Hotel berhampiran West Lake, Hangzhou

Semua kakitangan hotel sangat baik! Sarapan pagi pula sangat pelbagai dan sedap. Bilik pun selesa dan cozy. Cuma saya harap jenis bantal boleh ditingkatkan lagi, kalau ada bantal memori lagi bagus. Jarak ke tempat tarikan pelancong agak biasa, tapi teksi senang didapati betul-betul di hadapan hotel. Pilihan makanan penghantaran (delivery) sangat banyak, boleh pesan dari pelbagai restoran di sekitar pusat beli-belah in77.

Chose this hotel because of its location & value for money price - Just a stone throw away from the Southern Song Imperial Street & did can drop us off directly at the door step (as opposed to many hotels which are located on pedestrian street). Plenty of food within short walking distance as well. Although the hotel is a bit dated, it was really clean and comfortable - the decor was rather unique & classy (not tacky at all, as I initially thought). Rooms were clearly refurbished and added with smart features. Take note though that there’s a construction going on currently opposite the hotel. Our room was upgraded and we were given a room that does not face the construction site so we weren’t bothered by it at all! Staff were incredibly helpful throughout our stay. Couldn’t recommend this place enough if you’re planning a visit to Hangzhou

Fuchun mountain resort is strongly recommended for foreigners like our family. Peaceful Lake with awesome landscape made our family to feel refreshing. Chinese traditional style hotel room is quite cozy. Complementary service like taking a picture by photographer is to be made a reservation when check in, otherwise fully booked in case of weekend.

Untuk kali ini, saya menginap di hotel All Seasons yang terletak di Jalan Pejalan Kaki Hubin. Pekerja di kaunter penerimaan tetamu, seorang gadis muda, sangat peramah dan memberikan layanan yang baik sekali. Kebersihan bilik juga amat terjaga. Kemudahan di sekelilingnya sangat lengkap. Lokasinya sangat strategik, dekat dengan stesen MRT dan Tasik Barat, menjadikannya amat mudah. Secara keseluruhan, ini adalah pengalaman penginapan yang sangat memuaskan.

Overall, this was a good stay with some truly special aspects, but also a few areas that could be improved. The hotel is quite remote, which makes it feel very private and peaceful, surrounded by nature such as the lake, forest, and mountains. Even though we visited other viewpoints around Qiandao Lake, this location felt more special because of its quiet and secluded setting. The hotel itself feels like a destination, with scenic viewpoints, a garden with a lake, a cave, and even trekking trails to explore. The garden area includes a swan lake, which is a nice idea. However, the swans are kept in a very small netted space. It does not look great visually and feels restrictive for the animals, which took away from the experience. The room was spacious and comfortable, with a very comfortable bed that was not too soft or too hard. Sound insulation was excellent, which made for great sleep. I also requested a firmer pillow, and it was provided quickly. The lake view room upgrade was a highlight. The view was stunning and made it hard to leave the room. If you stay here, I would strongly recommend booking a lake view room. The layout was nice, with both a balcony and a window view. The thick frame dividing the view slightly affected the overall feel, but it was not a major issue. The bathtub was also a nice addition. Cleaning was good overall. The AC did not work very well during the hot midday hours, although it was fine at other times of the day. Facilities such as the gym, yoga room, pool, and game room were nice additions. However, they felt quite standard for a five-star hotel, and I have experienced better quality in similar properties. One great feature was the free Tesla charging, but this was not communicated at all. We only discovered it by chance, which is a missed opportunity as it is a strong benefit. Breakfast was acceptable but not at the expected level. The coffee and bakery were the weakest parts. Ordering is done via QR code instead of in person, which felt a bit impersonal for a luxury hotel atmosphere. Service during breakfast also felt a bit off, as staff seemed focused on their tasks and were not very proactive in guiding or prioritizing guests, which made the experience feel less warm and not the kindest. Service was generally kind and friendly, but inconsistent at times. Some staff could benefit from additional training, as not everyone followed typical five-star service standards such as greeting guests or offering priority. Another disappointment was the welcome fruit, which was included in our package but not provided on arrival. After we asked, a staff member came carrying items for multiple rooms in a bag and handed us just one apple and one peach. This felt unprofessional although something very small. Another point worth noting is that the hotel was originally booked as an InterContinental, but about 1-2 weeks before arrival it was no longer part of the brand (somehow on Trip.com it still says intercontinental). Not sure if this impacted the experience, but overall it did feel slightly below what you might expect from that level, even though the stay itself was still enjoyable. The hotel also offers free Tesla charging, which is a great feature. However, this was not communicated at all during or before our stay, and we only discovered it by chance. This feels like a missed opportunity, as it is a strong benefit that could add significant value for guests I did not try lunch or dinner, so I cannot comment on those. Overall, this is a very peaceful and unique stay with amazing natural surroundings and a beautiful lake view. However, some service and operational details need improvement to truly match a luxury standard.

Service standards need to improve. If I pay more than 2500rmb for a night, it better be the cleanliness and experience of a 2500rmb room and nothing short. The whole idea of Rushi Forest is about peace and relaxation and that's what I'm exactly paying for right? 1) When I first stepped in, your guy starts rattling off 101 things. He doesn't offer solution when he told us a session starts at 4pm and it is already 3.45pm now and expects me to give an immediate answer if we'll be attending. He just wants an answer. I don't feel relaxed, having to make a sudden decision after a long journey. The other lady stepped in to save the day to offer solution that we can join the next day too, if it is too rush. 2) Day 2 Morning, breakfast time at the dining hall, no Air-conditioned?!? How relaxing can it be? I paid 2500rmb to eat in a stuffy and uncomfortable environment the moment I wake up?? Are you saving electricity or what? If it's not comfort and relaxation at your hotel, what am I paying for ? 3) Breakfast time, instead of serving 1 course at a time, in a relaxed healing manner like what your brand stands for, you suddenly come with all the plates filling up the table. What's the rush?!? 4) Immediately after serving all the food on the table, your guy asked ”Can we clean your room now?” WHAT'S THE HURRY?!?! Can you not disturb my morning breakfast and let me eat in peace? I am here to have a private moment with my partner having our breakfast why must you ask me about cleaning the room at this point of time?!? How relaxing and calm can my morning get? Isn't the purpose of the Wechat group is to communicate? Why can't you do it later in the group? WHY MUST IT BE WHEN I AM HAVING BREAKFAST AT THE TABLE? WHAT IS YOUR HURRY?!? 5) I told him politely I will let him know later when I'm ready for room cleaning. 6) Right after finishing my breakfast before living the dining hall, he asked me again can my room be cleaned?!?! STOP ASKING!!!! I TOLD YOU I WILL LET YOU KNOW LATER! WHAT IS THE HURRY?!?! 7) I went back to my room to get my bag and my car came in 5mins. Just before I left, he ASKED AGAIN at the entrance! Asking 3 TIMES IN 30 MINUTES?!? THIS IS NOT RELAXING AT ALL! CAN'T YOU WAIT FOR MY INSTRUCTIONS IN THE WECHAT GROUP?!? MY GOSH! PLEASE TRAIN YOUR STAFF PROPERLY! 8) Learn to know WHEN to communicate! 9) I killed a big spider on the floor, after room cleaning and returning back, the dead spider is still on the floor. So much for rushing me to give you the green light to clean the room 🙄 10) Your wooden holder for the controllers are filled with dust inside. Disgusting. 11) Your handsoap bottle, the sticker is peeling off, faded and damp. Disgusting. 12) The grey cloth originally on the bed, why is it put ON THE FLOOR after room cleaning?!?! Your cleaner forgotten to put it back on my bed and so you guys actually put things meant for the bed on the dirty floor and then back on the bed after tidying up?!?! Other details about peeling paint on the walls and bad touch-ups I shall not go further into details. It is not what I am expecting a 2500rmb room to be like. 500rmb Atour Hotel is even cleaner. Design of hotel and environment is on point. Let down by service and attention to details in cleanliness.

入住期間遇到一點小狀況，門店女經理反應迅速，高效幫我們妥善處理問題，還熱情陪同看房，貼心給小朋友贈送了鞋子。整個溝通過程經理始終面帶微笑，服務真誠又周到。 一位優秀的管理者，帶出來的團隊同樣十分出色！前台服務員待客熱情，客房保潔人員也服務到位，全員服務都讓人倍感暖心。 好的酒店口碑，離不開這位經理的用心引領，也離不開全體團隊成員的全力配合。懇請集團領導對這位女經理予以大力表揚，值得肯定與嘉獎，期待酒店繼續保持這般優質的服務！

Staying at Landison Longjing Resort Hangzhou was a wonderful experience. The scenery around the resort was great. Staff was very friendly. Amenities were good. My family and I would love to visit this place again and highly recommend it to our friends.

We booked the family room, and while the size of the room was fantastic, this is the first time in a while that we were in a room that looked dirty. Not worn out, not outdated, but dirty, which is even more unfortunate given that we were travelling with kids. The main bed was immaculate, but the bed linens on the lower bunk bed were utterly uninviting. The bed bunk was also incredibly uncomfortable to sleep on given how thin the mattresses were. The beds had mattress protectors, but they made little difference. The rooms have plenty things for kids (think plastic table set, teepee tent, plush toys, bath toys etc), but I found them insalubrious. Given how many things there were, I doubt that the room is throughly cleaned in between families. I wouldn't stay there with smaller kids The shower area was also very gross to say the least. The carpet and the sofa were stained, the tiles by the front door looked dusty at all times. The pool was also terrible. This may have been a great hotel in its golden days, but that was a long time ago. In a very positive note, a shout out to Polina and her team for tracking down the taxi that brought us to the hotel and helping us retrieve some forgotten items.

위치가 좋아요. 지하철역 입구에서 정말 조금만 걸으면 바로 도착해요. 로비까지 조금의 계단을 올라야 하긴 합니다. 냉장고와 전자레인지, 정수기가 있어요. 제일 좁은 룸은 캐리어를 절대 못 펼치는 구조라 감안하시면 될 것 같습니다. 1인 여행객에게 이정도 가격이면 만족스럽습니다. 양변기가 하나인 점은 아쉽네요. 다른 건 다 괜찮으나 화장실과 욕실 등의 청결 관리가 잘 안되는 점이 가장 아쉽습니다. 이용객이 많고 매번 매순간 청소하기 어려움을 알지만 그럼에도 비슷한 금액의 타 숙소들과 비교했을때는 아쉽습니다. 숙소 바로 옆에 마트도 있고 음료가게도 있고 지내기에 큰 불편함은 없었어요.