Hotel Quan Hoan Kiem di Hanoi

Subject: Thank You for the Wonderful Hospitality Dear Ms. Tran Huyen Trang, Warm greetings from Malaysia 🇲🇾 We would like to sincerely thank you and the entire La Sinfonía Citadel Hotel & Spa team for the exceptional hospitality during our recent stay. Truly, the experience was beyond our expectations — the service, the comfort, and the warmth from everyone were second to none. We will definitely return, recommend La Sinfonía to all our friends and colleagues, and happily share our wonderful experience on social media. All the best for your continued effort in keeping the service at the highest standard. With deepest appreciation,

Great location, right in the middle of the old quarter. Lots of eateries and shops around the area. Very convenient to access and to go all popular places, like the train street, Dong Xuan Market, Hoan Kiem Lake etc. Right beside the hotel, there is a tik tok popular dessert shop. Hotel staff, Anna and Peter, are professional, helpful and friendly. They will assist you in booking Grab, arrange restaurant reservation. They will guide you where to go for good food and spa too :). Price is decent and you couldn't be asking for more.

#1 Price: I have stayed in many locations in old town because I like to move around and experience different settings. At this price point; this hotel by far (after 3 different hotels) is the best choice for your hard earned money. Location: Excellent; 25 seconds walk from lake and close to all the attractions of old town. Really doesn’t get any better than this. Room: Everything works. -Large New smart TV with Netflix and YouTube -Fast WiFi/internet (can remote work) -(High ceiling and spacious) (I’m 5’8 ;see photos for reference) Many hotels around the area cut corners and make their rooms small and ceilings low to save space which can make you feel claustrophobic after a day or two. “Very important after a day out in old town with all the tight spaces / crowds and chaos.” -(Barely any street noise inside room; I’m sensitive to noise and slept like a baby) -Room cleaned everyday by staff. +Bonus points for the versatile lighting inside room; 8 different switches for different lighting options. ((Hotel Staff)) Available 24 hours Young and eager to help; very knowledgeable speaking many different languages and knows the town very well. (Don’t underestimate these young men and women.) I have never seen such hard working young individuals who have no other intention but to help you have the best stay at this establishment. (Special shout out) to “Denny” who ran out in the pouring rain to help me find my car ride to the airport because we were running late. Conclusion; Stop wasting time reading this review and book this hotel before the rooms are all taken; I was lucky to find a room since they’re mostly always booked.

The hotel totally surprised us with a free upgrade to a spacious 3-bedroom apartment! It had everything we needed, including a washer and dryer. The receptionist and bell boy were super friendly and helpful. Checking out was a breeze too. Just a heads up, the hotel doesn’t provide toothbrush, shaving kit, or cotton pads. You might need to ask the receptionist if you need them.

The hotel is tucked away in an alley, so cars can't drive right up to it. Although there's an elevator, you still have to climb about 5-6 steps to get to the room. The best part is its super close proximity to the cathedral, just a 2-minute walk! In the evenings, the alley fills with people eating, maybe having BBQ? It's lively but not noisy at all.

Well it’s a mixed feeling. The communication with staff and checkin was flawless. The room itself does look like on the pictures but it doesn’t feel the same. It’s very photogenic that’s all. It was well cleaned but it’s a pretty run down place. You enter through a dirty shady corridor. The bed linens and towels are in dark grey and brown colors so you can’t really tell if they’re clean. In the morning I woke up to the intense smell of cigarettes that was coming through ventilation. Through a bamboo structure on the ceiling you can see an old and stained concrete. Overall nothing wrong but wouldn’t book it again.

Recommend this hotel! Great clean, large rooms and staff are lovely. Pool is VERY refreshing and breakfast is very varied and delicious. On another note - I want to say a MASSIVE thank you to the travel service this hotel provides. I have never received such wonderful, prompt communication and we did a 10 day trip (many different excursions) at a very competitive price. Even when there was a hiccup with dates, he staff work tirelessly to rectify - even at 10pm!!! Highly recommend this stay - yes, some night can be slightly noisy but earplugs are provided and we slept soundly. We knew we wanted to stay central and knew the risks of that!

The hotel experience was very pleasant and seamless. The property is well-maintained and clean, despite being located in a busy city near a road. Inside the rooms, acoustic glass ensures a quiet and comfortable environment. Guests benefit from thoughtful amenities, including a free water dispenser, complimentary bathroom supplies, and a buffet-style breakfast and brunch. The hotel staff were kind and considerate, maintaining communication through a messaging application and even providing day-accurate information on city traffic to help plan our departure. Overall, the stay was very comfortable, the rooms were clean, and the service was attentive, contributing to a highly satisfying experience

Overall, I was very satisfied with everything about this hostel. However, I think extra caution is needed when it comes to some Chinese guests. They seem to have little understanding of basic etiquette - they talked very loudly in the room, made phone calls on speaker, and even left a smell that seemed to come from vaping inside. Their behavior disturbed everyone in the room, yet they didn't seem to realize it at all.

Good location right in the French quarter, they have breakfast (to bad the timing is 6:30am to 9:30am), if you walk to the right side you'll find mad monkey where you can meet people and have a good time and infront good banh mi spot.