Ulasan Veegle By Landison Hotel Hangzhou

Jawapan daripada Pihak Penginapan: 展信舒顏，見字如晤！您的五星好評如同一縷清風，為杭州雷迪森維嘉崇賢上億廣場店的盛夏增添了沁人心脾的清涼。當我們的團隊逐字品讀您對門店的細緻描述時，既感動於您對細節的敏鋭感知，更欣喜於我們用心打造的旅居體驗真正觸達了您的內心。這份跨越時空的信任與共鳴，正是激勵我們不斷精進的永恆動力。作為杭州北部門户的精品四星級旅居空間，我們始終相信"一城一宿"的在地化體驗價值。您讚揚的門店細節讓我們倍感欣慰。為了讓您更深度體驗"杭州後花園"的魅力。距酒店僅20分鐘車程的塘棲古鎮，廣濟橋頭的乾隆御碑記載着運河漕運的輝煌往事，您可泛舟水北街，在百年老字號"法根糕點"品茗聽評彈；若向往自然野趣，超山風景區的十里梅海雖未到花期，但青翠竹林間的宋代摩崖石刻別具禪意。夜幕降臨時，崇賢上億廣場的霓虹點亮都市夜生活，樓下商圈便利正是我們選址的匠心所在——讓商務出行與休閑度假在咫尺間自由切換。門店"智能化客房體驗"，源自我們對現代旅居需求的深刻洞察。智能機器人無接觸送餐送物。作為商務社交新地標，我們深知每一位商旅貴賓的需求：24小時商務中心配備高速雲打印系統，讓商務洽談在龍井茶香中碰撞靈感。紙短情長，唯以匠心相報。超山的第一縷桂香即將飄散，西溪濕地的火柿節也將拉開帷幕，杭州西湖的絕色美景，期待在丹桂飄香的季節，與您再續這段江南奇緣。順頌秋祺！杭州雷迪森維嘉崇賢上億廣場店 總經理攜全體員工敬上

Jawapan daripada Pihak Penginapan: 展信舒顏，見字如晤！您的五星好評如同一縷清風，為杭州雷迪森維嘉崇賢上億廣場店的盛夏增添了沁人心脾的清涼。當我們的團隊逐字品讀您對門店的細緻描述時，既感動於您對細節的敏鋭感知，更欣喜於我們用心打造的旅居體驗真正觸達了您的內心。這份跨越時空的信任與共鳴，正是激勵我們不斷精進的永恆動力。作為杭州北部門户的精品四星級旅居空間，我們始終相信"一城一宿"的在地化體驗價值。您讚揚的門店細節讓我們倍感欣慰。為了讓您更深度體驗"杭州後花園"的魅力。距酒店僅20分鐘車程的塘棲古鎮，廣濟橋頭的乾隆御碑記載着運河漕運的輝煌往事，您可泛舟水北街，在百年老字號"法根糕點"品茗聽評彈；若向往自然野趣，超山風景區的十里梅海雖未到花期，但青翠竹林間的宋代摩崖石刻別具禪意。夜幕降臨時，崇賢上億廣場的霓虹點亮都市夜生活，樓下商圈便利正是我們選址的匠心所在——讓商務出行與休閑度假在咫尺間自由切換。門店"智能化客房體驗"，源自我們對現代旅居需求的深刻洞察。智能機器人無接觸送餐送物。作為商務社交新地標，我們深知每一位商旅貴賓的需求：24小時商務中心配備高速雲打印系統，讓商務洽談在龍井茶香中碰撞靈感。紙短情長，唯以匠心相報。超山的第一縷桂香即將飄散，西溪濕地的火柿節也將拉開帷幕，杭州西湖的絕色美景，期待在丹桂飄香的季節，與您再續這段江南奇緣。順頌秋祺！杭州雷迪森維嘉崇賢上億廣場店 總經理攜全體員工敬上

Jawapan daripada Pihak Penginapan: Dear Guest, Thank you for choosing to stay at our hotel and for taking the time to leave detailed feedback. We are very sorry that your stay did not meet your expectations, and we sincerely apologize. We have taken your feedback very seriously and have immediately launched an investigation and rectification. Regarding hygiene issues (shower, toilet, coffee cup, floor): We are shocked and sorry that the hygiene conditions you described are completely inconsistent with our service standards. This reflects a serious oversight in our room cleaning process management and quality control. We have immediately conducted a thorough investigation of the relevant rooms and staff on duty, and have provided enhanced training and reiterated standards to all housekeeping staff to ensure that cleaning and disinfection procedures are strictly implemented. The situation you encountered is far from normal and is certainly not within our acceptable standards. Regarding aging facilities and air conditioning noise: The hotel opened in 2020, and we understand that facilities and equipment require continuous maintenance and updates. We sincerely apologize for the inconvenience caused by the air conditioning noise. The engineering department has inspected and repaired the air conditioning equipment in all rooms and will develop a more stringent maintenance plan and a phased upgrade plan to strive to provide guests with a quieter and more comfortable resting environment. Regarding your question about the continued noise after changing rooms, we will focus on checking the relevant equipment. Regarding front desk service and breakfast clearing service: We sincerely apologize for your experience with the front desk service being "mediocre" and the breakfast clearing staff's actions (merely collecting plates and simple wiping) failing to demonstrate initiative, attentiveness, and enthusiasm. This contradicts our service principles. We have used this case as training material to strengthen the service awareness, service procedures (especially the standard clearing procedure which should include thorough cleaning and disinfection), and communication skills training for front desk and restaurant staff, ensuring that every employee provides standardized and warm service. We are pleased that you expressed approval of the noodle stall staff's service, which shows us areas for improvement. Regarding toiletries and value for money: We humbly accept your criticism of the quality of toiletries. We are re-evaluating our suppliers and product selections, striving to improve the quality of guest amenities while controlling costs. At the same time, the issue of the room rate not matching the experience you mentioned is something we least want to see. We understand that only by providing an experience that is worthwhile or even exceeds expectations can we win the trust of our guests. This experience has made us deeply reflect on our shortcomings in service details and hardware maintenance, and we will strive to improve the overall value proposition. Your detailed feedback is invaluable to us; it acts like a mirror, clearly showing us the key areas in our operations that urgently need improvement. We are taking concrete actions to fundamentally resolve all the issues you raised. Once again, we sincerely apologize for this unpleasant experience! Thank you for your frankness; it motivates us to continuously improve. We wish you a pleasant life! Sincerely,

Jawapan daripada Pihak Penginapan: 尊敬的客人：您好！非常感謝您選擇入住本酒店，更感謝您花費寶貴時間寫下詳盡的反饋。對於您此次糟糕的入住體驗，我們感到萬分痛心和愧疚。我們未能提供符合您期望、也遠低於我們自身標準的服務，在此，我謹代表酒店全體管理層和員工，向您致以最誠摯的歉意！您反饋的兩個核心問題——衞生狀況不佳與前台服務態度欠妥——我們已進行嚴肅徹查並確認情況屬實，這完全不可接受。關於衞生間衞生問題（馬桶尿漬與毛髮）：我們深表歉意！ 您描述的景象（馬桶上的尿漬和捲曲毛髮）完全違背了我們最基本的清潔標準。無論出於何種原因，讓您面對這樣的房間，都是我們巨大的失職。保潔團隊未能執行徹底的清潔流程和最終檢查，這是我們管理的嚴重疏漏。立即行動： 我們已緊急召集所有保潔人員覆盤該房間清潔流程，並重新強化了清潔標準、檢查制度和問責機制。特別是衞生間重點區域，將執行更嚴格的雙重檢查（保潔員自查+主管抽查），確保此類低級錯誤絕不重演。關於前台服務態度與處理方式：我們再次鄭重道歉！ 前台同事在接到您的電話後，未經核實即武斷否認問題存在、且未表達任何歉意的行為，以及後續處理方案（僅提供機器人送馬桶墊、未積極協調人員現場處理、僅提供換房選項）都體現了極其不專業、缺乏同理心的服務態度。這嚴重傷害了您的感受，也辜負了您的信任。深刻反思與整改： 我們已與該前台員工進行嚴肅談話，並對其進行了客户服務意識、危機處理流程及同理心表達的專項再培訓與考核。同時，我們已向全體員工重申：客户反饋的問題必須第一時間重視、核實、真誠道歉並積極解決，任何未經核實的否定都是絕對禁止的！ 夜間無保潔並非推脱責任的理由，我們應更積極協調資源（如值班經理親自處理或立即提供更優的解決方案）。您的反饋如同警鐘，讓我們深刻認識到自身存在的嚴重問題。這絕非個案處理，而是我們全面提升服務品質的契機。我們已將此次事件作為全員培訓的反面教材，務必杜絕類似情況發生。再次為給您帶來的巨大困擾深表歉意！我們真心希望能有機會為您提供一次真正舒適滿意的入住體驗。祝您生活愉快！此致敬禮！

Jawapan daripada Pihak Penginapan: Your five-star review is like a gentle breeze, bringing a refreshing coolness to the Radisson Hotel Hangzhou's Chongxian Shangyi Plaza. As our team carefully read your meticulous description, we were touched by your keen eye for detail and delighted that the meticulously crafted experience truly resonated with you. This trust and resonance, transcending time and space, is the eternal driving force that inspires us to continuously improve. As a boutique four-star accommodation at Hangzhou's northern gateway, we firmly believe in the value of a localized "one city, one stay" experience. We are deeply gratified by your praise for the details of our hotel. We aim to provide you with a deeper understanding of the charm of Hangzhou's "back garden." Just a 20-minute drive from the hotel, the ancient town of Tangqi features an imperial stele from Emperor Qianlong at the Guangji Bridge, chronicling the glorious past of the Grand Canal. Enjoy a boat ride along Shuibei Street and sip tea and listen to pingtan (Chinese storytelling) at the century-old Fagen Cakes. For a more natural escape, the Chaoshan Scenic Area's Ten-Mile Sea of ​​Plum Blossoms, though not yet in bloom, offers a uniquely Zen-like quality thanks to the Song Dynasty cliff carvings nestled amidst the verdant bamboo forest. At night, the neon lights of Chongxian Shangyi Square illuminate the city's nightlife. The convenient location downstairs is a key element of our strategic location, allowing guests to seamlessly transition between business and leisure travel. Our hotel's "smart guest room experience" reflects our deep understanding of the needs of modern travelers. Smart robots deliver food and groceries without contact. As a new destination for business and socializing, we understand the needs of every business traveler: our 24-hour business center, equipped with high-speed cloud printing, allows for creative discussions amidst the aroma of Longjing tea. Even words can convey profound feelings, and we repay them with craftsmanship. The first wisps of osmanthus fragrance are about to waft from Chaoshan Mountain, and the Fire Persimmon Festival at Xixi Wetland is about to begin. The breathtaking beauty of Hangzhou's West Lake is here. We look forward to continuing this wonderful journey with you in the season of fragrant osmanthus. Best wishes for autumn! Sincerely, the General Manager and all staff of the Radisson Blu Hotel, Hangzhou, Chongxian Shangyi Plaza.

Jawapan daripada Pihak Penginapan: 尊敬的賓客：您好！杭州之大，酒店之繁，感謝您選擇崇賢雷迪森維嘉酒店，感謝您的肯定、讚美和支持，更是我們進步的動力，我們會繼續保持，致力讓每一位賓客有賓至如歸的入住感受，熱切期待您的再次光臨，祝您生活愉快！

Jawapan daripada Pihak Penginapan: 尊敬的賓客：您好！杭州之大，酒店之繁，感謝您選擇崇賢雷迪森維嘉酒店，感謝您的肯定、讚美和支持，更是我們進步的動力，我們會繼續保持，致力讓每一位賓客有賓至如歸的入住感受，熱切期待您的再次光臨，祝您生活愉快！

Jawapan daripada Pihak Penginapan: 展信舒顏，見字如晤！您的五星好評如同一縷清風，為杭州雷迪森維嘉崇賢上億廣場店的盛夏增添了沁人心脾的清涼。當我們的團隊逐字品讀您對門店的細緻描述時，既感動於您對細節的敏鋭感知，更欣喜於我們用心打造的旅居體驗真正觸達了您的內心。這份跨越時空的信任與共鳴，正是激勵我們不斷精進的永恆動力。作為杭州北部門户的精品四星級旅居空間，我們始終相信"一城一宿"的在地化體驗價值。您讚揚的門店細節讓我們倍感欣慰。為了讓您更深度體驗"杭州後花園"的魅力。距酒店僅20分鐘車程的塘棲古鎮，廣濟橋頭的乾隆御碑記載着運河漕運的輝煌往事，您可泛舟水北街，在百年老字號"法根糕點"品茗聽評彈；若向往自然野趣，超山風景區的十里梅海雖未到花期，但青翠竹林間的宋代摩崖石刻別具禪意。夜幕降臨時，崇賢上億廣場的霓虹點亮都市夜生活，樓下商圈便利正是我們選址的匠心所在——讓商務出行與休閑度假在咫尺間自由切換。門店"智能化客房體驗"，源自我們對現代旅居需求的深刻洞察。智能機器人無接觸送餐送物。作為商務社交新地標，我們深知每一位商旅貴賓的需求：24小時商務中心配備高速雲打印系統，讓商務洽談在龍井茶香中碰撞靈感。紙短情長，唯以匠心相報。超山的第一縷桂香即將飄散，西溪濕地的火柿節也將拉開帷幕，杭州西湖的絕色美景，期待在丹桂飄香的季節，與您再續這段江南奇緣。順頌秋祺！杭州雷迪森維嘉崇賢上億廣場店 總經理攜全體員工敬上

Jawapan daripada Pihak Penginapan: 展信舒顏，見字如晤！您的五星好評如同一縷清風，為杭州雷迪森維嘉崇賢上億廣場店的盛夏增添了沁人心脾的清涼。當我們的團隊逐字品讀您對門店的細緻描述時，既感動於您對細節的敏鋭感知，更欣喜於我們用心打造的旅居體驗真正觸達了您的內心。這份跨越時空的信任與共鳴，正是激勵我們不斷精進的永恆動力。作為杭州北部門户的精品四星級旅居空間，我們始終相信"一城一宿"的在地化體驗價值。您讚揚的門店細節讓我們倍感欣慰。為了讓您更深度體驗"杭州後花園"的魅力。距酒店僅20分鐘車程的塘棲古鎮，廣濟橋頭的乾隆御碑記載着運河漕運的輝煌往事，您可泛舟水北街，在百年老字號"法根糕點"品茗聽評彈；若向往自然野趣，超山風景區的十里梅海雖未到花期，但青翠竹林間的宋代摩崖石刻別具禪意。夜幕降臨時，崇賢上億廣場的霓虹點亮都市夜生活，樓下商圈便利正是我們選址的匠心所在——讓商務出行與休閑度假在咫尺間自由切換。門店"智能化客房體驗"，源自我們對現代旅居需求的深刻洞察。智能機器人無接觸送餐送物。作為商務社交新地標，我們深知每一位商旅貴賓的需求：24小時商務中心配備高速雲打印系統，讓商務洽談在龍井茶香中碰撞靈感。紙短情長，唯以匠心相報。超山的第一縷桂香即將飄散，西溪濕地的火柿節也將拉開帷幕，杭州西湖的絕色美景，期待在丹桂飄香的季節，與您再續這段江南奇緣。順頌秋祺！杭州雷迪森維嘉崇賢上億廣場店 總經理攜全體員工敬上

Jawapan daripada Pihak Penginapan: 尊敬的賓客：感謝您入住崇賢雷迪森維嘉酒店，感謝您的五分好評，您的滿意是我們最大的追求，“帶有温度的服務”是我們的經營理念，我們會繼續努力，致力讓每一位賓客有賓至如歸的入住感受，熱切期待您的再次光臨！祝您生活愉快！

Jawapan daripada Pihak Penginapan: Dear guests: Hello! Thank you very much for choosing to stay at Radisson Vega Hotel Chongxian Shangyi Plaza and giving it a five-star rating. The hotel has been committed to providing guests with a warm and comfortable stay experience and creating an accommodation environment where "Jia is home". The hotel's geographical location is also very advantageous. It is located in the "Chongxian Shangyi Plaza" in Hangzhou. Here you can also enjoy one-stop shopping, entertainment, dining and other urban functional supporting facilities. We sincerely look forward to your visit again and wish you good health!

Jawapan daripada Pihak Penginapan: Your five-star praise is like a breeze, adding a refreshing coolness to the summer of Hangzhou Radisson Vega Chongxian Shangyi Plaza. When our team read your detailed description of the store word by word, we were not only moved by your keen perception of details, but also delighted that the travel experience we carefully created really touched your heart. This trust and resonance across time and space is the eternal driving force that inspires us to keep improving. As a boutique four-star travel space at the northern gateway of Hangzhou, we always believe in the localized experience value of "one city, one night". We are very pleased with the details of the store you praised. In order to let you experience the charm of "Hangzhou Back Garden" more deeply. The ancient town of Tangqi is only a 20-minute drive from the hotel. The Qianlong Imperial Monument at the Guangji Bridge records the glorious past of the canal shipping. You can go boating on Shuibei Street and enjoy tea and Pingtan at the century-old "Fagen Cake". If you yearn for natural wildness, the Ten-mile Plum Sea in Chaoshan Scenic Area has not yet bloomed, but the Song Dynasty cliff carvings in the verdant bamboo forest are unique. When night falls, the neon lights of Chongxian Shangyi Square light up the city's nightlife. The convenience of the business district downstairs is exactly the ingenuity of our site selection - allowing business travel and leisure vacation to switch freely within a short distance. The "smart room experience" of the store comes from our deep insight into the needs of modern travel and residence. Smart robots deliver food and goods without contact. As a new landmark for business and social interaction, we are well aware of the needs of every business travel VIP: the 24-hour business center is equipped with a high-speed cloud printing system, so that business negotiations can collide with inspiration in the fragrance of Longjing tea. The paper is short but the feelings are long, and we can only repay with ingenuity. The first wisp of osmanthus fragrance from Chaoshan is about to waft away, and the Fire Persimmon Festival at Xixi Wetland will also kick off. The stunning beauty of West Lake in Hangzhou, we look forward to continuing this wonderful relationship with you in the season of osmanthus fragrance. Best wishes for autumn! General Manager of Radisson Hotel Hangzhou, Chongxian Shangyi Plaza With all the staff

Jawapan daripada Pihak Penginapan: Your five-star praise is like a breeze, adding a refreshing coolness to the summer of Hangzhou Radisson Vega Chongxian Shangyi Plaza. When our team read your detailed description of the store word by word, we were not only moved by your keen perception of details, but also delighted that the travel experience we carefully created really touched your heart. This trust and resonance across time and space is the eternal driving force that inspires us to keep improving. As a boutique four-star travel space at the northern gateway of Hangzhou, we always believe in the localized experience value of "one city, one night". We are very pleased with the details of the store you praised. In order to let you experience the charm of "Hangzhou's back garden" more deeply. The ancient town of Tangqi is only a 20-minute drive from the hotel. The Qianlong Imperial Monument at the Guangji Bridge records the glorious past of the canal shipping. You can go boating on Shuibei Street and enjoy tea and Pingtan at the century-old "Fagen Cake". If you yearn for natural wildness, the Ten-mile Plum Sea in Chaoshan Scenic Area has not yet bloomed, but the Song Dynasty cliff carvings in the verdant bamboo forest are unique. When night falls, the neon lights of Chongxian Shangyi Square light up the city's nightlife. The convenience of the business district downstairs is the ingenuity of our site selection - allowing business travel and leisure vacation to switch freely within a short distance. The "smart room experience" of the store comes from our deep insight into the needs of modern travel and residence. Smart robots deliver food and goods without contact. As a new landmark for business and social interaction, we are well aware of the needs of every business travel VIP: the 24-hour business center is equipped with a high-speed cloud printing system, allowing business negotiations to collide with inspiration in the fragrance of Longjing tea. The paper is short but the feelings are long, and we will repay you with ingenuity. The first wisp of osmanthus fragrance from Chaoshan is about to waft away, and the Fire Persimmon Festival at Xixi Wetland will also kick off. The stunning beauty of West Lake in Hangzhou, we look forward to continuing this wonderful relationship with you in the season of sweet osmanthus fragrance. Best wishes for autumn! The General Manager and all the staff of Radisson Blu Hotel, Chongxian Shangyi Plaza, Hangzhou

Jawapan daripada Pihak Penginapan: Dear guest: Hello! Thank you very much for choosing to stay in our hotel and sharing your valuable stay experience in your busy schedule. I am very happy to learn that you are satisfied with the surrounding environment of the hotel and the convenience of Shangyi Plaza. Providing guests with convenient travel and life services has always been an important consideration in our site selection. We deeply apologize for the noise trouble caused by the subway construction. At present, the construction party has adjusted the working hours (usually starting after 8 am), and we will continue to communicate to further reduce the impact on guests. To alleviate this problem, earplugs can be provided for guests in need. Your feedback is our motivation for improvement! If you have the opportunity to visit again, please feel free to contact the front desk. We will give priority to arranging a quiet room type or providing upgraded services for you. We look forward to welcoming your return with a more complete experience! I wish you a happy life, Radisson Hotel Team