awesome lake view, and excellent service. My wife and I were looking forward to using the pool, but unfortunately it's only open in the summer (closed from the 5th of September, always good to check the fine print). In fact, after mentioning this to Trip and the hotel management, we managed to get a fair compensation. That was very thoughtful. I'd highly recommend this hotel and will likely come back again.
Terjemah
Jawapan daripada Pihak Penginapan: Thank you for preferring to stay at Hangzhou Haihua hotel,and thank you for your comments. We look forward to welcoming you and your family back soon.
James Ag
Bilik Khas Katil Saiz Queen
Menginap pada Nov 2024
Tempah untuk orang lain
3 ulasan
5.0/5
Luar Biasa
Disiarkan pada 9 Dis 2024
good location, reasonable price, nice service.
give me a replace room when I was not satisfy with one which is under advertisement panel.
Terjemah
Jawapan daripada Pihak Penginapan: Thank you for preferring to stay at Hangzhou Haihua hotel,and thank you for your comments. We look forward to welcoming you and your family back soon.
Achin Liew
Bilik Kembar
Menginap pada Nov 2024
Keluarga
1 ulasan
4.2/5
Sangat Baik
Disiarkan pada 24 Nov 2024
The hotel is conveniently located with nearby eatery shops and etc. Overall is clean and pleasant. Hotel staff are friendly. However, it is a bit noisy during night time whereby you can visibly hear the noise of the traffic outside the hotel. Maybe the hotel management can consider to improve the sound proof condition.
Terjemah
Jawapan daripada Pihak Penginapan: Thank you for preferring to stay at Hangzhou Haihua hotel,and thank you for your comments. We look forward to welcoming you and your family back soon.
ykchow
Bilik Queen
Menginap pada Mei 2024
Solo
4 ulasan
4.0/5
Sangat Baik
Disiarkan pada 20 Mei 2024
10-15mins walked from the Metro station. Not ideal if it was a rainy days. About 30mins drive from the Hangzhou East Station.
Receptional counter was friendly and helpful. They quickly changed a new room without smoking smell.
The room was spacious and comfortable for a solo traveller. Hot water supply was excellent. Sound proof needed to upgrade,
Terjemah
Jawapan daripada Pihak Penginapan: Thank you very much for choosing our hotel and becoming our valued customer. Look forward to your next stay at the hotel.
Pengguna Tetamu
Delightful Twin Room
Menginap pada Okt 2024
Pasangan
5 ulasan
5.0/5
Luar Biasa
Disiarkan pada 16 Okt 2024
Terrific location next to the West Lake. The service and amenities were impeccable too!
Terjemah
Jawapan daripada Pihak Penginapan: Thank you for preferring to stay at Hangzhou Haihua hotel,and thank you for your comments. We look forward to welcoming you and your family back soon.
Xu
Dua Bilik Tidur
Menginap pada Jun 2024
Keluarga
3 ulasan
4.5/5
Hebat
Disiarkan pada 9 Jul 2024
Location is good and breakfast spread is not bad. But overall building quite aged, plugs in the room not strong enough to support hair dryer for duration to dry long hair. Hair dryer gets heated and need to wait for hairdryer to cool down to start again.
Terjemah
Jawapan daripada Pihak Penginapan: Thank you very much for choosing our hotel and becoming our valued customer. Look forward to your next stay at the hotel.
Pengguna Tetamu
Delightful Twin Room
Menginap pada Mei 2024
Bisnes
1 ulasan
3.5/5
Disiarkan pada 1 Jun 2024
The location is wonderful but the rooms desperately need some renovation. I stayed in two different rooms. In the first one, the air conditioning didn't work well and the shower didn't work part of the time. The second one was very dark (I had to ask for an extra lamp which barely helped) and there was a huge water stain on the ceiling. The person I was traveling with actually switched to a different hotel.
Terjemah
Jawapan daripada Pihak Penginapan: Thank you very much for choosing our hotel and becoming our valued customer. Look forward to your next stay at the hotel.
Pengguna Tetamu
Bilik Queen
Menginap pada Mei 2024
Solo
4 ulasan
3.7/5
Disiarkan pada 21 Jun 2024
The decoration of the room was very '80s. The hotel could do with a renovation. Despite that, it's not bad.
Terjemah
Jawapan daripada Pihak Penginapan: Thank you for preferring to stay at Hangzhou Haihua hotel,and thank you for your comments. We look forward to welcoming you back soon.
Stephen
Bilik Queen
Menginap pada Jun 2024
Solo
2 ulasan
5.0/5
Luar Biasa
Disiarkan pada 10 Jun 2024
The staff were very helpful. Jerry and queenie helped me a lot. I’ll be back next time
Terjemah
Jawapan daripada Pihak Penginapan: 尊敬的賓客,感謝您入住海華大酒店!酒店離西湖僅步行2-5分鐘距離,同時是市中心繁華的金融街慶春路和武林路女裝街交界處,出行十分之方便,在此我們將會以最優質的服務來期待您的再次光臨哦!祝您生活愉快!
Pengguna Tetamu
Premier Family Room (2 Beds)
Menginap pada Jun 2024
Keluarga
1 ulasan
4.5/5
Hebat
Disiarkan pada 10 Jun 2024
Very convenient location. Near to everything. Friendly staffs. Rooms are dated though.
Terjemah
Jawapan daripada Pihak Penginapan: 尊敬的賓客,感謝您入住海華大酒店!酒店離西湖僅步行2-5分鐘距離,同時是市中心繁華的金融街慶春路和武林路女裝街交界處,出行十分之方便,在此我們將會以最優質的服務來期待您的再次光臨哦!祝您生活愉快!
Devione Marquette
Bilik Queen
Menginap pada Okt 2023
Bisnes
14 ulasan
4.2/5
Sangat Baik
Disiarkan pada 2 Nov 2023
I’ve stayed here before and liked it because of the local and it has a bathtub. It was nice being upgraded to a room with a view of Westlake. I was surprised at how hard the bed was but if you like hard mattresses, this will be perfect for you. I did notice the cleaning staff wasn’t thorough in cleaning the shower. There was hair stuck on the wall. On another good note, the service was really good.
Terjemah
Jawapan daripada Pihak Penginapan: Thank you for preferring to stay at Hangzhou Haihua hotel,and thank you for your comments. We look forward to welcoming you and your family back soon.
Tianle Guo
Delightful Twin Room
Menginap pada Apr 2024
Keluarga
7 ulasan
4.0/5
Sangat Baik
Disiarkan pada 29 Apr 2024
Service was good, the original room it’s bath tub drainage gad a problem, our room was switched.
Facility is old. Safe was not working properly. Food is ok, bus boy was not that nice.
Terjemah
Jawapan daripada Pihak Penginapan: 尊敬的賓客,感謝您入住海華大酒店。酒店離西湖僅步行2-5分鐘距離,同時是市中心最繁華的金融街慶春路和武林路女裝街交界處,出行十分之方便,在此我們將會以最優質的服務來期待您的再次光臨!祝您生活愉快!
Albert
Delightful Twin Room
Menginap pada Apr 2024
Pasangan
14 ulasan
4.2/5
Sangat Baik
Disiarkan pada 27 Mei 2024
Service from front desk staff is limited if you only speak English. Very safe. Convenient as located next to bus lines and is 10 minute walk to WestLake for boat cruise. Touristy location so convenient to night market and all sorts of eateries for every budget. Dated facility that is kept up...was very grand in its day...still shows through. Would stay again for the price paid.
Terjemah
Jawapan daripada Pihak Penginapan: Thank you very much for choosing our hotel and becoming our valued customer. Look forward to your next stay at the hotel.
Jeroen
Bilik Queen
Menginap pada Sep 2023
Solo
1 ulasan
5.0/5
Luar Biasa
Disiarkan pada 18 Sep 2023
When I arrived at the hotel I got a warm welcome from the front office lady Mary. She speaks English, did a very fast check in, and explained everything clearly which was very nice after a long travel. She adds a great value for this hotel.
Great location, close to metro station, city and very short distance to west lake.
Great breakfast western and Chinese food options
The concierge man that help you with your luggage, responds very quickly and thinks gives an answer to your questions. You are able to book tours, taxi, pick-up from airport or train station via this hotel.
This hotel made my travel in Hangzhou very smooth and convenient. If I come back to Hangzhou I will definitely stay here again.
Terjemah
Jawapan daripada Pihak Penginapan: Thank you for preferring to stay at Hangzhou Haihua hotel,and thank you for your comments. We look forward to welcoming you and your family back soon.