Hangzhou West Lake Liuyingli Hotel

Everything was good. The only thing could be improved is the room design. Prefer the closet is outside of the restroom with more drawers. The doorman Mr. Wu was awsome. Help us check in and out. Wonderful location and delicious breakfast!

The hotel boasts a beautiful setting and friendly staff, located right by West Lake—though the rooms are a bit dated.

The garden and west lake view is superb. However the room is a bit run down and facility is older.

This was absolutely a beautiful and must stay in Hangzhou. The view of Xihu from the hotel garden is a must!!! The staff were all super friendly and professional and exceptionally helpful. One of my wheels from the luggage fell out and they immediately helped me to call someone from maintenance to fix it for me. Everyone smiled, attentive (never had to ask something, they already knew what i wanted and offered to help), the breakfast buffet was amazing, the room was clean and comfy. One little thing that i didnt like was that we got a blocked view from our room due to the roof on the first floor. Would have been really nice if they told me that before check-in. But regardless, the rest of service, facility, food, and staff were all beyond exceptional!

The location is great and the garden is beautiful

Hotel was in good conditions. Some minor poor workmanship on joints etc. the garden in the hotel compound has great view of leifeng pagoda, fantastic view.

The hotel is directly connected to the west lake. It is nicely decorated with garden and patio for you to enjoy the morning walk or evening stroll.

The surroundings were very peaceful and calm. The hotel is made up of 2 storey buildings in the compound. It is about 15 mns of slow walk to Shantang street. West lake is just in front of the hotel. The room is very spacious for my family of 2 adults and 2 kids. There is not much variety for breakfast but it is just nice for me. I will consider this hotel when I am back in Hangzhou.

The hotel is beautifully located on the southwestern side of West Lake. The gardens are exceptionally beautiful, and we truly enjoyed them every time we entered or left the hotel. The room was spacious and clean. In addition, the staff were extremely friendly and even arranged a thoughtful gesture for the special occasion we were celebrating. I would also like to give special thanks to Huyichun for her assistance when I broke my phone. She helped me contact a Chinese company to arrange the repair, which was greatly appreciated. I highly recommend this hotel to anyone visiting Hangzhou. Staying at Liuyingli is an absolute must!